Our Client E-mail Compliment and Referral Page

Updated 9-28-2008

.
.

Below are copies of the compliments through e-mailed we have received from our clients in the last few years, starting from the most recent:

(for protection of their privacy their e-mail address was slightly altered so web-bots cannot harvest their contact info)

From: Al Palmer <palmeral@comcast.n*t>
Subject: Re: Custom copper sheet metal Leaf-catcher fabrication
Date: Mon, 22 Sep 2008


Dave:
Attached are 5 snapshots of our house, 4 of which show your products. The installer finished the project just before "Hannah" dumped a fair amount of rain on us. In the front, I have temporary drain pipes to get the water away from the house. That will be replaced with an underground drain after which some new landscaping will be done.

I was not 100% pleased with the contractor so I went back and corrected a couple of mistakes myself. But all in all I am pleased with the results. I know I won't have any mildew or moss problems like I used to have with my cedar roof and white aluminum gutters that I just couldn't clean up.

I very much appreciate your products and the info that is available on your web site. If I were ever to move to your part of the country, I would contract with you to install whatever my house needed in the way of gutters and drains.

Stay healthy,
Al Palmer
Card w/photos mailed to us 9/08
Letter of comliment for the fire pit cover

From: bc11801@optonline.net
Fire pit coverFire pit cover brass handle
From: Gary Reeves <captnfireeater@sbcglobal.n*t>
Date: Sat, 19 Apr 2008
Subject: Reeves chimney cap photos

Hi David,
I know its been a long time, but we finally installed the chimney cap. The weather has NOT been cooperating here at all this year. Lots of rain. Anyway, your cap looks beautiful sitting atop our chimney.

Thanks again, Gary.

From: "Tom Simon" <tcsimon@nc.rr.c*m>
Subject: RE: Simon Turret Cap Status
Date: Wed, 16 Apr
 

David,

We finally got the cap installed.  We decided against venting it.  We had the installer set the cap in place with the venting blocks installed and everyone agreed it looked hideous, and should sit flat on the roof.   Given the steep pitch of the roof, when you looked up at it all you could see was the big gap under the cap.  Here’s a picture of it:

As you can see from the picture, we didn’t wear gloves when we handled it.  We had the installer wipe it with denatured alcohol (it was all we had on hand) but it didn’t help.  Would tarn-x have worked?  It’s too late now.  It will even out eventually.   You can also see that we used masking tape to hold the hooks in place once the cap was set down and the chains went slack, they were also zip tied to the rod at the top.  We also zip tied two small levels to the rod to make the installers work easier.  The masking tape was even used to label the front so there was no question as to if it was positioned as we wanted it.

It was quite a show that drew spectators from all around. In all, we are very pleased with the cap.  It completes the house.

 

Thanks again,

Tom Simon

From: ISOFields@aol.c*m
Date: Thu, 6 Mar 2008
Subject: Re: Request for Quote

 
Thank you so much David. I will inform you of its arrival and be most happy to send you the digital photos once it is installed. We were so pleased at the pictures you sent that we are positive that it will be even better when we see the "real thing". After not being successful finding a local manufacturer, I thought this process would be much more difficult than it was with a questionable outcome. Thank you for proving me completely wrong! The duct cover you made looks even better than I had hoped for and you made the entire process a pleasant one.
 
Date: Fri, 7 Mar 2008

Hi David,
We received the beautiful duct cover yesterday (Thursday) and it is installed today! It was a near-perfect fit with only slight trimming required. My husband was amazed and so thrilled with the work you did. I would love to recommend you to others that are building in our area should the need arise. You are one talented individual and we thank you.
 
Regards,
Marie Fields
From: "bentzd" <bentzd*avella.k12.pa.us>
Subject: RE: Your Project's Progress
Date: Thu, 3 Jan 2008

Good Morning,

We rec’d our package yesterday and love the tops for our turrets!  They are beautiful!  Thank you again.  Whenever spring arrives and the building progresses with our home, we’ll send you a picture.

May you and your family be blessed with a healthy and happy New Year!

Sincerely,
Drew & Debbie Bentz

From: StateniLand@aol.c*m
Date: Sat, 29 Dec 2007
Subject: Re: Last Chimney Cap Photos

Hi Dave
Pics came through just fine and it looks grand. The columns look Regal! Perfect! It came out beautiful! Just hope they can get it up to its final resting place. I will have your final check sent out this morning Sat. 12/29/07. Thank you for everything. I will take pictures as it is installed for your website. Any suggestions (as you asked) for any problems that may arise.

Date: Mon, 21 Jan 2008
 

Well, its up!  Was kinda hard with 2 men and no lift or crane but mission accomplished. Worst part was trying to get that protective plastic off the roof. The cold made it an hours job with 3 of us picking at it and using a small butane torch to warm it.

My roofer said to mention to you that it would have been easier to attach the flue extension if your rivets on the flue were put on inside facing out instead of the opposite way. The extension kept getting caught up on the rivets as they attempted to lower the cap down, but they did it and it looks real nice.

My roofer who has been doing slate and copper all his life (learned from his Dad who did it all his life) was impressed with your work. he said "You got enough rivets to build a Battle ship!".. and he liked your "bends".

I took plenty of pics and will be sending shortly for your webpage if you like.

Thanks again Dave,

Joe & Mary T. McLaughlin

From: Gina Matury <gentuink@yahoo.c*m>
Date: Tue, 11 Dec 2007
Subject: Matury Project - Finally Photos!

Dear David:

We finally got the chimney up a few weeks ago and I am finally getting around to sending you some photos. If there hadn't been an ice storm here today that is keeping me at home I wouldn't have had time yet!

I hope these photos are helpful. I will try to get some better ones in the future. It really is beautiful and I appreciate your work so much. Thanks again for all you've done.

Hope all is well with you and yours and that you have a Merry Christmas, a happy holiday season and a great new year!

Sincerely
Gina Matury

From: Karina5400@aol.c*m
Subject: Re: 703 Kilpatrick row
Date: Sun, 2 Dec 2007

I must say, the caps are quite delightful and the acorns added the needed whimsy I was looking for. We plan on stripping the exterior of the house next spring and she will become a repainted lady in the near future We are hoping to restore her to a stately, whimsical, wonderful manse when all is said and done. It is going to be a long haul but kudos to you and your staff for reminding us that there are folks, though few and far in-between, who, like you, are there to help accomplish such endeavors in the manner in which you have. Thank you so much for your seemingly endless wealth of knowledge and superb, over the top craftsmanship. You are so appreciated in an era where getting anything of quality seems such a difficult task.

We have of course, already considered you for the chimney caps and will probably be ready for that within the next 2 to 5 years. You can bet we will call you when we are ready.

Warmest regards to you and yours,

Karina

From: jonnathan17@aol.c*m
Subject: photos of turret cap
Date: Mon, 20 Aug 2007

Hi David,
Because I could not get up high enough to mount the finial after the cap was mounted, I mounted it onto the cap first, which worked out fine. Instead of using electrical tape around the finial mounting bar, I wrapped it with aluminum sheet metal (like aluminum flashing) which helped the finial fit nice and tight in the cap, and will last longer.

Thank you for the prompt service and great quality of the turret cap. It fit great! I will recommend you to anyone else.

Jonnathan Bartel

From: "Pat Marry" <pat.marry@fireflymobile.c*m>
Date: Wed, 8 Aug 2007

David & Tia,
I received the copper cap for my gazebo on Tuesday. It’s a beautiful piece of craftsmanship. Everyone here at work wanted to see it. They were all impressed. I’ll definitely Email you a few pictures once my construction is complete.

Thanks,
Patrick Marry
CEO Firefly Mobile Inc.
www.fireflymobile.com

From: 4bud9@comcast.n*t
Date: Tue, 07 Aug 2007

Hi David.
I got the cap Tuesday. I have already installed it. I sent you pictures in case you want to use it on your web site. You can call it the Rhoe roof. You did a wonderful job as I expected. I could not be happier. It looks just great. I will be sending you all my clients. Thanks again for such a great job. Let me know if you got the pictures. Have a great day.

Dan Rhoe.

From: Jack Willard <jack_willard@hotmail.c*m>
Subject: RE: Cricket installed pictures
Date: Sat, 4 Aug 2007

David,
The cricket flashing fit perfectly! Here are three pictures for you. The first one has my finger blocking the left side a little by accident, but it actually made the picture come out better. The sun glare off the flashing washed out the other close-up ones. The hardest part was cutting out the three layers of shingles to set the cricket in tight to the roof. The flashing fit so nice that I did not use the two extra pieces at the ridge ends. There was no need to. I just sealed the edges against the chimney box with a little caulk. I will now pre-paint and reinstall the trim boards and be done with it.

White light to you,
Jack Willard

Date: Mon, 6 Aug 2007

David,
I re-installed the pre-painted trim boards yesterday morning. All done now. I took Lynn up in the lift on Friday to show her the installed cricket and copper flashing. All she could say was ooooo.... that looks nice! It's a pity that no one will see it from the ground. Only we know what incredible work we do.

Lynn made a good suggestion awhile back. At some point I should go up in the boom lift with my little electric vibrating engraver tool and engrave our names and the date installed, so that future homeowners will know who to thank for such beautiful work that will last pretty much forever.
Actually, I am really surprised that you are not signing your work. I sure would. You should look into having a hammer stamp made, or a load of little nameplates that you could rivet on somewhere. Your work is certainly art in my mind. And artists always sign their work. It would also be a professional touch.

Thanks again. I could not have made that flashing myself.
Jack Willard

From: "jberrigan" <jberrigan@comcast.n*t>
Subject: Re: Berrigan copper chimney cap
Date: Tue, 5 Jun 2007

David,
I thought you would appreciate pictures of your masterpiece.  Dorothy and I appreciate your workmanship and above all the care you exhibited in keeping us informed, sharing pictures of its creation and making certain the specifications were followed.

 
We think the cap adds considerable value and appeal to our a home we value greatly.  As you can see from the pictures, the cap is weathering nicely.  Since it's installation in April, it has already endured several Atlantic storms and northeasters! 
 
Thank you very much!
John & Dorothy Berrigan
From: "Michael A. Hoag" <hoagster@frontiernet.n*t>
Subject: Roof Cap Installed
Date: Mon, 4 Jun 2007
 
Mr. Rich,
Thank you for your hard work! The cap is installed and looks better than I
imagined. 
 
Thank you
The Hoag's
From: "Crane, Daniel" <Daniel.Crane@USPTO.G*V>
Subject: RE: Copper Leaf catcher
Date: Mon, 4 Jun 2007
 
Yes, indeed, I received the parts.  Thanks so much.  They are great!
 
Dan
-----Original Message-----
From: Copper-By-Design
Sent: Thursday, May 31, 2007
To: Crane, Daniel

Greetings Dan,
I wanted to double check with you that you received your parts in good order?

From: "David Lesh" <david@colbachlaw.c*m>
Subject: RE: Copper Finial
Date: Wed, 9 May 2007
 

David,

The finial is awesome.  Totally exceeds my expectations.  Beautiful work.

 

David

 

From: ChrisCk@aol.c*m
Subject: More pics - finally!!
Date: Sat, 5 May 2007
 
Good morning David:
Finally got round to fixing the turret properly.  That Gorilla glue is good!!!!!!!!!!  Here are the pics I promised.  Maybe there is a good one of the gazebo in its final painted glory that you can substitute for the one you have.

Thanks, It looks GREAT
Chris

From: "S Smith" <slsmith@astound.net>
Subject: Emailing: IMG_0693, IMG_0694
Date: Fri, 27 Apr 2007
 
The cap worked out great, looks great. Thanks for the excellent work and easy install. Here's a couple of pictures.

Thanks again

Steve
From: "Jack Willard" <jack_willard@hotmail.c*m>
Subject: Re: Custom Copper Roof Cap
Date: Fri, 02 Mar 2007
 
David,

WOW!  Your work is the best definition of the word "craftsmanship".  The dictionaries should include one of your pictures for illustration.

It's nice to see that you could reuse the More House template, and actually referred to the drawing I made for you.  Not that you needed it.  I'm sure that you DO see the shapes in your dreams at nite! 

Watching you makes me dream of doing such work in our shop building as a rewarding retirement activity.  Copper is such an eye candy.  My projects will certainly include the creation of gingerbread wooden scrollwork pieces for the house.

It snowed here at the house (1,800 feet elevation) a few days ago but it's all gone now.  I got pictures of the house in snow last winter before I got the new exterior painting (50%) done.  Just thinking about what it will look like in snow with the new turret cap and finial is joyful.

Thanks again for the posted Soulmates story.  I can see why you put our story right beneath your own.  Some of the other stories are rather lame. I really like the background music.  Wish it was set to repeat while your on the page though.

I can hardly wait to open the crate and get my gloved hands on your work.

Love and white light to you,

Subject: Turret cap install pictures
Date: Sat, 31 Mar 2007

David,
I finally got my boom lift fixed yesterday morning and installed the turret cap and finial in the afternoon.  Wow it looks incredible!

Here are those pictures I promised you.  I will take some more when I have better sunlight on the house.
Take care,

Jack Willard
Grass Valley, CA 95949
From: "Mark Shaff" <marks@awardmetals.c*m>
Subject: SHEET METAL SUPPLIER IN VANCOUVER
Date: Thu, 22 Feb 2007

 
WOW.
 
Our company is a supplier of sheet metal for the construction industry. We are based out of California and have been in the Northwest since 1972.
 
We originally manufactured and sold concrete forming accessories as "Rap-I-Form", later to become Award Metals.
 
Our company has always been involved to some degree in the pre-fabricated-to length gutter supply business in Northern California. It has only been recently that we as a whole began to look at the STEEL "gutter-coil" business. (guttermans).
 
We know nothing about Aluminum, and have never had any education about its use in the gutter line.
 
Why am I telling you this? The president of Award Metals, Brent Taylor ( a Yale graduate) has let every division manager know about your website. He has let us all know that the best information on Aluminum vs steel can be found on "this guy's website" Damn if he isn't right. WOW
 
I will be reviewing all of the information on your website with my sales crew, so that they can talk intelligently in the market about guttercoil.  Many, many Thanks
 
Mark Shaff
From: Maarav@aol.c*m
Subject: Re: Gross chimney caps

Date: Sat, 20 Jan 2007
 
Can't wait to send you the pictures!!! What an ending - literally the icing on top of the cake!! Thank you doesn't come close to the expression of gratitude I have for your talent and artistry. I'm sending you some pics of my family and home. SWEET!!!!!!!!!!     thank you again, Brenda

From: "Matovich Scott" <smatovich@qmiteam.c*m>
Subject: RE: Scott - balance has been transferred
Date: Fri, 24 Nov 2006

David - I will certainly send you some photos, after install.  It has been a pleasure to work with you - thanks for all the good communication and support. I trust the install should go well and we can contact you if any questions....
 
Take care....Scott

Date: Fri, 19 Jan 2007

Hello David,
They are finally installed and look great.  Their were a few small "bumps in the road" during install, but the GC resolved them quickly.  I will get a few photos and send to you, as we just finished some of the stone and trim work, so all is done.
 
Scott

From: "Matt Eastaff" <lea_construction@charterinternet.c*m>
Subject: RE: Quote for custom no-rust sheet metal fabrication
Date: Wed, 15 Mar 2006
 

Thanks for the quick quote.  Even with the shipping, you came in at $700 lower then our local metal worker. I’m sure with your attention to detail, your work would be much nicer then theirs.  I will run this by my boss and get back to you ASAP.  I go to Portland a few times a year to visit friends, could probably just pick them up there and save even more money.

 

Matt

From: "Teresa S. Trainor" <tstrainor@bellsouth.n*t>
Subject: RE: FW: YEA!!! We have installed the chimney cap!!! - 4 Pics
Date: Fri, 3 Mar 2006

Yes! We got the cap installed today!!! It looks fantastic – everyone is raving about the work you did. One of the guys on site doing a custom ceiling in my family room said it was the finest copper fabrication he had ever seen in his life, and he is a seasoned craftsman. Attached are the installation pics.  We ended up using a lift truck as a crane.  The whole thing went very smoothly! It was very exciting. I cannot tell you how happy we are  with the end results of all of this.  You are truly to be commended! Thank you for a wonderful piece of architectural art.

From: "James Farrell" <jafarrel@cisco.c*m>
Date: Thu, 23 Feb 2006

 
David,
Thank you for all detailed information. I am planning to send you pictures of the installation and final result when my house is complete.
 
I can tell you that the market here in Texas would be a gold mine for you. Since I have found your web site and roof caps I have looked for quality roof caps on many homes in the area and to date have not found one that compares to yours.  Only very cheap and poor quality type final roof caps.
 
To get a better idea of the types of house the custom builders build check out this web site: http://grisak.com/SubdivisionsInWhichWeSpecialize/HomePage.htm .  The most common newer style home built here is Country French and at least 50% of the newly homes built have a turret of some type.
 
Here is a listing of builder in the area http://www.town-mall.net/community/builders.html - there are many Ultra custom builders
 
I moved to Texas from California last summer for the fabulous school systems here (compared to California). It has been an adjustment for my entire family but well worth it. The homes they build here are like no other place I seen, Breathtaking to say the least. So for your business - copper - worth your time to market your web site here.
If I can help let me know.
 
Looking forward to getting my roof caps...thanks very much.

James

From: "St. George, Charles \(GE Energy, Non GE\)" <charles.stgeorge@ge.c*m>
Date: Mon, 9 Jan 2006

Hello,
Yes, they just have the one 3.5" size at $7. each in cast bronze.  I just mounted my new turret cap with 8 of them and they look very nice, perhaps just a touch small at such a distance, but classy as all get out.  One fleur for every other side of this 16 sided cap was perfect.  I do not have the photos with me and am on the road in OK for the week.  Still, the combo of the cap and fleurs looks really great - my wife loves it.  The gilded Gabriel also arrived, so all I have to do is mount the tellurium stones and I will get the photos to you.  The cap is just right in that it does not draw TOO much attention to itself and is, therefore, a proper foundation to the gilded angel weathervane which will ride on top.   Can't wait to get photos of that to you!  Should be pretty wowsers for your website.  I will send mostly 1.1 meg pics so you can enlarge and crop as you like.
 
All the best and thanks for the great deal -- even the packing was like I've never seen for quality.  Wish all things were done this way!  The world would be a better place.
 
Charles
From: "Danny  Bassett" <doc9@cox.n*t>
Date: Fri, 6 Jan 2006
 
Hi My name is Daniel Bassett and I live in Conn.
I was surfing the net for a source of 4'x10' copper sheets. when I came across your website. I just wanted to tell you that as a vocational schooled for 4 years and then local union #40 of the sheet metal workers international union  schooled for another 4 years and then these past 17 years in Copper roofing that I am indeed impressed with your website and the craftsmanship of your products. (at the time I am writing this I had only gone through your chimney caps section, but I will go through the whole site) I am going to put your site as one of my favorites and I will steer people to your site when I can't do the work myself. You are the only site that I feel that I can do this with.  I'm sure your shop is much more than my operation which consists of me in my shed with a workbench for the type of work that you are performing. I usually just do copper roofs and windows, not to many chimney caps but a few. I am a lone worker that picks up these jobs when I'm laid off from my various union shops here in Conn.
 
 This is turning into more than I had planned, I just wanted to tell you that I thought your work was superb and I will pass on your web address to any clients I feel I can't accommodate (this may not be many but there are times when I'm working for an employer that I can't spare the time to do some of the customers needs. Keeping in mind that I am a one man operation).

I am wondering though how you got your sheet metal skills. Are you or were you in a local union? This is my guess. Because most times when I see a quality piece of sheet metal such as yours; the persons responsible are or were trained by the Sheet Metal Workers International Union.

 
 Any ways, good work and keep it up. Its inspiring to the rest of us "hacks". 
 Dan Bassett
 Meriden,Conn.

Reply:
That is very nice of you to say and I do appreciate you taking the time to write us. We have put a lot into our web site over the years, as you can see. It has literally taken me thousands of hours. It is a cheap way to advertise and reaches a better clientele, but it does take a rather large personal investment. Most other small companies farm out their web work, but they end up getting too frustrated trying to get the webmaster to do as they want and they loose steam and the web site never gets fully developed.

I appreciate the referrals. If you contact me with an e-mail stating how a certain person is going to contact us for some custom work, I will send you a referral fee if I happen to make the sale.

It is funny that you have thought this way about my training history. I talk about my past on a couple web pages:
http://dmr-gutters.com/pg/history.htm and http://dmr-gutters.com/fs/FSbio.htm
I was never trained in this at all. At only 18 years old I was became an auto mechanic without any training as well, and soon had the 3 local Honda dealerships sending clients to me. I was all self taught. Some people just have the gift for designing projects and thinking outside the box, where others cannot even follow written instructions. I love being creative and to solve problems.

Like you, I am only one person, and could never hope to service all the people out there who has need for this type of work, so instead of being selfish with my experience, I freely share this with the world and future generations of fabricators. I can only hope they put the care into what they do, like I have. Too many people out there just don't give a shit.

From: "Natelli, Michael" <Michael.Natelli@acs-inc.c*m>
Date: Thu, 5 Jan 2006


I will drop a check for $300 in the mail tomorrow and confirm sent.  You were very patient and accommodating.

From: Jak Alof <jakalof@yahoo.c*m>
Date: Sat, 10 Dec 2005

David,
Thanks for the holiday greetings.  I promised you some pictures and here are some.  I am very happy with the fascia and scuppers that you made for me.  Here are some pics showing the installation etc.  I have had a lot of good compliments on the fascia system that you built.  It really looks nice and it was very easy to install (with 3 people that is).  I was amazed at the crates you put together for shipping.  Those were a piece of work!


Take care and happy holidays.
John
From: "Richard & Mary-Alice" <ratiyeh@comcast.n*t>
Subject: Thanks For Everything
Date: Mon, 5 Dec 2005

We are so happy with the gutters  you installed on our home several years ago. Your work is outstanding and you are very precise in your operation. If any of my friends or relatives need any gutter work I most certainly will recommend you.

Thank you for all your efforts in my behalf.

 
Richard Atiyeh

From: "Pietzold, Alfred" <APietzol@harris.c*m>
Subject: Thanks for the leaf screens
Date: Mon, 31 Oct 2005

David and Tia,

     This past weekend I finally finished installing the leaf screens I purchased from you.  They are definitely the best ones I've seen.  Besides their nice appearance I really liked how I could shape them to fit the unusual spots.  We have 45 degree inside and outside corners on some of our gutters, plus 90 degree.  I was able to cut the screens for a nice "no gap" joint in the corners and mold them to fit snugly at the hip areas of the roof.  I'm hoping these hold up to the snow and ice this winter.  If they do then in the spring I plan on buying more to do my parents house. 

Thanks for providing such a fine product!

Al Pietzold
Rochester NY (south shore of Lake Ontario)

From: "Mark Antry" <mark.antry@xmission.c*m>
Date: Fri, 30 Sep 2005
 
Thanks David,
I'll look over the web instructions, yes you included a bunch of rivets and cleats so that should work out GREAT.  I have a chop saw with carbide blade so that will work out great.  I'll review the instructions on the web before I start.  I'm still so happy with my leaf screens, they are performing great.  I'll let you know how I make out on the leaf catchers.  Not sure where it is on the Honey-Do list, so don't know when I'll get to it.
 
Mark
by the way you run a very nice business.  I'm glad I found it!
From: "George C." <gnosiswithinu@hotmail.c*m>
Subject: Thank you...
Date: Mon, 19 Sep 2005
 

Dear Mr. Rich,
You know something? I'm on the internet trying to find info on how to apply stucco on an old basement wall and how to replace two of the old basement widows but along the way, I found your web site. So I just had to tell you that your work is admirable! I thank you for providing the Chimney & Flashing Photo Page. It is very informative and the photos clearly illustrate what flashing entails. I am a great admirer of skilled workers like yourself who take great pride it their work and willing to share your knowledge with others. I have yet to show your website to my lady who needs her chimney flashed but has no idea why or how its done properly.

Anyway, thanks again for your web site

Sincerely, George Carenzo
Philadelphia, Pa.

From: "C. A. Cichelly" <cacichelly@hotmail.c*m>
Subject: mitering
Date: Sat, 10 Sep 2005

Dear Sir...my name is Christopher Cichelly and I work as a carpenter/contractor in Winnipeg, Manitoba.  I have really enjoyed your website and I think that you do beautiful work.   Not wanting to waste your time with compliments (but I can if you want ) I was wondering if you could tell me how i should/could mite inside and outside corners for k style 5 inch eavestrough.  I have extensive experience with fabricating aluminum shapes  from flat stock to finished shape to applying (specifically window cladding and soffit/ fascia) but alas, I have never observed anyone in the process of making a seamless miter on aluminum eavestrough.  You seem to be a very approachable person and this is the main reason why i am asking you and judging from your work I would be wise to take your advice.  A family friend has asked me to redo their eavestrough and i do not want to look like a hack.
respectfully,
Christopher A. Cichelly

Greetings Christopher,
Thank you for this inquiry. Yes, we should be able to help you. I am not familiar with the term 'eavestrough'. Is that the term you are using for the K-5 gutter? I am sorry I was not successful in making our web site easier and more logical for you to navigate. We would love to hear you ideas on how to make it better. You can see a detailed step-by-step process of making that sort of corner on our web site on the Kistler pages:
http://dmr-gutters.com/pg/Kistler3.htm and http://dmr-gutters.com/pg/Kistler4.htm . If you feel that you need more information you can read over our Gutter Contractors Schooling at: http://dmr-gutters.com/gm/gm1.htm . Good luck.

Date: 11 September 2005

thank you very much for your reply...i did not see that link on your site to those pages.  Eavestrough is actually the 'Canadian' term for gutter.  So if you are ever a spy for the U.S. government in Canada...don't say gutter because you will give yourself away LOL.  What  can i say except you saved my butt and your business ethos and craftsmanship should be emulated by everyone.  Old fashioned values and old, old fashioned craftsmanship.
take care
Christopher

From: "Kristin Bassett" <kristinbensen@earthlink.n*t>
Subject: RE: Gutter Replacement
Date: Sat, 27 Aug 2005

Hi David,
Thank you so much for the information.  I really appreciate the time, effort and quality you put into your work, which is why we could only go with you for this job.  Please don't cut more than 1/2 inch from rafter tails if needed; using any existing slope is preferable in all cases.  Of course the gutters need to slope so placing the porch downspouts on the columns is fine if necessary.  For any less than ideal downspout placement, we will dig out the side yards and pipe the runoff to the front yard.  I'd like to keep horizontal/sloping downspouts off the sides of the house if possible, too.  This is just the first of many projects on this house and as you quote, "Conform, go crazy or become an artist." sounds like an appropriate theme!  I'm going to try to strike a balance between the three.

Take good care and thank you again for the extra time,
Kristin

Date: 31 August 2005

David,
First, thank you so much.  The check is going out tomorrow.  We're the kind of people who get excited about things like gutters (and rafter tails) and we've walked around the house a couple of times to check them out and admire them.  The best part is knowing that the job has been done well.  That just doesn't happen often at all.  Very, very few professionals can provide that peace of mind.  We will be sending your contact info to our friends. 
 
Thank you for the pictures, that is way above and beyond.  Not minding your business is just fine with me!  I'll be calling the chimney guys for sure.  I would love the rest of the pictures you have, thanks.  Is this even counter flashing?  It doesn't look like anything goes into the mortar.  I asked for counter flashing but...?  Also, the piece you removed was up there on purpose, which is worse than its having been forgotten. 
 
Take good care,
 
Kristin and Stuart
 
Here's another quote/saying: You never really own an old house, you belong to it.

Date: 1 September 2005

Hi again,
I forwarded your first email to my dad and this was his reply.  I thought he had good questions.  We would want you to do the flashing, but not if it has to be torn up again with the new roof (in a few years).  And then when we do get a new roof, I'd like to hire you to observe the roofers to make sure they do it right if you would do that sort of work.

[Her Father] That is so sad, Folks like that shouldn’t be allowed to work on anything. Don’t they have licensing laws up there? I hope you are going to let the copper guys do it. I liked their presentation anyone who would go that much trouble would probably go to the same amount of trouble to do the job. Just have them take pictures of the new work. Ask them if when the roof is replaced how will the new shingles match up with the copper they put in? Will it have to be done again? How does that work?

[Kristin Bassett] They put that scrap piece up there on purpose to further divert water.  At least they said the put some extra up there for that purpose.  By this I mean that if you can just pluck it off the roof as if it were a forgotten scrap then it means their work is literally garbage.  Anyway, no big hurry on this but we'll be calling you for more work in the future.  Have a great weekend and thanks again.  Kristin and Stuart.

From: Tom Bromann <tombromann@bookletbinding.c*m> 
Subject: Thanks for everything
Date: Wed, 24 Aug 2005

David and Tia,
I received by gazebo cap yesterday and already have it installed.  It really classes up the look of the roof.  Thanks very much for your quality workmanship and constant communication during the manufacturing process.

Tom

From: CaitrionasPetals@aol.c*m 
Subject: An Cailleach Shron
Date: Wed, 3 Aug 2005

Good evening David and Tia :)

I want you to know, clearly, David, that I have more than faith in your business flow....I have watched carefully how you work, how you sit in it, how you treat your materials and tools, the reverence within which you move, into your work. The energy that you, and Tia have added to it all is welcome and wonderful. Party on~ This means more to me than I can say, embarking on the kind of project this has been for us, and will continue, to be.....I appreciate you~smile~ thank you.

Hope all is well, bright and busy

Cait

From: CharlesTpne@aol.c*m
Subject: Gazebo Roof
Date: Fri, 22 Jul 2005

David,
The roof looks fantastic!   Just got home and went out and stared....now I am going to bed...lol...
Looking forward to seeing you tomorrow...
Charlie

From: Robert L Alspaw <rlapanda@sbcglobal.n*t> 
Date: Mon, 25 Apr 2005

Hey David,
How are you guy's? Yes you can have pictures of the scupper work we did with your product. It turned out beautiful and the customers really love it. They are a little freaked though; they say everybody in the neighborhood keeps walking by staring at their house. I still need to take those pictures. You have motivated me to do it soon. Well got to go. Talk to you soon.

Robert - Advanced Gutter Systems, Sacramento, California

From: Michael Wilder <mwilder61@ameritech.n*t>
Date: Wed, 8 Dec 2004

David and Tia:

We received the cap in great condition and it has been installed on our turret.  It looks absolutely beautiful.  I have to tell you how the roofing company raved about the quality gauged material used and the fine craftsmanship practiced to make such a beautiful piece.  They suspected I paid 3 times the amount I did to get this done.

 

Thank you very much for your piece of artwork.  I will send you a picture of the final installed product in a couple of days.

 
Regards,
Mike Wilder, Arlington Heights, Illinois
From: "Jean Russo" <j.russo1@cox.n*t
Subject: roof caps
Date: Tue, 7 Dec 2004
 
David and Tia
The roof caps have arrived and yesterday the weather broke enough for the roofing people to install them.  They look great.  They are bright and shiny now but I know soon they will have the weathered look.
 
Thanks for a great job.
Jean Russo, Rhode Island, New York

From: "Bill and Nancy Rank" <WJRtheBest@aol.c*m >
Date: 5 Aug 2004

Hi David and Tia,
Thanks for the reply.  There is certainly no need to rush and take up your weekends. I would be much happier knowing that both of you were able to have some "relaxing" time rather than jammed up working around the clock on this cap.  It is quite evident that you take extreme pride in your work and I don't want to turn this project into a chore for you.  So, enjoy your weekends and I will mail a check for $600 off to you so that I can be put onto your schedule.

Thanks again. I'm not used to such prompt responses - especially with such a concern for detail. We've been dealing with a lot of suppliers for kitchen cabinets, plumbing fixtures, etc... We usually have to chase them down for answers after waiting long past their promised response date.  Thanks for a refreshing experience!

Have a great weekend,
Bill Rank, Orlando, Florida

Date: Thu, 23 Sep 2004

Hi David and Tia,
Sorry for the delay in emailing you, but we received the cap on Monday. I cut only one side open to look at it and it looks terrific - that's an understatement! I don't want to take it out of the crate yet because I've had some problems in contacting my builder and I don't want it unprotected until it is ready to be installed.

Wow, you did a great job. I can't wait to see it on my home. The care and pride in your work is very evident - not only in the product but in an equally impressive packing job. The DHL man had it laying on its side in his truck. I was a bit concerned about this until I cut open one side and saw that an eggshell would have been 100% protected in that crate.

Thanks for your hard work and attention to detail.

I'll be emailing pictures as soon as it is installed.

Thanks again,

Nancy and Bill Rank
, Orlando, Florida

From: "Alan Rachlin" <AlanRRachlin@aol.c*m>
Subject: Eureka!
Date: Fri, 18 Jun 2004

Hi Mr. Rich,

Thank you very much for taking so much time to respond to my email. I can't believe that you wrote such a comprehensive reply. I'm sorry that I've been so slow to get back to you. I appreciate your expert advice on what to do about my drain issue. I've already yanked the strainer out and will definitely put in a Leaf-catcher in that and other problem downspouts (I need three -- can I order online?).

Date: Mon, 9 Aug 2004

Hi David,

Well, the copper funnel, downspout, and Leaf-catcher are up. I took ten times longer to do it than you would've, but at least I did it one-tenth as well as you would've. Fortunately, with the instructions in your emails and at your website, it was hard for me to mess up, though I tried my best. As you knew, the hardest part was installing the funnel, but eventually I got it in (with a flange as you suggested) and caulked everything -- twice. The copper looked beautiful, but we still went ahead and painted it white to match the other gutters and downspouts. I'm not really done because I first have to do some re-grading of the ground and then install the underground drainpipe -- which probably won't get done until late next month. (I'll email you a photo when it's totally done.) But I feel like the most important part is done -- thanks to you. Now, I'm just waiting for a deluge so I can test the system. I have no doubt that the funnel will make a huge difference -- the opening at the bottom of the built-in gutter is now 24 square inches instead of the mere 4 square inches it used to be. Thank you so much for all you've done. I truly appreciate everything: your brilliant plan, numerous emails, patience with my ignorance, meticulous instructions, turnkey package, product quality, responsiveness, and kindness. Across over 3000 miles you solved my problem and did so by guiding a total novice -- me. You're the master!

Thanks,
Alan Rachlin, Great Falls, Virginia

From: "Doug Szakacsy" <donacci@yahoo.c*m>
Subject: Re: Summer Project
Date: 4 July 2004

Hi David,
We got the picture, it looks great! Hannah and I will see you tomorrow. Been very busy with other house repairs, hope you didn't need any further assistance before we come. See you soon and thanks, Doug

Date: 12 July 2004

Hi David,
Thanks for the pics! We enjoyed meeting you folks and appreciated your dinner company. We love the copper. It will probably still be a while before I put it up. It's the icing on the cake and the cake's still in the oven.

Seems as though the shake roof was nailed directly into what one roofer called a "false-roof"? He said he'll need to put down some plywood after stripping off the old shingles and felt? This is why my estimate for the moderate comp roof was double what was originally estimated by our house inspector (a former roofer). Ah., California.

Let me know if you need a little postage compensation when it comes time to send out the second grille.

Thanks, Doug

Date: 26 July 2004

I really appreciate your thoroughness/attention to detail and customer service. You guys are the best!

Doug Szakacsy, Oxnard, California

From: "Jim Wilson" <jimwilson3@charter.n*t>
Subject: Thank you.
Date: 19 Jun 2004

Good Morning,
I live in Manistee, Michigan and have been slowly replacing our roof. Our home was build within a year or two of 1890. When stripping the shingles I found three layers of asphalt and one of cedar shake. Although I have spent two summers working with roofing crews. I am no expert. I would like to due right by the original builders and return the roof to the original condition. The flashing has been an issue until I found your website. I found the original chimney flashing and can see how I should replace it. I just was not sure if re-flashing in the same original method is still the best way?

Thank you for confirming my thoughts in re-flashing and counter-flashing.

Sincerely,
Jim Wilson, Manistee, Minnesota

From: "Paul A Hubanks" <paul@mindstar.c*m>
Subject: RE: Custom Chimney Cap
Date: 28 April 2004

Thanks, for helping me out with this project!

Date: 29 April 2004

Looks great! This is a big improvement over my current too small (and flat) lid that doesn't completely cover my chimney hole. I doubt very many metal workers could have pulled off this difficult design. Nice Job!

Thanks again for all your help.

Date: 4 May 2004

Just wanted to let you know that I got the caps late last week and just installed the smaller one on my chimney today. It fit perfectly!!! Thanks for doing such a fantastic job.

I am keeping the bigger one as a spare. This was a tough project and you executed it beautifully.

Paul Hubanks, Bowie, Maryland

From: "Tom and Ram Giberson" <tgiberson@charter.n*t>
Subject: RE: Turret Roof Cap Custom Work for Tom and Ram Giberson
Date: 19 Apr 2004

David ,
I am stunned! The cap is looking better than my wife and I could have imagined. Our renovation project has taken over one year of unrelenting work to this date and still has a ways to go before the completion of this first phase of our overall renovation plan. I am a physician and have the privilege of working with dedicated, gifted people in my day to day activities. During this renovation I have been extremely impressed with the talent, skill level, creativity, and integrity of those who have been part of this project. The renovation was intended to turn a house into something that was our home. What we have found is that our home is not just rooms and projects, but stories of the people who worked to transform a concept into reality. It has not always been “fun”, as we have been living in our home throughout, but it has been a pleasure to interact with you and with so many others who are unique and talented artisans. For that, as well as the beautiful cap, we thank you.

Tom and Ram Giberson, Athens, Georgia

Date: 8 June2004

We finally got the roof cap and weathervane up. To say that it is spectacular would be a little understated. I have asked our contractor to take some digital pictures and send them to you. We have seen your work on the cap on your web page. That is so cool! Thanks for everything.

Tom and Ram Giberson, Athens, Georgia

From: "Larry Hodge" <hodgel@bellsouth.n*t>
Subject: RE: Turret Roof Cap Custom Work for Tom and Ram Giberson

Date: 16 Apr 2004

 

David,
The work looks great. We cut the check yesterday with our check run and it is being mailed today. If you do not receive it by Tues. let me know. 
Thanks,

Larry Hodge CR
Larry Hodge Construction Inc. Watkinsville, GA

From: "Jim&Connie Huffmon" <jimconie@msn.c*m>
Subject: Copper cap

Date: 24 Feb 2004

 

David,
Enclosed are a couple of pictures of the copper cap that you fabricated for me. I thought you might like to see it installed. It fit very well and installed simply. I was very pleased with the quality of the cap and construction. All of our dealings to order and build the cap went well. I would recommend you to all.

Thank you,
Jim Huffmon, California

From: "Richard Atiyeh" <RAtiyeh@aol.c*m>
Subject: Gutters
Date: Thu, 20 Nov 2003

I want to thank you for coming out last night and unplugging our gutters. We are sorry that it was such a miserable night and how uncomfortable you must have been doing the work. We couldn't sleep for 2 nights because of the constant dripping noise. I hope the problem has been taken care of. You take good care of your customers and we appreciate it.

Richard Atiyeh, Portland, Oregon

From: "Sherry Block" <johnandsherryblock@sbcglobal.n*t>
Subject: Re: Gutter screen

Date: 16 Nov 2003

 

David,
Thanks for your help I appreciate it,

Erik Block, Hadlyme, Connecticut

From: "David M. Siegler" <david@Siegler.c*m>
Subject: Gazebo Cap Arrived

Date: 21 Oct 2003

 

David,
The cap arrived yesterday. Looks great and like it will last forever. Thanks for including the copper nails, they were on my list to buy. I will put it up top tomorrow so I'll know about the fit then.

Thanks!
David Siegler, Mid Valley, California

From: "Gagnon, Neal" <Neal.Gagnon@bellsouth.c*m>
Subject: RE: Gutter Parts Delivery for Homeowners

Date: 17 Oct 2003

 

The units are beautiful, and well built. Not installed yet...hopefully this weekend.
Take care, Neal Gagnon, Raleigh, North Carolina

From: "Nell & Sean" <seannell@theofficenet.c*m>
Subject: Copper Gazebo Cap Installed

Date: 30 Sep 2003

 

Dave,
This morning I attached the top. I am very pleased with the quality of workmanship.  It fits perfectly! The corner braces just clear the corners of my octagon walls and are visible from below. I really struggled trying to install the last side of metal roofing and trim...ouch! My legs are cramped. Anyway, you know roofs pretty well.

Peace to you and Tia..
Sean, Eastern Washington

PS...I have enjoyed working with you and hope we can do more business in the future. I also want to say that your personal information on your website is really, well, quite extensive to say the least. Not many people would be brave enough to share that with the public. Kudos to you!

 

 

From: "Todd Huegli" <todd.huegli@prodigy.n*t>
Subject: RE: The Copper Gazebo Cap That You Ordered

Date: 30 June 2003

 

David,
We received the copper cap. It looks great on the gazebo. Thanks again. I believe you spoke to my carpenter when he told you we'd send pictures. I have some, but not in digital format. If you'd like me to send some of them, please forward your address again.

I do have one question. Why do you change the pitch slightly from what is given. Does this help ensure the lip stays tighter against the shakes?

Thanks for your quality workmanship.

Todd
Archadeck of Des Moines, Iowa

Date: 2 Jul 2003

I did get the original e-mail and the pictures and instructions were very helpful. I hope we can do business again in the future. It's nice to work with suppliers like yourself who work hard at quality and customer service. Keep up the good work.

I didn't see much info on gazebo caps on your web site-we have about 80 offices around the country and  thought you may want me to forward some info about the services you provide. I could just post your web site to the other offices, but it focused mainly on gutters. Let me know.

Todd Huegli
Archadeck of Des Moines, Iowa

Date: 2 Jul 2003

David,
I just posted your web link on the Archadeck bulletin board. I hope you get some business. As a national company, we do a lot of gazebos each year.

Todd

From: "Jeffrey Baker" <jbaker@biznet.n*t>
Subject: Re: Gazebo Work Bid

Date: 22 Apr 2003

 

BTW... Gail loves it :)

Jeff & Gail Baker, Glen Allen, Virginia

From: "James" <james@wcci.b*z>
Subject: Re: Gutter Work

Date: 28 Mar 2003

 

David - Just wanted to let you know that I am very please with how the gutters turned out. They look fantastic! THANK YOU! THANK YOU! THANK YOU!

James, Portland, Oregon

From: "Dale Yocum" <dale@yocum.c*m>
Subject: Copper Gutter Work

Date: 18 Mar 2003

 

David,
I’m glad to see on your web site that you’ve been keeping busy! It’s nice to see that your attention to quality is paying off in more business. So far our copper gutters you installed last summer have been working great.

Thanks for your help,
Dale Yocum
4343 SW Fairview , Portland, Oregon

Date: 26 Mar 2003

Thanks for all your efforts and going beyond the call of duty. I didn't really expect you to do that for free...what a nice gesture on your part!

Thanks again,
Dale

 

From: "Bob Morgan" <Bob@6string.us>
Subject: Your Gutter Work

Date: 13 Jan 2003
 

David,
Susan and I appreciate the professional job you did on our gutters. If you wish to use us as a reference, please feel free to do so.

Bob Morgan, Portland, Oregon

 


 

Other Helpful Roofing Information
For some valuable advice with regards to roofing and rain management issues check out our:

(a) Gutter Installation
(b) Gutter Debris Protection Options
(c) Roofing Quality Standards
(d) Chimney Flashing
(e) Moss Control & Treatment

web pages for answers and solutions that could save you thousands of $ and a great deal of anguish.

If you do find this information very helpful, feel free to send us a $ tip for the assistance we so freely have published on the web here for your benefit, like you might tip a waitress.  Heck, send us a gift certificate for a candle lit dinner for two. <LOL>

.

Below is a photo of our
Better Business Bureau's
NW Business Integrity Award
for the year 1998

1999 Better Business Award

We were also a 1997 finalist for this same award. See our referral web page to see how we managed to be honored with this special award

Back to homepage
Homepage

Site Map

 

.

Company
Profile
Roof Caps Chimney
Caps
Custom Gutters Shipping

Contact Info

.

copper-by-design.com

.

.

.

.

.

.

.

.

.

.

.

.

.

.

D M R Gutters