Below are copies of the
compliments through e-mailed we have received from
our clients in the last few years, starting from the most recent:
(for protection of their privacy their e-mail address was slightly altered so web-bots cannot harvest their contact info)
Again this year for my 25 years of
dedication to my clients in my contractor business
& custom sheet metal shop
Here is the
official list of Finalists:
Copper by Design
Miley,Robert A <RMILEY@travelers.c*m>
Sent: Thursday, January
Subject: Re: Miley Lantern Style Chimney Cap
I just wanted to let you
know that the chimney cap did arrive (last Friday). I have not yet
installed it (we had snow on the ground when it arrived and got
another 6 inches yesterday so it may be a little bit), but I did
open the crate and take it out. It is better than I hoped. You did
a terrific job. I will definitely send you pictures once it goes
up, but in the interim I wanted to make sure you knew I received
it, and how pleased I am with the result. I showed it to some
friends while it was out of the crate (I have since put it back in
so it is still brand new when I finally am able to install it),
and they said “wow, that looks awesome – it really matches your
lanterns” (I had not told them that the inspiration for the design
was the lanterns. You nailed it. Thanks very much.
May 4, 2019
Put up the chimney cap! Had snow on the
ground until mid March, then rain every weekend. Looks and fits
great. Thanks very much. Very happy with how it came out.
Click on this image to see all
fabrication and installation photos:
Subject: RE: Fire pit cover order
Date: Mon, 19 Nov 2018
Yes, the delivery was very
successful, the lid looks great and we received a ton of
complements for our wedding last weekend. Attached are a couple of
Thanks for everything!!!!
Patrick (Pat) Beyer,
VP of Fresh Foods
Click on this image to see all 27
fabrication and installation photos
Subject: RE: Fire pit cover order
Date: Fri, 12 Oct 2018
The cover was delivered
yesterday afternoon. We got it opened and in place this
morning. It fits and looks great.
Sandy for Hilton Hudson
Click on this image to see all 29
fabrication and installation photos
William & Babara Broyles <firstname.lastname@example.org*m>
Broyles Hexagon Gazebo Cap Shipment
Date: Sat, 15 Sept 2018
Thank you for everything! It has been a great experience
working with you, and for all of the information and expertise
that you have shared with us by phone and by your website. Wish
all businesses would be run like Copper By Design. Looking
forward to receiving our copper roof cap. Timing will be
perfect with the stage that we are in with roofing.
Date: Wed, 19 Sept 2018
Thanks for checking on the tracking # and for letting me
know the approximate arrival time for delivery. We appreciate
the installation information details. That is much appreciated,
as working with the copper roof cap is all new for us, and we
want to be sure to do it right. Rain is coming this way again,
but hoping that we can install it this weekend. Thanks again
for your great customer service!Date: Sat, 15 Sept 2018
Date: Sat, 22 Sept 2018
Our copper cap has arrived, and it came in perfect shape.
Great job on the crate! It is beautiful! Looking forward
to seeing it up on our gazebo when the weather cooperates.
I plan to take photos of the process of installation and
will get back with you, if we have questions during the
process. Thanks again.
Date: Thur, 18 Oct 2018
Sorry to be so long in sending our gazebo roof cap
installation photos. We have been in a rush to finish work
on the gazebo exterior, and also doing sealing of some of
our wood for the ceiling and furniture while it could be
done outdoors, and before the temps drop even more and the
snow flies. The temps have really dropped suddenly in the
past week and a half. It had been unusually warm here, which
was great for us. We have been putting in some very long
hours, so did not get photos sent as planned. We are really
pleased with our roof cap. Love how it looks. It has been
tested out in some heavy rains, and it has functioned
perfectly. Thanks again for our beautiful roof cap.
Below is the link for our installation photos, and how it
currently looks with the gazebo progression.
Click on this image to see all 29 fabrication and
Tom Collins <email@example.com*m>
Mantles, Spark Arrest Screens, & Cinder Trays
Date: Thur, 30 Aug 2018
are an Atrist and craftmen. It has been a pleasure working through
this process with you. Thank you!!!
Tom & Laura Collins
of Dallas Texas
CEO. Medical City
To see all 97 photos of this 6 piece project link to our:
Michael Smith <firstname.lastname@example.org*m>
Copper Chimney Flashing w/2 Crickets
Date: Tue, 28 June 2018
Yes, it arrived. The crate is sitting in my driveway,
unopened. But based on the appearance of the outside of the
crate, and all of the photos you sent during fabrication and
packaging, I have absolutely no worries that everything is intact.
Thanks for checking in. You are a pro and the experience has
been worth every penny.
Michael L. Smith
Senior Project Manager
Siemens Industry, Inc.
Building Technologies Division
7810 Shaffer Parkway, Suite 100
Littleton, CO 80127
Patti Rish <email@example.com*m>
Date: Sunt, 15 July 2018
We received the fire pit cover and love it! I didn't realize
how hot the handle will get in the sun, but I'll just keep a
I'll send pictures soon.
Margaret Groves <firstname.lastname@example.org*m>
Date: Sat, 23 June 2018
Wow, it looks beautiful! I will be there
Wednesday to collect it. Thank you so much.
Date: Fri, 29 June 2018
We now have the turret cap mounted so I wanted
to send a couple of pics – it looks great!
Todd Malfa <email@example.com*m>
Subject: Re: Your custom copper
fire pit cover
Date: Sat, 8 Apr 2018
Received the fire pit cover
today. Came on time and no issues. It looks awesome. Perfect
fit. My Wife loves it! Thanks so much for working with me and the
greatest workmanship on this piece. Attached are few pics for you.
Another happy customer. Cheers!
Great working with you. I
think the outcome met expectations and not only is the cover great
accent/decorative piece for our patio, I think it also serves its
purpose as well.
Craig Gustafson <firstname.lastname@example.org*m>
Subject: Re: Custom copper work
Date: Wed, 14 Feb 2018
chimney cap arrived yesterday around noon. I then spent several
hours getting the cap installed (mostly myself and a little help
from a neighbor who lifted the cap to me as I stood on a make-shift
scaffold) and had the inaugural fire and drinks on the patio
late afternoon. It looks beautiful! Photos below. Thanks for your
Craig E. Gustafson, Attorney
Gustafson Law LLC
J Burles <email@example.com*m>
Subject: Re: Custom copper work
Date: Thu, 23 Mar 2017
Thanks for the great work and we got it all finished today
(attached a couple of quick pics) and it came together perfect, so
again we really appreciate it!
Jim and Sherry
20 Feb 2017
Our chimney caps are so absolutely gorgeous. They looked amazing
in the pictures, but look even better in person.
isn't back yet, but we can't wait to get them up. We'll send
Thank you again to your and your brilliant artists
and fabricators. Your patience and guidance during this process was
Have a great day!!
Sudhakar Kurumella <firstname.lastname@example.org*m>
Date: Sat, 11
Subject: Re: Your Custom Fire Pit Cover
Despite of Super Bowl and Blizzards postal delays,
The package arrived safe and sound The firepit cover is
nicely fitted to our firepit. An awesome handy work!! Here
are some pictures.
From: "Jim Hempleman" <email@example.com*m>
Date: Mon, 6 Feb 2017
I’m told that the box arrived today and the crate
looks to be in good condition. My best guess is we will not be back
at the lake house until mid to late April so unboxing will need to
wait until then. We can’t wait to see it. It has been a sincere
pleasure working with you. You are very, very thorough (a trait I
might also wear on occasion…J). Thanks for everything…
Robert E Coles <firstname.lastname@example.org*m>
Date: Sat, 31 Dec 2016
Subject: Fire pit heat reflector pictures
It looks great! Arrived in good condition. The tube at the
bottom near the gravel does get up above 500 degrees when measured
with IR thermometer but there doesn't seem to be a problem. I
imagine if the solder there drains away the sleeve will still hold
things fine. Very happy with it . Thanks for you excellent work!
I will get more pictures of the next few
weeks. It is extremely stable as installed. The Finned pipe base
unit is fully buried in heavy gravel. The way my fire pit is
designed it is a cylinder that goes down about 3 feet and is filled
with gravel so that I could either have a wood fire or a gas fire
which is what we have created.
The gravel is tightly packed
and because gravel is fairly heavy it has made it very stable. The
wire mash you supplied actually hooks over the burner for the gas
which lends it even more stability.
David Hallett <email@example.com*m>
Date: Sun, 1 Jan 2017
Subject: Best wishes from Napa
Good morning David
Sending you and all at Copper by Design my best wishes for a happy,
healthy and prosperous 2017. The chimney cap you made for me has
been tested by several winter storms with heavy horizontal rain from
40-50 mph winds. It is also developing a very nice weathered patina.
I absolutely made the right choice.
Chris Monz <firstname.lastname@example.org*t>
Subject: Completed project
Date: Thu, 17 Nov 2016
Attached are a few pictures of the
completed project- my son (age 12) and I had a fun time installing
the cap (we are rock climbers so know how to be safe with heights).
We are very happy with your service and excellent craftsmanship- the
cap fits great. It's looks awesome on the house.
Subject: I finally got the mantel installed this
Date: Thu, 20 Oct 2016
I hope that everything is going
well up in Oregon. After six months, my finish carpenter finally
made it over here this week to install the mantel. I have attached a
couple of photos.
My carpenter ended up using two pieces of L
shaped heavy gauge steel to mount the mantel. He drilled two holes
in the lower part of each L and bolted those to the studs on the
sides. The upper part of the L acted as a sort of ledge for the
mantel. He cut two grooves in the copper on the back of the mantel,
and we just slid the mantel into place. It is not going anywhere.
My wife likes it, and it seems to deflect the fireplace heat as
we had hoped which will protect the TV. I might move the television
up an inch or two for better spacing, but we will see over the next
couple of weeks.
Thanks for making the mantel. It is a nice
Mark Person <email@example.com*m>
Subject: Pictures of the copper
cap you made
Date: Fri, 14 Oct 2016
Been meaning to send these
pictures for a while but life kept getting in the way. Anyway, I
have to say I am COMPLETELY satisfied with your work. I have
attached 3 pictures. The first is a comparison of the mockup I made
and then sent you dimensions from......looks good to me. The other 2
are the cap on top of the gazebo. Fits great and looks good. I plan
to let it weather naturally. Very happy with your work and with the
entire business process. You are an artisan and a professional.
From: Steve Garvin <firstname.lastname@example.org*m>
Subject: Re: Copper mantle
Date: Mon, 10 Oct 2016
We love our mantle. I will be glad to send you some pictures. David was great to work with and we have received several compliments on the mantle. There was a small mark from shipping but I actually had forgotten about it until David mentioned it.
I will set a reminder on my phone to send you some pictures later tonight. We are going to the state fair after work, but I'll get you something when we get home. I'll send some photos showing the mantle close up and some showing it in the room. Is there anything else you would like to see?
Donna Daniels <email@example.com*m>
Subject: Re: Daniels Firepit
Date: Fri, 5 Aug 2016
Good Afternoon David,
Thank you very much
for the fire pit cover and stand. We received in today and have set
it out already.
The packaging and delivery could not have
been better. Attached is a picture. We will send a few when we are
using it as well. Today it is a bit rainy.
Thanks so much.
It has been a pleasure to work with you.
Greg and Donna
From: bryan pike
Subject: Re: Gazebo top
15 Jun 2016
Received the top in good condition. Got it
installed by following the instructions, everything went well. The
top looks great and I am completely satisfied.
all the thorough correspondence throughout the process.
"Kittell, Patricia" <Patricia.Kittell@cshs.o*g>
Subject: RE: Fire pit cover order
Date: Mon, 6 Jun 2016
THANK you for the beautiful fire pit cover! It
took me a while to get it uncrated, but now it’s on and looks GREAT!
Here are some pics for you. It was wonderful to work with you and
From: Douglas Bunting <firstname.lastname@example.org*m>
Date: Tue, 26 Apr 2016
Subject: Re: 2 crates going to 20124
Chimney caps arrived and I've uncrated them.
Everything is perfect. Absolutely beautiful craftsmanship, and the
crating was quite impressive as well. All of the internal
measurements are perfect, exactly what I needed. It may be several
months before I get to installing them, but I am certain it will be
completed without a hitch.
Thanks very much!
From: Elaine <SejPower@msn.c*m>
Subject: Re: Roof Cap Progress for Vacaville, California
Fri, 19 Feb 2016
I'm sorry it's taken me
so long to get back to you and let you know that the boxes
containing the roof caps were finally opened and the contents
inspected. They are beautiful and the workmanship is superb! They
look just like the pictures. As soon as the weather improves here in
northern California, we will call our roofer and have him install
them on the turrets. We will send you pics of the installation.
Thank you again for everything! Elaine
From: Mark Church <email@example.com*m>
Re: Fire Pit Rain Cap
Date: Fri, 19 Feb 2016
Thank You for
reaching out. The rain cap is working great and I will certainly get
you pictures. Here are my comments:
1. If I had to do over I
probably make it smaller by at least 6".
2. The weight is
significant, but I do manage it alone by rolling it like a wheel.
That technique actually makes it pretty easy.
3. When I first put
it out there I was almost embarrassed, because it seemed sooo big
and sooo bright, but that quickly waned as my landscape architect
and others were so impressed by it's beauty. His exact words were it
is a work of Art. Now I can't imagine looking out there without it
4. It is weathering great.
5. No problems with it
blowing off yet, but I do have a plan if it does.
6. I ended up
NOT putting any handles on it. Because of how I maneuver this cover
the handles aren't necessary.
I'll get you some pictures now
with snow and in late spring when everything is green. I also want
to get you pictures of the copper roof flashing, gutters, and fascia
metal you did for us.
I'm thinking about my next project: a
chimney cap to make for us.
Vicky Lee <firstname.lastname@example.org*m>
Date: Tue, 12 Jan 2016
David, pls see attached pics. I picked
up the package yesterday once back at work from the weekend. Didn't
have time to install yesterday but did tonight because supposed to
rain tomorrow. All I can say is wow! It looks amazing and fits
absolutely perfectly. Don't even have to trim the corner board.
Needed to put a cloth under on the brick to get slightly more slope
for water to run but totally invisible. I cannot thank you enough
for helping to solve our problem with such a beautiful solution and
for a reasonable price. Please feel free to post this on your site
as a review and I am happy to say more about the process of working
with you if helpful. That process was absolutely seamless as well!
Thank you again and hope your new year is off to a great start!
From: "Glenn Schoener" <email@example.com*t>
Subject: Re: Chimney Cap
Date: Mon, 28 Dec 2015
I hope that you and your family had a Merry Christmas.
Thank you for sending the pictures. The quality and craftsmanship is simply amazing! I
can't wait to see the final product. Sorry for the delay. It's been busy at the Schoener
household over the holiday weekend. I'll mail the check in the
amount of $1,240.20 tomorrow. It was another Christmas present,
seeing that you were able to come in lower than your revised
estimate. Also, getting the pictures along the way has really made
this a fun process. You're doing it right!
From: Michael Zlatkovsky <firstname.lastname@example.org*m>
Date: Mon, 9 Nov 2015
Subject: Turrets Installed
Thanks again for your hard work on our turret caps – they
are very beautiful, and you were completely right. Even though we
might have been satisfied with the smaller size we were originally
planning on, the larger size looks beautiful, and truly makes the
front cap a stunning centerpiece for the front of our house!
also attached a few initial pictures of the installed caps, and we
promise to send you lots more as our building progresses (it might
take us a while to get the pictures to you, but we won't forget!).
We'll also be compiling pictures and info about the turret caps for
one of our future blog posts (we have an on-going blog about our
house-building process at
http://blog.michaelzlat.com/). We'll even have a time-lapse
video of the installation process. :-). By the way, if you wouldn't
mind sending us the pictures of the turrets that you took when we
came to pick them up, we'd love to see them (and to use them, and
the "in-progress" constructions ones, on the blog, if that's OK with
After spending a few hours attempting to install them
ourselves, we wisely decided to call in our wonderful framer, who
had done an amazing job installing our second floor and roof. He
single-handedly managed to carry the larger cap up an extension
ladder, and then get the cap installed with the help of only one
other guy. We provided all the instructions (and supplies – thanks
to your clever inclusion of glue and screws and written
instructions!), but it was very impressive to see him manage the
installation without a cherry-picker! If you ever need a reference
for someone to install caps in our area (he's based in Everett), we
have a great contact!
Thanks again for your wonderful work,
and for the chance to meet with you and see your shop in person!
Michael & Katrina.
"Trapane, Len" <email@example.com*u>
Subject: Len Trapane -
fire pit cover
Date: Wed, 30 Sep 2015
Receive the fire pit cover today and everything looks great. Placed
it in the opening and it fit perfectly so I think we're good for the
Please see attached picture and I will send
updates when it starts to turn colors.
Robert Weber <firstname.lastname@example.org*m>
Date: Thu, 17 Sep 2015
Looks damn good.
Jennifer Garlick <email@example.com*m>
Date: Sun, 19 Jul
Subject: Tampa,FL fire pit cover
Julia Swyers <firstname.lastname@example.org*m>
Date: Thu, 28 May 2015
Subject: Re: Custom wall mounted mailbox
I just wanted to let you know that the mailbox arrived today and it
looks great. I will send you pictures as soon as I get it mounted.
Thank you so much for working with me on this, I really appreciated
your craftsmanship and your attention to working out all the details
27 Aug 2015
I'm sorry for not getting these to you
sooner, but here is a picture of it on my mantle before I put it up
and a few in place, already starting to develop a nice patina.
Thank you again, I think it turned out great!
From: "Jeff Wihtol" <email@example.com*m>
Subject: Wihtol- Copper Vanity
Date: Sun, 14 Jun 2015
Hi David. Attached are two photos of one of the copper vanity
tops you crafted for us. There is a little more painting to do on
the second bathroom, so I will send photos of that one when the
painting is completed. They are beautiful! Thank you.
the second vanity top David. Beautiful! Now, when do you estimate
you can install the one new copper downspout for us? Jeff
“I've installed nine leaf catchers
fabricated by Copper by Design and will be staying off the roof
this fall, winter, spring and summer. Letting all the leaf blow
and debris come through the downspout to the leaf catcher makes
keeping gutters clean and not overflowing. Great product, in a
variety of colors. I have to find our unique house paint to
paint our nine Leaf Catchers.”
Thu, 11 Dec 2014
From: Darren Doerr <canadagradea@yaho*.ca>
Subject: Fw: photos
Sorry it took so
long to get this off to you. We actually only got it installed about
1 month ago. These pics were taken a few days after installation. As
of today, there is already a nice green patina coating about 50% of
Many compliments on it from neighbours and
passers-by. Have handed out your "site" info to some interested
people. As well as a few contractors.
The installation went
very smoothly. I know the instructions were written so that a 2
year-old or a person that has never handled a screwdriver or a
hammer in their life couldn't mess it up.
Roof is now
Thank you again for you craftsmanship,
professionalism and patience with our inquiries as to the status of
The only bad experience was the carrier. Hope you
never have to deal with them again. I know I never will.
Sylvie and I would like to wish you and Laura a very Merry Christmas
and a New Year filled with health, happiness and prosperity.
Darren and Sylvie
From: The Mad Ape <firstname.lastname@example.org*t>
Date: Tue, 16 Sep 2014
Subject: Re: Painted Aluminum Leaf-Catchers
They were just delivered. They look
great! I think I'll put them on this weekend! Seriously man, it was
great working with you. A very good experience.
From: Brenda Rice <email@example.com*t>
14 Aug 2014
Picture of fire pit cover
Sorry it has taken so long to send you a
picture of our fire pit cover. You did a great job and it is
beautiful. I have had a lot of good comments on it. Thanks again for
all your hard work. I have recommended you to others. It is nice to
do business with people of high integrity.
Little Rock, AR
Cheryl Garland <firstname.lastname@example.org*m>
Date: Sun, 1 Jun 2014
Subject: Re: Gazebo Cap
I just want
to forward a couple pictures of our cap. The cap came in perfect
shape and is absolutely stunning. We are very pleased with your work
and your business ethic. We wish you well in all you achieve as it
is obvious you are quite talented. Thank You for the beautiful
craftsmanship, we are very happy with your product.
PS: My husband has a T-shirt which
says "Integrity is doing the right thing when no one is watching"
From: GREGORY LESKO <email@example.com*m>
Subject: Re: Lesko Pizza Oven Project
Date: Fri, 23 May 2014
Looks great. I had fun working with you on this. I will send
check this morning and will email a photo when it's installed.
To see more of this project
follow this link:
From: Eric Tupper
Subject: RE: Down-spout Filters
Date: Sun, 20 Apr 2014
I just had to
tell you how fantastic your DS Filters work. The install went
fantastic on our house and they catch and push out the pine needles
thank you for having such a great solution to our
gutter debris. I also had the gutter company who installed the DS
filters enlarge all of the openings in the gutters to allow the
debris to freely travel to the DS filters.
Thank you again,
George jurkovich <firstname.lastname@example.org*m>
Date: Mon, 7 Apr 2014
Subject: Re: Custom Firepit Cover Fabrication Work
We received our fire pit cover today.
Here are a couple pictures of it in Place
GREAT! Thanks for the good work!
Also feel free to use us as
a reference, but I doubt you need anymore!
Andrew Mercier <email@example.com*m>
Subject: Mercier follow up
Date: Fri, 15 Nov 2013
I've meant to get you a
short note for awhile now.
I really like the way our project
turned out. It looks great and the added layer of insulation has
made a noticeable difference to our comfort as the days have gotten
colder. Very noticeable.
Your input into this project was
very significant. My original vision of using copper for aesthetic
and quality upgrades was certainly realized. I expected you'd
provide a superior product at a reasonable cost based on our
previously completed remodel work last summer. My expectations were
realized. However, I must say I did not anticipate the benefits of
your counsel to be as great as they were. We love your suggested
shingle product's appearance. It really made the selection of an
asphalt product acceptable and aesthetically superior to my original
consideration of a metal product. And your suggestion for roof deck
insulation is already proving a valuable suggestion in the heating
season. I fully expect it will be at least as beneficial in cooling
season. And finally, I am very grateful for the "above and beyond"
commitment you made to seeing your copper products were properly
installed. I think I got about as much out of my roofers as you had
led me to believe was possible (not a lot). Having you step up and
make time available to properly complete the job was a huge relief
and made the whole experience end on a good note.
and dry, and not a day goes by that I don't look at my roof with
pride and satisfaction. Oh, there are a couple of remaining projects
such as gutters and some finishing touches, and I'll be seeing you
back for those as soon as I've digesting the considerable expense
for this phase. And I look forward to having you back. In addition
to my satisfaction with the product you've provided I've enjoyed
getting to know you personally, and appreciate all that you've
shared about construction and your life in the process. Getting to
the next phase will allow me to welcome back a friend to the
then, best wishes in your professional and personal endeavors. I
hope you and your family enjoy a healthy and happy holiday period
and a prosperous new year. I'll be recommending your services to
anybody I encounter with projects to which you could contribute.
Feel free to have any prospect contact me for a reference.
with appreciation and gratitude,
Copied from social media:
Eight years ago, we forwarded design specifications to Copper by
Design for a chimney cap to be used on our new home in Stone Harbor,
NJ. Before talking with David we were concerned about impact of time
and distance. David assured us that he could do the work in a timely
way and ship it across the country with no problems. David sent us
pictures throughout the creation process which were a great comfort.
Needless to say, David delivered on his commitment! We received our
undamaged chimney cap on time. But even more important to us was the
outstanding quality of work!!! We strongly recommend Copper By
Design with our top score of five stars."
Copied from social media:
in 2004 I was constructing a one-story fully accessible home. I had
a need for two roof caps, one for a "turret" at the entry and
another for a cupola on the garage. After much searching I found a
small company call "Copper-by-Design." David Rich was accommodating
in using stainless steel instead of copper for my home. We worked
together mostly via email and came to a design and price. Being his
first time using stainless steel, he chose to use a heavier gauge of
metal sheet. This caused him to have to do manual cutting versus
using his normal powered clippers. Even though he expended much more
time to produce the roof caps, he did not increase his price. The
roof caps are a work of art and I'm very pleased and grateful for
all his efforts."
Copied from social media:
I found Copper By Design on the
internet, but found out later that we have friends who have worked
with them in the past and also had a positive experience. I hired
CBD to fabricate a bar countertop with a waterfall edge. David was
detail oriented and worked with me to fine-tune my measurements. He
offered to come to my property to measure and dry fit, but I was
confident in our plan. It took a while for the project to start, but
he was up front about the timeline and communicated very well. Once
the project began, it moved at light speed and the end product was
well worth the wait. It fit like a glove, by the way. I will
definitely use them for future projects. Copper By Design are first
class craftsmen, knowledgeable, honest, friendly, and helpful.
Copied from social media:
is so much more than a great craftsman. I must describe his work as
art. He made a beautiful rooftop turret first and I was quite
impressed. Then he made me a rather large, and unbelievably
gorgeous, copper chimney. I seriously did consider not installing
the big chimney, and instead displaying it as an art sculpture in my
Parlor. I did install it of course and it really set off that
Victorian house I had.
David Rich has been a real pleasure to
work with on four occasions now. He has my highest recommendations.
From: "Joseph Belsito" <Joe@Belsito.c*m>
Date: Sun, 18 Aug
Hello David … the firepit cover arrived and we are thrilled
with it! You and your team did an incredible job helping us
to bring to life the cover in a way that serves its
functional purpose, while not dominating the design of the
firepit yet still looking gorgeous. I’m sure your reputation
speaks for itself but if you ever need a reference both in
terms of quality of work and integrity in business please
send them my way.
All the best,
Belsito Communications, Inc.
Date: Sat, 14 Sep 2013
Hi David …
Just wanted to let you know we’ve had some
time to use the fire pit cover you made for us … including a
few pretty good rain storms … and it’s working perfectly. I
just wanted to say thanks again for all your
All the best,
From: Ted Lulich <firstname.lastname@example.org*m>
Subject: Update, mid section
Date: Wed, 12 Dec 2012
Hi David, its looking great! Its fascinating to get
updated photos to see
How its all constructed, what a treat.
Boy the two arched sides was a great idea of yours and really
makes a difference. Thanks!
Sent from my Windows Phone
Date: Wed, 13 Dec 2012
Good evening David. The renaissance masters
work is truly becoming a masterpiece. I have a feeling your be
getting many request for this double arch design in the future.
Date: Wed, 15 Dec
Hi David, looks great! The eaves are
pleasant and match our house nicely. You made so much progress
this week. Its amazing how all the complex parts come together
and create such a piece of art. Have a great weekend!!
Date: Wed, 15 Dec 2012
Hi David. Just got home from another long day at work so
im really tired. If you want I could look at it Sunday morning
before the top wrap goes on or just wait till Tuesday, your
thoughts,. We will make final payment after installment which is
always a good idea was just trying to be helpful. I would prefer
to just bring Tuscan pizza and drinks for Tuesdays visit and
leave it for you to enjoy before I head down to Eugene and since
Diane is working even longer hours and is busy with my kids and
all, but thanks. I'm thinking on using your crane service and in
fact already budgeted two hundred dollars for it outside of your
free installation time etc and cap budget so it's ok with me,
would just have to coordinate a time. Its been a great working
relationship with you from the moment I went to your web site.
We are both detailed, creative individuals and it has been a
good and enjoyable fit!. I like and believe in the way you
conduct business and relates well to the way i conducted my
business for 22 years before i sold it. Thanks!
Date: Wed, 16 Dec 2012
It was a great and relaxing visit to your wonderful shop
today David, and you should be proud! I'm wondering if your lift
truck will need a street permit which might be a good idea since
our street is a little narrow?. We had a neighbor go through
this next to us. And i will pay for the permit if needed and as
discussed any and all lift truck charges. I will have the
driveway and curb cleared of cars to help. Hope your evening was
Date: Wed, 17 Dec
Good evening David, it looks
beautiful like a newborn baby! (your wife should like that). See
you tomorrow, looks great!!
Date: Wed, 17 Dec 2012
The " masterpiece is complete" master!
Date: Wed, 19 Dec 2012
Forgot to tell you when I was in Eugene last evening I
showed my older brother the photos, he had to bring up your web
site and had the same positive reactions. He lives off of
shields street on top of a mountain in Eugene surrounded by
rich, second and third generation lumber
mansions just ripe for your work. Thanks again, talk later,
happy holidays! Ted and Diane.
Date: Wed, 21 Dec 2012
Have a wonderful holiday David, you deserve it. The
copper chimney cap could not not have turned out any better! You
even got it installed for Xmas...just like you said. We look
forward to working with you in the future. Again thank you, and
Date: Wed, 30 Dec 2012
David, not sure if you got any
photos of the plaque installed so here are a few, it looks great
and the cap is already aging beautifully, its neat to see so
many values if color being born. You truly created a perfect
copper cap for us!!. Thanks. Ted and Diane. Have a prosperous
Kenneth Palumbo <email@example.com*m>
Subject: Palumbo Job
Date: Thu, 6 Dec 2012
My new fire
pit cover fits perfectly! Great product with Great Service. Good
doing business with your company.
"Bucchioni, Charles A" <Charles.Bucchioni@ge.c*m>
Date: Thu, 25 Nov 2012
Subject: Hurricane Sandy
I very rarely write
positive reviews, its much easier to trash someone. I was
searching the internet for chimney caps and by accident stumbled
across Copper-By-Designs web site. Thankfully I contacted them.
This by far is a 1st class operation so much so that I do not
believe they have any competition. If you are looking for
anything made out of copper there is no other place to go. They
will assist you from initial design through installation. Their
design knowledge is well above average, craftsmanship
outstanding and communication throughout the project excellent.
You will be hard pressed to find anyone better.
I live in
the Northeast, we just got hit by super storm Sandy. Wind gusts
measured in excess of 90mph. Hundreds of thousands of trees were
knocked down. Branches flew through the air like arrows. The
chimney caps produced by Copper-By-Design came through this
disaster unscathed. A real life testament to the quality, design
characteristics and installation methodology. Contact them, you
wont be disappointed.
Still a very satisfied customer,
March Young <firstname.lastname@example.org*t>
Date: Thu, 15 Nov 2012
Pit dome arrived as scheduled. Nice job on the shipping box. The
box was easy to open, and more importantly, absolutely no
damage. The dome has met our every expectation in looks, fit and
functionality. We will look forward to how it patinas up over
the years as we prefer that look. Here are a couple of installed
shots. It was a pleasure working with CBD to make the dome a
Once again thanks from the Young's
W C Brunner <Clint.Brunner@usd.e*u>
Date: Thu, 07 Jun 2012
Subject: Re: Copper Covered Cupola
Overall, everybody has been quite impressed with all aspects of
the design and craftsmanship. As you may be able to tell in the
photos, the finial isn't perfectly plumb. It needs to be
adjusted, and I haven't climbed up there yet to see if I can
adjust the finial downrod, or if I need to adjust the screw
placement in the finial cap/piece. In retrospect, I may have
stuck with the Bardana-style cap instead of adding more pitch to
the slope, but it's almost a toss-up to me. It definitely looked
much bigger sitting in the garage than it does sitting on the
gazebo roof, but I think the proportions look nice. I really
like the way you package everything, and include the install
hardware, right down to the correct bit. Several people have
asked who did the work, and I refer them to your website. Thanks
Kent Kurchak <email@example.com*m>
Date: Fri, 26 May 2012
Subject: RE: complete chimney flashing with
I had my shingle roof replaced, but the
failed to properly build a shingled cricket and flash the
chimney, so it leaked. They tried three times to fix it with
caulk, but it still leaked, and then they quit returning my
calls. I knew that there were major problems they refused to
address, primarily that the cricket had to be metal and that
their shortcut to reuse poorly installed leaking lead flashing
from 30 years ago just wouldn't work.
Everyone in Vermont
uses lead flashing, so I couldn't find a coppersmith who also
knows about solving roofing problems.
I found the Copper
By Design web site and their description of unethical roofers
was on the mark and their flashing kit/custom copper cricket was
just what I needed. So I ordered the full kit (with plywood
structure, which I recommend) and it arrived a few weeks later
in a sturdy shipping crate. Everything came as promised and I
could tell it was expertly crafted.
I sawed out the old
grout with a diamond blade in my old circular saw (base plate
removed, as suggested) and chiseled out the old lead flashing
without problem. In my case I pulled off the shingles around the
chimney so I could use sticky membrane to help prevent ice
damming. (I had several leftover bundles of shingles.) But
otherwise I could see how a retrofit of the step flashing could
be done without that extra work.
The installation went
smoothly and I am confident that there will be no leaks. The
heavy copper will stand the test of time over any other
Copper by design met every expectation I had
and I am totally pleased with my interaction with them via email
and phone and am very happy their hand-crafted product built to
my chimney's exact dimensions. It is refreshing to find a
company like Copper By Design with excellent workmanship,
quality materials, and honest/fair business practices!
Date: Sat, 23 Jun 2012
Thought you may like how I reused the crate...too good
for the scrap pile. The two shelves are cut out of the crate
base, each with two 1x2's for the weight support. The leftover
middle of the base provides the vertical support by the top
shelf. Even reused most of the gold drywall screws! It is
actually pretty strong for being so light, given the glue and
The shelf is in a small walk-in
closet off the master BR, where function is more important than
looks...previously all that stuff (my wife's, of course!) was on
So thanks again for solving my leaky chimney
and my messy closet problems!
"Mo, Stan" <firstname.lastname@example.org*m>
Subject: RE: Mo post cap project
Date: Wed, 23 May 2012
Hi Dave – Sorry, I didn’t make it back in time yesterday and
have been booked today in meetings back-to-back. The copper caps
It’s such a great finishing point and
eye-draw for the deck. I think you were dead on right going lower on
the peak of the pyramid – lower was much better than higher to
provide the right amount of height interest and distinction without
looking like some kind of Gift to the Gods, so to speak. So
serendipity worked in our favor.
Also, thanks to you and your
helper, the “battery guy” for the deck bolts and strengthening. Much
appreciated as our 6 yr old bounces around the deck.
on Angie’s List? We were planning to write a nice note about
craftsmanship and quality, just need to know where to post it.
"Nikki Anderson" <email@example.com*m>
Subject: pics of fire pit
Date: Mon, 7 May
Mr. Huffman loves it! It fit perfectly also!
Don Buhler <firstname.lastname@example.org*m>
Date: Sat, 26 Nov 2011
Subject: Roof Cap pictures
Here are the pic's of the roof caps as they
arrived (in perfect condition), and as they looked installed. They
fit the 2 different roof slopes perfectly and the screens fit down
nicely on the shingles, even though I was worried about that. As you
can see, I used 5/8" thick High Profile Ridge Caps on my shingled
roof, so I wondered how pliable the screens would be to fit down
around them. But they worked awesome. Your turret roof caps are such
a perfect way to achieve attic ventilation and weather-proof the
peak of a turret roof at the same time. I do believe that I would
like the roof caps even better without the steeple cones as I
ordered them, but the cones are fine too. I can just imagine how
tough it is to make all those raised corners come together and look
good at the top of the cap. Thanks again David. It's been a pleasure
dealing with you. Your communication with your customers is
absolutely second-to-none. It probably won't be the last time you
hear from me, as I am a Construction Project Manager and many people
are watching the construction of our home very closely. Most people
are quite taken by the roof caps.
Management Services Inc.
Box 2026, Swan River, Mb. Canada R0L 1Z0
Subject: Thank You!
Date: Tue, 25 Oct 2011
Thank you for our new deck, pergola, steps and patio. Based on our 100% positive experience working with you in the past, we had every confidence that you would use your exceptional talent and artistry to create something beautiful as well as functional. Even with our confidence and high expectations, we remain blown away by the end result. It is more beautiful than we had ever imagined. In addition, thank you so much for convincing us to move our shed. It really improved the aesthetics of our yard as well as the overall deck size and layout. One of our favorite things about working with you is that you care enough to take the time to think about the optimal approach.
We sincerely appreciate the long hours, thought, creativity, and artistry that you put into this project. It is a reflection of your superior work ethic and attention to detail. Thank you for the many extra courtesies; your kindness and thoughtfulness are greatly appreciated. You are truly an inspiration.
Please let Chris and Benjamin know that we appreciate all of their hard work and long hours. We’re sure they are still recovering from moving all of the gravel and bricks. They are nice additions to your team. It was fun to hear all of the laughter coming out of our back yard.
We remain ever grateful to you for all for all of the work you have done on our home. We look forward to enjoying the deck for years to come.
Attached, please find a few pictures we thought you might like.
Meri and Mike
From: "Bruce Lawton" <email@example.com*t>
Date: Wed, 25 May
Subject: install complete
Wanted you to know that the caps were installed today. The weather
was fine and the fit on both chimneys was absolutely perfect. Nancy
and I are very pleased with the look of the caps, and the installers
were all impressed with the quality of construction and the ease of
I Will admit that when we opened the crate our
reaction was one of 'good grief, what have we done... they look so
big!!'. But once installed, the cap proportions are well in keeping
with the house shape and the extended cap roof line fits right in
with the house roof line. Our conclusion is you get a 10 out of 10
score for looks, design, quality of construction.
Bruce and Nancy
From: Gary Stensland
Date: Tue, 22 Feb 2011
Subject: The Stensland chimney and roof
Don't think we ever got back to you on the chimney and roof flashing status. Am sending you the pictures of the fall fiasco - When the weather here finally cooled down in mid Sept we were able to start working on the chimney. You can tell from the time line that I do not rush when I work and I use a lot of scaffolding! Fortunately we had extremely dry weather until on the 25th of October when Gary and I spent about 3 hours waterproofing the roof with plastic. We knew on the 25th we were in trouble and called on our roofer who because of the wild weather that week was able to come and do a smaller job (like ours) on the 27th (a dry beautiful day again). The chimney tuck-pointing was extremely messy and dusty and I can see why the chimney guys would like to just knock the whole thing down and start over but we
persevered and the chimney looks great. Filled up the tiny little air holes and one small fracture on the crown and painted it with a thick paint "crown patch repair". Cleaned the brick and mortar and sealed it with a breathable sealant. The two layers of shingles and what seemed like many layers of flashing and gunk were an extreme pain - the top layer of shingles came off easily, but the bottom layer was original and really baked on. Did not want two layers of shingles on again so we had the roofers do the entire hip of the chimney side and replace the bad rafters and joists next to the chimney and the bug infested OSB and moldy plywood. I think they did a really nice job on the copper flashing but I did have them put on a longer counter flashing on the front since the bricks there were bad and the piece that you sent for that was too short. I think I might find a place for that piece on my shed corners somewhere this spring -- if I can even cut it. VERY heavy copper!
We were so happy to have this project done! I was coming down with pneumonia and the weather was turning bad (of course that's because it was heading towards winter). My sister-in-law in Fargo was gravely ill and we wanted to go help my brother take care of her so from the middle of November to just before Christmas we were able to help them without worrying about this roof etc. We have had about 8 inches of snow sitting up on the roof for three weeks now in February and the meltdown occurred without further leaks. The ceilings are repaired inside and we are happy to have a meltdown outside that doesn't involve the inside of the house.
The view from the roof down to the pond and flowers and the changing of the tree colors last fall was really glorious. Didn't get any pictures of that! I think that I will put the ladder up every once in a while just to revisit that view. Of course, the view now is great looking up at the copper flashing on the chimney too!. Wow. Thanks for your help.
Diane and Gary J Stensland
"Hellie, David" <firstname.lastname@example.org*m>
Subject: RE: Custom no-rust sheet metal
Thu, 4 Nov 2010
Hey David, that's great
it's on the way. I did get the check mailed early this morning
so its well on the way to you. I would think it'll get there
this weekend or Monday. Let me know once you receive it just so
I know you're all set. Will email you an update once we get it
off the truck and send out some installed photos after that.
Thanks again for the great job and awesome service, for
custom work the distance was not an issue at all.
Thu, 11 Nov 2010
Hi David, all set here
too, it arrived yesterday intact and all looks great! Unpacked
it last night, will get some shots to you over the next few
From: Gary Roeder <email@example.com*m>
Subject: Re: Photo - Roeder house
Date: Thu, 4 Nov 2010
Received our package yesterday - all intact
and beautiful. Thanks again for adorning our house. We will send
you pic's when we have it installed.
Gary and Nancy
From: "Edward Peabody"
Date: Mon, 12 Apr 2010
Subject: Chimney Caps
We had the chimney caps installed today. The large one went great, and the other took some extra effort because the cement cap Had a curve on one side. Glad you sent the spare nut and bolt sets, because the guys dropped several pieces. We think they look terrific. Here are some of the photos I took. Thanks again for the great job.
Emil Bardana <firstname.lastname@example.org*u>
Date: Sat, 24 Oct 2009
Subject: Two Chimney caps for the Bardana
Residence in LO
Dear David: this is indeed unusual and
welcome news. Your integrity is appreciated and will be passed along
should anyone ever inquire. If you need to purchase some protective
mats to protect the shingles let me know. Also if you could bring
some wood to protect my stamped concrete that would be appreciated.
The caps look fantastic! Emil
Sent: Saturday, October 24
To: Emil Bardana
Subject: Two Chimney caps for the Bardana
Residence in LO
Good morning Emil and Norma,
I have some good news for you. I got some weights this morning of
what I have so far without the roof skin on them; the larger one is
250# and the smaller one is 113#. They both used a bit more screens
than I had predicted and the wood cost more than I had paid in the
past, but I did some calculations of what the roof skins should
require and I see the smaller one should be about 5 sq' less and the
larger chimney cap will be around 70 sq' less than predicted, so you
are looking at over $1k saving off the original bid of $10,071.30,
even with the added cost of the crane and our participation with the
installation. The balance will be around $2,350, but I will not know
for sure until we get the roof skins finished. It may even be less.
I imagine you are not use to getting news like this form a
"Daniel Nelson" <DNelson@nelcodevelopment.n*t>
Subject: RE: Working on the first part of
Date: Mon, 14 Sep 2009
Good Morning David,
I wanted to report the shipment was receive slightly damaged.
Apparently, the fork lift's fork punched the side of the crate
approx. 5” from the base of the crate damaging the top of the
pan edge about 4” long. Not to worry, my carpenter was able to
carefully rubber hammer out the edge, slight ripple is
noticeable (if you’re looking for an imperfection). The
fabrication dimensions were right on! It Looks ASSUME! Carpenter
reports, more trouble uncrating than installing. Fit Like a
Glove. I wouldn’t want it any other way. No photos yet.
Installing quaderafolds and touch up painting before I send you
photos. I want to provide the best images before post on your
web site. Great Job! Thanks again.
I have requested
$2,500 from accounting to send as a deposit for the bell cap.
From: "Matt Yaden" <email@example.com*t>
Date: Wed, 1 Jul 2009
Subject: Dyer Fireplace
Hope your move is going smoothly. Just wanted to let you know the hood arrived in good condition. Great job with crating it too!
We held it up and it sits on the wall nicely, it should be fairly easy to attach to the wall, and we’ll probably use a bead of caulking or clear silicone where it meets the wall, etc. After we mount it, the mantle will placed underneath the hood (anchored to the wall, and shimmed above the top of the façade.
This should work out nicely and I think the client will be pleased. I’ll send digital photos when it’s completed.
Date: Mon, 22 Jun 2009
Subject: Cap has arrived
I just took delivery of the crate. The cap is here and is in perfect condition. The crate had one small crack at the top which is fairly typical but it did its job admirably and the cap is in A1 condition. I've unloaded many crates in my time this was an excellent crate. The driver did not show up with a lift gate. I called the local New Penn office they said they would credit you $25. If they don't credit you I will be happy to pay the full $50. Which would you prefer for me to send a check or use pay Pal? My camera just stopped working. I used the new micro video camera my kids gave me for fathers day to take pictures hopefully these came out OK.
Thanks for the heads-up. I am glad to hear it had arrived
in good order in a timely manner. I got all 3 e-mails just now with
2 photos in one and 1 of those shots in each of the others. I am not
worried about the $25 then, so don't worry about it. You have been a
very good client to work with and I really appreciate you sending me
some photos of the install.
As I said, feel free to call me
if you have any questions about the installation. I will answer my
cell if I am able, or call you right back.
From: Jeff Rose
Date: Thu, 18 Jun 2009
I installed the section of gutter on my house
and it worked out perfect. The water sheds away from the
walkway leading to my stoop now.
I will do the one at my Dad's and add the leaf
catcher this weekend.
I will let you know the measurements on the
chimneys and get some pictures so you can give me a
quote on caps.
From: Harvey Allen <firstname.lastname@example.org*m>
Date: Sun, 10 May 2009
Subject: Custom no-rust sheet metal fabrication
Thank you for your professionalism, trust, and
generosity. I look forward to recommending your service to others.
It is pleasant to work with people with genuine integrity. The
products you provided me are of high quality workmanship.
From: "Carol Entrikin"
Subject: RE: Your Turret Roof Cap Order
Date: Tue, 28 Apr 2009
It was a pleasure meeting you too! We put the turret cap
on our dining room table until it is installed-it is a gigantic
center piece! I love having it inside for awhile to enjoy the beauty
of it. I contacted the roofing company yesterday, I'm sure in the
next week he will be by to install it. I also sent him the
instructions for installing-they seem pretty competent so I have no
worries. Will be sending pictures as soon as the job is completed.
Thank you again for the beautiful work.
Date: Tue, 5 May 2009
Thought you would enjoy these photos. Hillside
Roofing came back and installed the turret cap on a beautiful sunny
day last week...as you can see it looks fantastic! We had a terrific
downpour last night with strong winds-I thought about our brave
copper piece weathering it's first storm...!!!
again for the beautiful work.
Carol and David Entrikin
From: Olav Visnapuu <email@example.com*t>
Date: Wed, 4 Mar 2009
Subject: Re: cupola copper roof
David & Tia,
I checked local copper fabricators and found
two within 100 miles but did not get a response for my inquiry. The
local Metal Supermarkets supplier would cut the metal only without
bending for a price little more than your quote. I will mail the
$273.38 to start the project. Let me know if you need anything else.
I measured the roof again at the edge or drip edge and it is 24”
on two opposite sides and 24 1/16” on two opposite sides. All the
ridge measurements were about 19 11/16”. The slope is about 43
degrees (on my sketch I stated 30 degrees). This cupola has not been
installed on the roof of a small backyard cabana type structure yet.
The cupola roof material is 3/8” plywood. I planned to use 30# felt
underlayment. About ¾” below center of the plywood peak is vertical
2 by 2” by 16” long wood structure for installing a weathervane or
finial. In the future can I install a finial through the copper
Andrea Steele <firstname.lastname@example.org*m>
Date: Fri, 17 Oct 2008
Subject: Re: Turret Cap
I would be happy to send you some pictures. I
will send them in the next few days. We love the turret cap!
Andrea Steele (Meridan,
From: Al Palmer <email@example.com*t>
Date: Mon, 22 Sep 2008
Subject: Re: Custom
copper sheet metal Leaf-catcher fabrication
Attached are 5 snapshots of our house, 4 of which show
your products. The installer finished the project just before
"Hannah" dumped a fair amount of rain on us. In the front, I have
temporary drain pipes to get the water away from the house. That
will be replaced with an underground drain after which some new
landscaping will be done.
I was not 100% pleased with the
contractor so I went back and corrected a couple of mistakes myself.
But all in all I am pleased with the results. I know I won't have
any mildew or moss problems like I used to have with my cedar roof
and white aluminum gutters that I just couldn't clean up.
very much appreciate your products and the info that is available on
your web site. If I were ever to move to your part of the country, I
would contract with you to install whatever my house needed in the
way of gutters and drains.
Al Palmer (Brinklow,
He had ordered a set of 6 copper
Leaf-catchers and 232' of our hinged leaf screens
|Card w/photos mailed to us 9/08
(Hicksville, New York)
From: Robert Holland <firstname.lastname@example.org*m>
Date: Fri, 15 Aug 2008
Subject: Re: Cap for a shed
What a nice email and BTW, I work with website
designers as an Oracle DBA and yours is a better than textbook
excellent. I really enjoyed my browsing experience. I teach Oracle
and I am currently studying web marketing and your website has it
all. I also wish you health, wealth and prosperity. Unfortunately,
the entire shed isn't worth $500.00 so I will pass on the 'beautiful
roof cap' but I think you have a really wonderful 'thing' going!
I know its been a long time, but we finally installed the chimney
cap. The weather has NOT been cooperating here at all this year. Lots of
rain. Anyway, your cap looks beautiful sitting atop our chimney.
Thanks again, Gary (Springfield, Illinois)
We finally got the cap installed. We decided against
venting it. We had the installer set the cap in place with
the venting blocks installed and everyone agreed it looked
hideous, and should sit flat on the roof. Given the steep
pitch of the roof, when you looked up at it all you could
see was the big gap under the cap. Here’s a picture of it:
As you can see from the picture, we didn’t wear gloves when
we handled it. We had the installer wipe it with denatured
alcohol (it was all we had on hand) but it didn’t help.
Would tarn-x have worked? It’s too late now. It will even
out eventually. You can also see that we used masking tape
to hold the hooks in place once the cap was set down and the
chains went slack, they were also zip tied to the rod at the
top. We also zip tied two small levels to the rod to make
the installers work easier. The masking tape was even used
to label the front so there was no question as to if it was
positioned as we wanted it.
It was quite a show that drew spectators from all
In all, we are very pleased with
the cap. It completes the house.
Tom Simon (Cary, North Carolina)
Thank you so much David. I will inform you of its arrival and be
most happy to send you the digital photos once it is installed. We
were so pleased at the pictures you sent that we are positive that
it will be even better when we see the "real thing". After not being successful finding a local manufacturer, I
thought this process would be much more difficult than it was with a
questionable outcome. Thank you for proving me completely wrong! The
duct cover you made looks even better than I had hoped for and you
made the entire process a pleasant one.
We received the beautiful duct cover yesterday (Thursday)
and it is installed today! It was a near-perfect fit with
only slight trimming required. My husband was amazed and so
thrilled with the work you did. I would love to recommend
you to others that are building in our area should the need
arise. You are one talented individual and we thank you.
Marie Fields (Cave Creek, Arizona)
From: "bentzd" <bentzd*avella.k12.pa.us>
Subject: RE: Your Project's Progress
Date: Thu, 3 Jan 2008
We rec’d our package yesterday and love the tops for our turrets! They are
beautiful! Thank you again. Whenever spring arrives and the building
progresses with our home, we’ll send you a picture.
May you and your family be blessed with a healthy and happy New Year!
Drew & Debbie Bentz (Avella, Pensylvania)
Date: Sat, 29 Dec 2007
Subject: Re: Last Chimney Cap Photos
Pics came through just fine and it looks
grand. The columns look Regal! Perfect! It came out
beautiful! Just hope they can get it up to
its final resting place. I will have your final check
sent out this morning Sat. 12/29/07. Thank you for everything.
I will take pictures as it is installed for your website. Any suggestions
(as you asked) for any problems that may arise.
Date: Mon, 21 Jan 2008
Well, its up! Was kinda hard with 2
men and no lift or crane but mission accomplished. Worst part was
trying to get that protective plastic off the roof. The cold made it
an hours job with 3 of us picking at it and using a small butane
torch to warm it.
roofer said to mention to you that it would have been easier to
attach the flue extension if your rivets on the flue were put on
inside facing out instead of the opposite way. The extension kept
getting caught up on the rivets as they attempted to lower the cap
down, but they did it and it looks real nice.
roofer who has been doing slate and copper all his life (learned
from his Dad who did it all his life) was impressed with your work.
he said "You got enough rivets to build a Battle ship!".. and he
liked your "bends".
I took plenty of pics and will be
sending shortly for your webpage if you like.
Thanks again Dave,
Joe & Mary T. McLaughlin (Staten Island, New
From: Gina Matury <email@example.com*m>
Date: Tue, 11 Dec 2007
Subject: Matury Project - Finally Photos!
We finally got the chimney up a few weeks ago and I am
finally getting around to sending you some photos. If there hadn't been an
ice storm here today that is keeping me at home I wouldn't have had time
I hope these photos are helpful. I will try to get
some better ones in the future. It really is beautiful and I appreciate your
work so much. Thanks again for all you've done.
Hope all is well with you and yours and that you have
a Merry Christmas, a happy holiday season and a great new year!
Gina Matury (Munster, Indiana)
Subject: Re: 703 Kilpatrick row
Date: Sun, 2 Dec 2007
I must say, the caps are quite delightful and the acorns added the needed
whimsy I was looking for. We plan on stripping the exterior of the house
next spring and she will become a repainted lady in the near future We are
hoping to restore her to a stately, whimsical, wonderful manse when all is
said and done. It is going to be a long haul but kudos to you and your staff
for reminding us that there are folks, though few and far in-between, who,
like you, are there to help accomplish such endeavors in the manner in which
you have. Thank you so much for your seemingly endless wealth of knowledge
and superb, over the top craftsmanship. You are so appreciated in an era
where getting anything of quality seems such a difficult task.
We have of course, already considered you for the
chimney caps and will probably be ready for that within the next 2 to 5
years. You can bet we will call you when we are ready.
Warmest regards to you and yours,
Karina (Bridgeport, Alabama)
Subject: photos of turret cap
Date: Mon, 20 Aug 2007
Because I could not get up high enough to mount the finial after the cap was
mounted, I mounted it onto the cap first, which worked out fine. Instead of
using electrical tape around the finial mounting bar, I wrapped it with
aluminum sheet metal (like aluminum flashing) which helped the finial fit
nice and tight in the cap, and will last longer.
Thank you for the prompt service and great quality of the
turret cap. It fit great! I will recommend you to anyone else.
Jonnathan Bartel (Fair Grove, Missouri)
|From: "Pat Marry" <firstname.lastname@example.org*m>
Date: Wed, 8 Aug 2007
David & Tia,
I received the copper cap for my gazebo on Tuesday. It’s a beautiful piece
of craftsmanship. Everyone here at work wanted to see it. They were all
impressed. I’ll definitely Email you a few pictures once my construction is
Patrick Marry (Lincolnshire, Illinois)
CEO Firefly Mobile Inc.
Date: Tue, 07 Aug 2007
I got the cap Tuesday. I have already installed it. I sent you pictures in
case you want to use it on your web site. You can call it the Rhoe roof. You
did a wonderful job as I expected. I could not be happier. It looks just
great. I will be sending you all my clients. Thanks again for such a great
job. Let me know if you got the pictures. Have a great day.
Dan Rhoe (Pleasent Hill, California)
|From: Jack Willard <email@example.com*m>
work is the best definition of the word "craftsmanship". The
dictionaries should include one of your pictures for illustration.
It's nice to see that you could reuse the More
House template, and actually referred to the drawing I made for you.
Not that you needed it. I'm sure that you DO see the shapes in
your dreams at nite!
Watching you makes me dream of doing such work
in our shop building as a rewarding retirement activity.
Copper is such an eye candy. My projects will certainly
include the creation of gingerbread wooden scrollwork pieces for the
It snowed here at the house (1,800 feet
elevation) a few days ago but it's all gone now. I got
pictures of the house in snow last winter before I got the new
exterior painting (50%) done. Just thinking about what it will
look like in snow with the new turret cap and finial is joyful.
Thanks again for the posted
I can see why you put our story right beneath your own. Some
of the other stories are rather lame. I really like the background
music. Wish it was set to repeat while your on the page
can hardly wait to open the crate and get my gloved hands on your
Love and white light to you,
I finally got my boom lift fixed yesterday morning and
installed the turret cap and finial in the afternoon.
Wow it looks incredible!
Here are those pictures I promised
you. I will take some more when I have better sunlight
on the house.
Jack Willard (Grass
Subject: RE: Cricket installed pictures
Date: Sat, 4 Aug 2007
The cricket flashing fit perfectly! Here are three pictures for you. The
first one has my finger blocking the left side a little by accident, but it
actually made the picture come out better. The sun glare off the flashing
washed out the other close-up ones. The hardest part was cutting out the
three layers of shingles to set the cricket in tight to the roof. The
flashing fit so nice that I did not use the two extra pieces at the ridge
ends. There was no need to. I just sealed the edges against the chimney box
with a little caulk. I will now pre-paint and reinstall the trim boards and
be done with it.
White light to you,
Jack Willard (Grass Valley, California)
Date: Mon, 6 Aug 2007
I re-installed the pre-painted trim boards yesterday morning. All done now.
I took Lynn up in the lift on Friday to show her the installed cricket and
copper flashing. All she could say was ooooo.... that looks nice! It's a
pity that no one will see it from the ground. Only we know what incredible
work we do.
Lynn made a good suggestion awhile back. At some point I should go up in
the boom lift with my little electric vibrating engraver tool and engrave
our names and the date installed, so that future homeowners will know who to
thank for such beautiful work that will last pretty much forever.
Actually, I am really surprised that you are not signing your work. I sure
would. You should look into having a hammer stamp made, or a load of little
nameplates that you could rivet on somewhere. Your work is certainly art in
my mind. And artists always sign their work. It would also be a professional
Thanks again. I could not have made that flashing myself.
I thought you would appreciate pictures of
your masterpiece. Dorothy and I appreciate your workmanship and above all the care you exhibited in keeping us informed, sharing
pictures of its creation and making certain the specifications were
We think the cap adds considerable value and
appeal to our a home we value greatly. As you can see from the
pictures, the cap is weathering nicely. Since it's installation in
April, it has already endured several Atlantic storms and
Thank you very much!
John & Dorothy Berrigan (Stone Harbor, New Jersey)
Thank you for your hard work! The cap is installed and looks
better than I
The Hoag's (Redding, California)
Yes, indeed, I received the parts. Thanks so much. They
Dan (Alexandria, Virginia)
Sent: Thursday, May 31, 2007
To: Crane, Daniel
I wanted to double check with you that you received your parts in
The finial is awesome. Totally exceeds my expectations. Beautiful work.
David (Portland, Oregon)
Good morning David:
Finally got round to fixing the turret properly. That Gorilla glue
is good!!!!!!!!!! Here are the pics I promised. Maybe there is a
good one of the gazebo in its final painted glory that you can
substitute for the one you have.
Thanks, It looks GREAT
Chris (Crozier, Virginia)
From: "S Smith" <firstname.lastname@example.org*t>
Subject: Emailing: IMG_0693, IMG_0694
Date: Fri, 27 Apr 2007
The cap worked out great, looks great. Thanks
for the excellent work and easy install. Here's a couple of
Steve (Walnut Creek,
Our company is a supplier of sheet
metal for the construction industry. We are based out of California
and have been in the Northwest since 1972.
We originally manufactured and sold
concrete forming accessories as "Rap-I-Form", later to become Award
Our company has always been involved
to some degree in the pre-fabricated-to length gutter supply
business in Northern California. It has only been recently that we
as a whole began to look at the STEEL "gutter-coil" business.
We know nothing about Aluminum, and
have never had any education about its use in the gutter line.
Why am I telling you this? The
president of Award Metals, Brent Taylor ( a Yale graduate) has let
every division manager know about your website. He has let us all
know that the best information on Aluminum vs steel can be found on
"this guy's website" Damn if he isn't right. WOW
I will be reviewing all of the
information on your website with my sales crew, so that they can
talk intelligently in the market about guttercoil. Many,
Can't wait to send you the pictures!!! What an ending - literally
the icing on top of the cake!! Thank you doesn't come close to the
expression of gratitude I have for your talent and artistry. I'm
sending you some pics of my family and home. SWEET!!!!!!!!!!
Thank you again,
Brenda (Chester, New Jersey)
David - I
will certainly send you some photos, after install. It has
been a pleasure to work with you - thanks for all the good
communication and support. I trust the install should go well and we
can contact you if any questions....
They are finally installed and
look great. Their were a few small "bumps in the road" during
install, but the GC resolved them quickly. I will get a few photos
and send to you, as we just finished some of the stone and trim
work, so all is done.
(Setauket, New Jersey)
Thanks for the quick quote. Even with the shipping, you came
in at $700 lower then our local metal worker. I’m sure with your
attention to detail, your work would be much nicer then theirs.
I will run this by my boss and get back to you ASAP. I go to
Portland a few times a year to visit friends,
could probably just pick them up there and save even more money.
Matt (Brookings, Oregon)
Yes! We got the cap installed today!!! It
looks fantastic – everyone is raving about the work you did. One of the guys
on site doing a custom ceiling in my family room said it was the finest
copper fabrication he had ever seen in his life, and he is a seasoned
craftsman. Attached are the installation pics. We ended up using a
lift truck as a crane. The whole thing went very smoothly! It was very
exciting. I cannot tell you how happy we are with the end results of
all of this. You are truly to be commended! Thank you for a wonderful
piece of architectural art.
Thank you for all detailed information.
I am planning to send you pictures of the installation and final result
when my house is complete.
I can tell you that the market here
in Texas would be a gold mine for you. Since I have found your web site
and roof caps I have looked for quality roof caps on many homes in the
area and to date have not found one that compares to yours. Only
very cheap and poor quality type final roof caps.
I moved to Texas from California
last summer for the fabulous school systems here (compared to
California). It has been an adjustment for my entire family but well
worth it. The homes they build here are like no other place I seen,
Breathtaking to say the least. So for your business - copper - worth
your time to market your web site here.
If I can help let me know.
Looking forward to getting my roof
caps...thanks very much.
Yes, they just have the one 3.5" size
at $7. each in cast bronze. I just mounted my new turret cap with
8 of them and they look very nice, perhaps just a touch small at such a
distance, but classy as all get out. One fleur for every other
side of this 16 sided cap was perfect. I do not have the photos with me
and am on the road in OK for the week. Still, the combo of the cap
and fleurs looks really great - my wife loves it. The gilded Gabriel
also arrived, so all I have to do is mount the tellurium stones and I
will get the photos to you. The cap is just right in that it does not
draw TOO much attention to itself and is, therefore, a proper foundation
to the gilded angel weathervane which will ride on top.
Can't wait to get photos of that to you! Should be pretty wowsers
for your website. I will send mostly 1.1 meg pics so you can
enlarge and crop as you like.
All the best and thanks for the
great deal -- even the packing was like I've never seen for quality.
Wish all things were done this way! The world would be a better
Hi My name is Daniel Bassett and I live in Conn.
I was surfing the net for a source of 4'x10' copper sheets. when I
came across your website. I just wanted to tell you that as a vocational
schooled for 4 years and then local union #40 of the sheet metal workers
international union schooled for another 4 years and then these past 17
years in Copper roofing that I am indeed impressed with your website and
the craftsmanship of your products. (at the time I am writing this I had
only gone through your chimney caps section, but I will go through the
whole site) I am going to put your site as one of my favorites and I
will steer people to your site when I can't do the work myself. You are
the only site that I feel that I can do this with. I'm sure your
shop is much more than my operation which consists of me in my shed with
a workbench for the type of work that you are performing. I usually just
do copper roofs and windows, not to many chimney caps but a few. I am a
lone worker that picks up these jobs when I'm laid off from my various
union shops here in Conn.
This is turning into more than I had planned, I just wanted to tell
you that I thought your work was superb and I will pass on your web
address to any clients I feel I can't accommodate (this may not be many
but there are times when I'm working for an employer that I can't spare
the time to do some of the customers needs. Keeping in mind that I am a
one man operation).
I am wondering though how
you got your sheet metal skills. Are you or were you in a local union?
This is my guess. Because most times when I see a quality piece of sheet
metal such as yours; the persons responsible are or were trained by the
Sheet Metal Workers International Union.
Any ways, good work and keep it up. Its inspiring to the rest of us
That is very
nice of you to say and I do appreciate you taking the time to write us. We have
put a lot into our web site over the years, as you can see. It has literally
taken me thousands of hours. It is a cheap way to advertise and reaches a better
clientele, but it does take a rather large personal investment. Most other small
companies farm out their web work, but they end up getting too frustrated trying
to get the webmaster to do as they want and they loose steam and the web site
never gets fully developed.
I appreciate the
referrals. If you contact me with an e-mail stating how a certain person is
going to contact us for some custom work, I will send you a referral fee if I
happen to make the sale.
It is funny that you
have thought this way about my training history. I talk about my past on a
couple web pages:
I was never trained
in this at all. At only 18 years old I was became an auto mechanic without any
training as well, and soon had the 3 local Honda dealerships sending clients to
me. I was all self taught. Some people just have the gift for designing projects
and thinking outside the box, where others cannot even follow written
instructions. I love being creative and to solve problems.
Like you, I am only
one person, and could never hope to service all the people out there who has
need for this type of work, so instead of being selfish with my experience, I
freely share this with the world and future generations of fabricators. I can
only hope they put the care into what they do, like I have. Too many people out
there just don't give a shit.
I will drop a check for $300
in the mail tomorrow and confirm sent. You were very patient and
Thanks for the holiday greetings. I promised you some pictures and
here are some. I am very happy with the fascia and scuppers that
you made for me. Here are some pics showing the installation etc.
I have had a lot of good compliments on the fascia system that you
built. It really looks nice and it was very easy to install (with
3 people that is). I was amazed at the crates you put together for
shipping. Those were a piece of work!
Take care and happy holidays.
We are so happy with the gutters
you installed on our home several years ago. Your work is outstanding
and you are very precise in your operation. If any of my friends or
relatives need any gutter work I most certainly will recommend you.
Thank you for all your efforts in my behalf.
past weekend I finally finished installing the leaf screens I
purchased from you. They are definitely the best ones I've
seen. Besides their nice appearance I really liked how I
could shape them to fit the unusual spots. We have 45
degree inside and outside corners on some of our gutters, plus
90 degree. I was able to cut the screens for a nice "no
gap" joint in the corners and mold them to fit snugly at the hip
areas of the roof. I'm hoping these hold up to the snow
and ice this winter. If they do then in the spring I plan
on buying more to do my parents house.
Thanks for providing such a
Rochester NY (south shore of Lake Ontario)
Date: Fri, 30 Sep 2005
I'll look over the web instructions, yes you included a bunch of
rivets and cleats so that should work out GREAT. I have a
chop saw with carbide blade so that will work out great.
I'll review the instructions on the web before I start.
I'm still so happy with my leaf screens, they are performing
great. I'll let you know how I make out on the leaf
catchers. Not sure where it is on the Honey-Do list, so
don't know when I'll get to it.
by the way you run a very nice business. I'm glad I
|From: "George C."
Subject: Thank you...
Date: Mon, 19 Sep 2005
Dear Mr. Rich,
You know something? I'm on
the internet trying to find info on how to apply stucco on
an old basement wall and how to replace two of the
old basement widows but along the way, I found your web
site. So I just had to tell you that your work is admirable!
I thank you for providing the Chimney & Flashing Photo Page.
It is very informative and the photos
clearly illustrate what flashing entails. I am a great
admirer of skilled workers like yourself who take great
pride it their work and willing to share your knowledge with
others. I have yet to show your website to my lady who needs
her chimney flashed but has no idea why or how its done
Anyway, thanks again for
your web site
Sincerely, George Carenzo
From: "C. A." <email@example.com*m>
Date: Sat, 10 Sep 2005
my name is Christopher and I work as a carpenter/contractor in Winnipeg,
Manitoba. I have really enjoyed your website and I think that you
do beautiful work. Not wanting to waste your time with
compliments (but I can if you want ) I was wondering if you could tell
me how I should/could mite inside and outside corners for K style 5 inch
eavestrough. I have extensive experience with fabricating aluminum
shapes from flat stock to finished shape to applying (specifically
window cladding and soffit/ fascia) but alas, I have never observed
anyone in the process of making a seamless miter on aluminum eavestrough.
You seem to be a very approachable person and this is the main reason
why I am asking you and judging from your work I would be wise to take
your advice. A family friend has asked me to redo their
eavestrough and I do not want to look like a hack.
for this inquiry. Yes, we should be able to help you. I am not familiar
with the term 'eavestrough'. Is that the term you are using for the K-5
gutter? I am sorry I was not successful in making our web site easier
and more logical for you to navigate. We would love to hear you ideas on
how to make it better. You can see a detailed step-by-step process of
making that sort of corner on our web site on the Kistler pages:
. If you feel that you need more information you can read over our
Gutter Contractors Schooling at:
Date: 11 September 2005
Thank you very much for your reply. I did not see that link on
your site to those pages. Eavestrough is actually the 'Canadian'
term for gutter. So if you are ever a spy for the U.S. government
in Canada. Don't say gutter because you will give yourself away LOL.
What can I say except you saved my butt and your business ethos
and craftsmanship should be emulated by everyone. Old fashioned
values and old, old fashioned craftsmanship.
Subject: RE: Gutter Replacement
Date: Sat, 27 Aug 2005
Thank you so much for the information.
I really appreciate the time, effort and quality you put into your work,
which is why we could only go with you for this job. Please don't cut
more than 1/2 inch from rafter tails if needed; using any existing slope
is preferable in all cases. Of course the gutters need to slope so
placing the porch downspouts on the columns is fine if necessary.
For any less than ideal downspout placement, we will dig out the
yards and pipe the runoff to the front yard. I'd like to keep
horizontal/sloping downspouts off the sides of the house if possible,
too. This is just the first of many projects on this house and as
you quote, "Conform, go crazy or become an artist." sounds like an
appropriate theme! I'm going to try to strike a balance between
Take good care and thank you again for the extra time,
Date: 31 August 2005
First, thank you so much. The check is going
out tomorrow. We're the kind of people who get excited
about things like gutters (and rafter tails) and we've walked
around the house a couple of times to check them out and admire
them. The best part is knowing that the job has been done
well. That just doesn't happen often at all. Very,
very few professionals can provide that peace of mind. We
will be sending your contact info to our friends.
Thank you for the pictures, that is way above and beyond.
Not minding your business is just fine with me! I'll be
calling the chimney guys for sure. I would love the rest
of the pictures you have, thanks. Is this even counter
flashing? It doesn't look like anything goes into the
mortar. I asked for counter flashing but...? Also,
the piece you removed was up there on purpose, which is worse
than its having been forgotten.
Take good care,
Kristin and Stuart
Here's another quote/saying: You never really own an old
house, you belong to it.
Date: 1 September 2005
forwarded your first email to my dad and this was his
reply. I thought he had good questions. We
would want you to do the flashing, but not if it has to
be torn up again with the new roof (in a few years).
And then when we do get a new roof, I'd like to hire you
to observe the roofers to make sure they do it right if
you would do that sort of work.
[Her Father] That is so sad, Folks like that shouldn’t
be allowed to work on anything. Don’t they have
licensing laws up there? I hope you are going to let the
copper guys do it. I liked their presentation anyone who
would go that much trouble would probably go to the same
amount of trouble to do the job. Just have them take
pictures of the new work. Ask them if when the roof is
replaced how will the new shingles match up with the
copper they put in? Will it have to be done again? How
does that work?
[Kristin Bassett] They put that scrap piece
up there on purpose to further divert water. At least they
said the put some extra up there for that purpose. By this
I mean that if you can just pluck it off the roof as if it were
a forgotten scrap then it means their work is literally garbage.
Anyway, no big hurry on this but we'll be calling you for more
work in the future. Have a great weekend and thanks again.
Kristin and Stuart.
Tom Bromann <firstname.lastname@example.org*m>
Subject: Thanks for everything
Date: Wed, 24 Aug 2005
David and Tia,
received by gazebo cap yesterday and already have it installed.
It really classes up the look of the roof. Thanks very
much for your quality workmanship and constant communication
during the manufacturing process.
Good evening David and Tia
I want you to know, clearly, David, that I have more than
faith in your business flow....I have watched carefully how you
work, how you sit in it, how you treat your materials and tools, the
reverence within which you move, into your work. The energy that
you, and Tia have added to it all is welcome and wonderful. Party
on~ This means more to me than I can say, embarking on the kind of
project this has been for us, and will continue, to be.....I
appreciate you~smile~ thank you.
all is well, bright and busy
The roof looks fantastic! Just got home and
went out and stared....now I am going to bed...lol...
Looking forward to seeing you tomorrow...
Robert L Alspaw <email@example.com*t>
Date: Mon, 25 Apr 2005
How are you guy's? Yes you
can have pictures of the scupper work we did with your product. It
turned out beautiful and the customers really love it. They are a little
freaked though; they say everybody in the neighborhood keeps walking by
staring at their house. I still need to take those pictures. You have
motivated me to do it soon. Well got to go. Talk to you soon.
Robert - Advanced Gutter Systems, Sacramento,
David and Tia:
We received the cap in
great condition and it has been installed on our turret.
It looks absolutely beautiful. I have to tell you how the
roofing company raved about the quality gauged material used and
the fine craftsmanship practiced to make such a beautiful piece.
They suspected I paid 3 times the amount I did to get this done.
Thank you very much for
your piece of artwork. I will send you a picture of the final
installed product in a couple of days.
Mike Wilder, Arlington Heights, Illinois
David and Tia
The roof caps have arrived and yesterday
the weather broke enough for the roofing people to install them.
They look great. They are bright and shiny now but I know
soon they will have the weathered look.
Thanks for a great job.
Jean Russo, Rhode Island, New York
"Bill and Nancy Rank"
Date: 5 Aug 2004
Hi David and Tia,
Thanks for the reply. There is
certainly no need to rush and take up your weekends. I would be much
happier knowing that both of you were able to have some "relaxing" time
rather than jammed up working around the clock on this cap. It is
quite evident that you take extreme pride in your work and I don't want
to turn this project into a chore for you. So, enjoy your weekends
and I will mail a check for $600 off to you so that I can be put onto
Thanks again. I'm not used to such
prompt responses - especially with such a concern for detail. We've been
dealing with a lot of suppliers for kitchen cabinets, plumbing fixtures,
etc... We usually have to chase them down for answers after waiting long
past their promised response date. Thanks for a refreshing
Have a great weekend,
Bill Rank, Orlando, Florida
Date: Thu, 23 Sep 2004
Hi David and Tia,
Sorry for the delay in emailing you,
but we received the cap on Monday. I cut only one side open to look at
it and it looks terrific - that's an understatement! I don't want to
take it out of the crate yet because I've had some problems in
contacting my builder and I don't want it unprotected until it is ready
to be installed.
Wow, you did a great job. I can't wait to see it
on my home. The care and pride in your work is very evident - not only
in the product but in an equally impressive packing job. The DHL man had
it laying on its side in his truck. I was a bit concerned about this
until I cut open one side and saw that an eggshell would have been 100%
protected in that crate.
Thanks for your hard work and attention
I'll be emailing pictures as soon as it is installed.
Nancy and Bill Rank,
Date: Fri, 18 Jun 2004
Hi Mr. Rich,
Thank you very much for taking so
much time to respond to my email. I can't believe that you wrote such a
comprehensive reply. I'm sorry that I've been so slow to get back to
you. I appreciate your expert advice on what to do about my drain issue.
I've already yanked the strainer out and will definitely put in a
Leaf-catcher in that and other problem downspouts (I need three -- can I
Date: Mon, 9 Aug 2004
Well, the copper
funnel, downspout, and Leaf-catcher are up. I took ten times longer to
do it than you would've, but at least I did it one-tenth as well as you
would've. Fortunately, with the instructions in your emails and at your
website, it was hard for me to mess up, though I tried my best. As you
knew, the hardest part was installing the funnel, but eventually I got
it in (with a flange as you suggested) and caulked everything -- twice.
The copper looked beautiful, but we still went ahead and painted it
white to match the other gutters and downspouts. I'm not really done
because I first have to do some re-grading of the ground and then
install the underground drainpipe -- which probably won't get done until
late next month. (I'll email you a photo when it's totally done.) But I
feel like the most important part is done -- thanks to you. Now, I'm
just waiting for a deluge so I can test the system. I have no doubt that
the funnel will make a huge difference -- the opening at the bottom of
the built-in gutter is now 24 square inches instead of the mere 4 square
inches it used to be. Thank you so much for all you've done. I truly
appreciate everything: your brilliant plan, numerous emails, patience
with my ignorance, meticulous instructions, turnkey package, product
quality, responsiveness, and kindness. Across over 3000 miles you solved
my problem and did so by guiding a total novice -- me. You're the
Alan Rachlin, Great Falls, Virginia
"Doug Szakacsy" <firstname.lastname@example.org*m>
Subject: Re: Summer Project
Date: 4 July 2004
We got the picture, it looks great!
Hannah and I will see you tomorrow. Been very busy with other house
repairs, hope you didn't need any further assistance before we come. See
you soon and thanks, Doug
Date: 12 July 2004
Thanks for the pics!
We enjoyed meeting you folks and appreciated your dinner company. We
love the copper. It will probably still be a while before I put it up.
It's the icing on the cake and the cake's still in the oven.
Seems as though the shake roof was
nailed directly into what one roofer called a "false-roof"? He said
he'll need to put down some plywood after stripping off the old shingles
and felt? This is why my estimate for the moderate comp roof was double
what was originally estimated by our house inspector (a former roofer).
Let me know if you need a little postage
compensation when it comes time to send out the second grille.
Date: 26 July 2004
I really appreciate your thoroughness/attention to
detail and customer service. You guys are the best!
Doug Szakacsy, Oxnard, California
Subject: Thank you.
Date: 19 Jun 2004
I live in Manistee, Michigan and have
been slowly replacing our roof. Our home was build within a year or two
of 1890. When stripping the shingles I found three layers of asphalt and
one of cedar shake. Although I have spent two summers working with
roofing crews. I am no expert. I would like to due right by the original
builders and return the roof to the original condition. The flashing has
been an issue until I found your website. I found the original chimney
flashing and can see how I should replace it. I just was not sure if
re-flashing in the same original method is still the best way?
Thank you for confirming my thoughts in re-flashing
Jim Wilson, Manistee, Minnesota
"Paul A Hubanks" <email@example.com*m>
Subject: RE: Custom Chimney Cap
Date: 28 April 2004
Thanks, for helping me out with this project!
Date: 29 April 2004
Looks great! This is a big
improvement over my current too small (and flat) lid that doesn't
completely cover my chimney hole. I doubt very many metal workers could
have pulled off this difficult design. Nice Job!
Thanks again for all your help.
Date: 4 May 2004
Just wanted to let you know that I
got the caps late last week and just installed the smaller one on my
chimney today. It fit perfectly!!! Thanks for doing such a fantastic
I am keeping the bigger one as a spare. This was a
tough project and you executed it beautifully.
Paul Hubanks, Bowie, Maryland
"Tom and Ram Giberson" <firstname.lastname@example.org*t>
Subject: RE: Turret Roof Cap Custom
Work for Tom and Ram Giberson
Date: 19 Apr 2004
I am stunned! The cap is looking better than
my wife and I could have imagined. Our renovation project has taken over
one year of unrelenting work to this date and still has a ways to go
before the completion of this first phase of our overall renovation
plan. I am a physician and have the privilege of working with dedicated,
gifted people in my day to day activities. During this renovation I have
been extremely impressed with the talent, skill level, creativity, and
integrity of those who have been part of this project. The renovation
was intended to turn a house into something that was our home. What we
have found is that our home is not just rooms and projects, but stories
of the people who worked to transform a concept into reality. It has not
always been “fun”, as we have been living in our home throughout, but it
has been a pleasure to interact with you and with so many others who are
unique and talented artisans. For that, as well as the beautiful cap, we
Tom and Ram Giberson,
Date: 8 June2004
We finally got the roof cap and
weathervane up. To say that it is spectacular would be a little
understated. I have asked our contractor to take some digital pictures
and send them to you. We have seen your work on the cap on your web
page. That is so cool! Thanks for everything.
Tom and Ram
Giberson, Athens, Georgia
From: "Larry Hodge"
Subject: RE: Turret Roof Cap
Custom Work for Tom and Ram Giberson
Date: 16 Apr 2004
The work looks great. We cut the check
yesterday with our check run and it is being mailed today. If you do not
receive it by Tues. let me know.
Larry Hodge CR
Larry Hodge Construction Inc.
"Jim&Connie Huffmon" <email@example.com*m>
Subject: Copper cap
Date: 24 Feb 2004
Enclosed are a couple of pictures of the
copper cap that you fabricated for me. I thought you might like to see
it installed. It fit very well and installed simply. I was very pleased
with the quality of the cap and construction. All of our dealings to
order and build the cap went well. I would recommend you to all.
Jim Huffmon, California
From: "Richard Atiyeh"
Date: Thu, 20 Nov 2003
I want to thank you for coming
out last night and unplugging our gutters. We are sorry that it was such
a miserable night and how uncomfortable you must have been doing the
work. We couldn't sleep for 2 nights because of the constant dripping
noise. I hope the problem has been taken care of. You take good care of
your customers and we appreciate it.
Richard Atiyeh, Portland, Oregon
From: "Sherry Block"
Subject: Re: Gutter screen
Date: 16 Nov 2003
Thanks for your help I appreciate it,
Erik Block, Hadlyme, Connecticut
From: "David M. Siegler" <david@Siegler.c*m>
Subject: Gazebo Cap Arrived
Date: 21 Oct 2003
The cap arrived yesterday. Looks great and
like it will last forever. Thanks for including the copper nails, they
were on my list to buy. I will put it up top tomorrow so I'll know about
the fit then.
David Siegler, Mid Valley, California
From: "Gagnon, Neal" <Neal.Gagnon@bellsouth.c*m>
Subject: RE: Gutter Parts Delivery for
Date: 17 Oct 2003
The units are beautiful, and well built. Not installed
yet...hopefully this weekend.
Take care, Neal Gagnon, Raleigh, North
"Nell & Sean" <firstname.lastname@example.org*m>
Subject: Copper Gazebo Cap Installed
Date: 30 Sep 2003
This morning I attached the top. I am
very pleased with the quality of workmanship. It fits perfectly! The
corner braces just clear the corners of my octagon walls and are visible
from below. I really struggled trying to install the last side of metal
roofing and trim...ouch! My legs are cramped. Anyway, you know roofs
you and Tia..
Sean, Eastern Washington
PS...I have enjoyed working with you and hope we can
do more business in the future. I also want to say that your personal
information on your website is really, well, quite extensive to say the
least. Not many people would be brave enough to share that with the
public. Kudos to you!
"Todd Huegli" <email@example.com*t>
Subject: RE: The Copper Gazebo Cap That
Date: 30 June 2003
We received the copper cap. It looks great
on the gazebo. Thanks again. I believe you spoke to my carpenter when he
told you we'd send pictures. I have some, but not in digital format. If
you'd like me to send some of them, please forward your address again.
I do have one question. Why do you change the pitch
slightly from what is given. Does this help ensure the lip stays tighter
against the shakes?
Thanks for your quality workmanship.
Archadeck of Des Moines, Iowa
Date: 2 Jul 2003
I did get the original e-mail and the pictures and
instructions were very helpful. I hope we can do business again in the
future. It's nice to work with suppliers like yourself who work hard at
quality and customer service. Keep up the good work.
I didn't see much info on gazebo caps on your web
site-we have about 80 offices around the country and thought you may
want me to forward some info about the services you provide. I could
just post your web site to the other offices, but it focused mainly on
gutters. Let me know.
Archadeck of Des Moines, Iowa
Date: 2 Jul 2003
I just posted your web link on the
Archadeck bulletin board. I hope you get some business. As a national
company, we do a lot of gazebos each year.
"Jeffrey Baker" <firstname.lastname@example.org*t>
Subject: Re: Gazebo Work Bid
Date: 22 Apr 2003
BTW... Gail loves it :)
Jeff & Gail Baker, Glen Allen, Virginia
From: "James" <email@example.com*z>
Subject: Re: Gutter Work
Date: 28 Mar 2003
David - Just wanted to let you know that I am very
please with how the gutters turned out. They look fantastic! THANK YOU!
THANK YOU! THANK YOU!
James, Portland, Oregon
"Dale Yocum" <firstname.lastname@example.org*m>
Subject: Copper Gutter Work
Date: 18 Mar 2003
I’m glad to see on your web site that
you’ve been keeping busy! It’s nice to see that your attention to
quality is paying off in more business. So far our copper gutters you
installed last summer have been working great.
Thanks for your help,
4343 SW Fairview , Portland, Oregon
Date: 26 Mar 2003
Thanks for all your efforts and going beyond the call
of duty. I didn't really expect you to do that for free...what a nice
gesture on your part!
From: "Bob Morgan" <Bob@6string.us>
Subject: Your Gutter Work
Date: 13 Jan 2003
Susan and I appreciate the professional job
you did on our gutters. If you wish to use us as a reference, please
feel free to do so.
Bob Morgan, Portland, Oregon