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Read reviews of Dmr GuttersBelow are copies of the compliments through e-mailed we have received from our clients in the last few years, starting from the most recent:

Copper by Design
(for protection of their privacy their e-mail address was slightly altered so web-bots cannot harvest their contact info)
From: J Burles <jim.burles@gmail.c*m>
Subject: Re: Custom copper work
Date: Thu, 23 Mar 2017


David,
Thanks for the great work and we got it all finished today (attached a couple of quick pics) and it came together perfect, so again we really appreciate it!

Jim and Sherry
From: R <rbcziczo@yahoo.c*m>
Subject: WooooHoooooo!!!!!
Date: Mon, 20 Feb 2017


Our chimney caps are so absolutely gorgeous. They looked amazing in the pictures, but look even better in person.

Our mason isn't back yet, but we can't wait to get them up. We'll send pictures.

Thank you again to your and your brilliant artists and fabricators. Your patience and guidance during this process was invaluable.

Have a great day!!
- Roberta
From: "Jim Hempleman" <jim_hempleman@premierintl.c*m>
Subject: Cupola Roof
Date: Mon, 6 Feb 2017


Hi David,
I’m told that the box arrived today and the crate looks to be in good condition. My best guess is we will not be back at the lake house until mid to late April so unboxing will need to wait until then. We can’t wait to see it. It has been a sincere pleasure working with you. You are very, very thorough (a trait I might also wear on occasion…J). Thanks for everything…

Best!
Jim
From: Robert E Coles <recoles007@gmail.c*m>
Date: Sat, 31 Dec 2016
Subject: Fire pit heat reflector pictures


It looks great! Arrived in good condition. The tube at the bottom near the gravel does get up above 500 degrees when measured with IR thermometer but there doesn't seem to be a problem. I imagine if the solder there drains away the sleeve will still hold things fine. Very happy with it . Thanks for you excellent work!

I
will get more pictures of the next few weeks. It is extremely stable as installed. The Finned pipe base unit is fully buried in heavy gravel. The way my fire pit is designed it is a cylinder that goes down about 3 feet and is filled with gravel so that I could either have a wood fire or a gas fire which is what we have created.

The gravel is tightly packed and because gravel is fairly heavy it has made it very stable. The wire mash you supplied actually hooks over the burner for the gas which lends it even more stability.

Sincerely,
Robert E. Coles MD
From: David Hallett <davidhallett6@gmail.c*m>
Date: Sun, 1 Jan 2017
Subject: Best wishes from Napa


Good morning David
Sending you and all at Copper by Design my best wishes for a happy, healthy and prosperous 2017. The chimney cap you made for me has been tested by several winter storms with heavy horizontal rain from 40-50 mph winds. It is also developing a very nice weathered patina. I absolutely made the right choice.

Best regards
David Hallett
From: Chris Monz <cmonz@comcast.n*t>
Subject: Completed project
Date: Thu, 17 Nov 2016

David-
Attached are a few pictures of the completed project- my son (age 12) and I had a fun time installing the cap (we are rock climbers so know how to be safe with heights). We are very happy with your service and excellent craftsmanship- the cap fits great. It's looks awesome on the house.

Best regards,
Chris
From: damv@aol.c*m
Subject: I finally got the mantel installed this week
Date: Thu, 20 Oct 2016


Hi David,
I hope that everything is going well up in Oregon. After six months, my finish carpenter finally made it over here this week to install the mantel. I have attached a couple of photos.
My carpenter ended up using two pieces of L shaped heavy gauge steel to mount the mantel. He drilled two holes in the lower part of each L and bolted those to the studs on the sides. The upper part of the L acted as a sort of ledge for the mantel. He cut two grooves in the copper on the back of the mantel, and we just slid the mantel into place. It is not going anywhere.

My wife likes it, and it seems to deflect the fireplace heat as we had hoped which will protect the TV. I might move the television up an inch or two for better spacing, but we will see over the next couple of weeks.

Thanks for making the mantel. It is a nice looking piece.

Damian
From: Mark Person <msperson80@aol.c*m>
Subject: Pictures of the copper cap you made
Date: Fri, 14 Oct 2016


Hello David,
Been meaning to send these pictures for a while but life kept getting in the way. Anyway, I have to say I am COMPLETELY satisfied with your work. I have attached 3 pictures. The first is a comparison of the mockup I made and then sent you dimensions from......looks good to me. The other 2 are the cap on top of the gazebo. Fits great and looks good. I plan to let it weather naturally. Very happy with your work and with the entire business process. You are an artisan and a professional.

Best regards,
Mark Person
Clarkston, MI
From: From: Steve Garvin <steve.garvin@outlook.c*m>
Subject: Re: Copper mantleCopper fire-pit cover
Date: Mon, 10 Oct
2016


David,
We love our mantle. I will be glad to send you some pictures. David was great to work with and we have received several compliments on the mantle. There was a small mark from shipping but I actually had forgotten about it until David mentioned it. I will set a reminder on my phone to send you some pictures later tonight. We are going to the state fair after work, but I'll get you something when we get home. I'll send some photos showing the mantle close up and some showing it in the room. Is there anything else you would like to see? Thanks! Steve
Copper fire-pit coverFrom: Donna Daniels <dsdwstpnt@aol.c*m>
Subject: Re: Daniels Firepit Cover Delivered
Date: Fri, 5 Aug 2016


Good Afternoon David,
Thank you very much for the fire pit cover and stand. We received in today and have set it out already.

The packaging and delivery could not have been better. Attached is a picture. We will send a few when we are using it as well. Today it is a bit rainy.

Thanks so much.

It has been a pleasure to work with you.
Greg and Donna Daniels
From: bryan pike <michaelpike2001@yahoo.c*m>
Subject: Re: Gazebo top
Date: Wed, 15 Jun 2016


Received the top in good condition. Got it installed by following the instructions, everything went well. The top looks great and I am completely satisfied.

Thanks for all the thorough correspondence throughout the process.

Regards,
BP
Copper fire-pit coverFrom: "Kittell, Patricia" <Patricia.Kittell@cshs.o*g>
Subject: RE: Fire pit cover order
Date: Mon, 6 Jun 2016


Hi David
THANK you for the beautiful fire pit cover! It took me a while to get it uncrated, but now it’s on and looks GREAT! Here are some pics for you. It was wonderful to work with you and your team.
Thanks for everything!
Patricia
From: Douglas Bunting <doug_bunting@yahoo.c*m>
Date: Tue, 26 Apr 2016
Subject: Re: 2 crates going to 20124


David,
Chimney caps arrived and I've uncrated them. Everything is perfect. Absolutely beautiful craftsmanship, and the crating was quite impressive as well. All of the internal measurements are perfect, exactly what I needed. It may be several months before I get to installing them, but I am certain it will be completed without a hitch.

Thanks very much!
Doug
From: Elaine <SejPower@msn.c*m>
Subject: Re: Roof Cap Progress for Vacaville, California
Date: Fri, 19 Feb 2016


Hi David,
I'm sorry it's taken me so long to get back to you and let you know that the boxes containing the roof caps were finally opened and the contents inspected. They are beautiful and the workmanship is superb! They look just like the pictures. As soon as the weather improves here in northern California, we will call our roofer and have him install them on the turrets. We will send you pics of the installation. Thank you again for everything! Elaine
From: Mark Church <mchurch@mt-systems.c*m>
custom copper fire-pit cover w/vent coverSubject: Re: Fire Pit Rain Cap
Date: Fri, 19 Feb 2016


David,
Thank You for reaching out. The rain cap is working great and I will certainly get you pictures. Here are my comments:
1. If I had to do over I probably make it smaller by at least 6".
2. The weight is significant, but I do manage it alone by rolling it like a wheel. That technique actually makes it pretty easy.
3. When I first put it out there I was almost embarrassed, because it seemed sooo big and sooo bright, but that quickly waned as my landscape architect and others were so impressed by it's beauty. His exact words were it is a work of Art. Now I can't imagine looking out there without it being there.
4. It is weathering great.
5. No problems with it blowing off yet, but I do have a plan if it does.
6. I ended up NOT putting any handles on it. Because of how I maneuver this cover the handles aren't necessary.

I'll get you some pictures now with snow and in late spring when everything is green. I also want to get you pictures of the copper roof flashing, gutters, and fascia metal you did for us.

I'm thinking about my next project: a chimney cap to make for us.

Chow!
Mark
From: Vicky Lee <vicster_chin@yahoo.c*m>
Date: Tue, 12 Jan 2016
Subject: Wow!


David, pls see attached pics. I picked up the package yesterday once back at work from the weekend. Didn't have time to install yesterday but did tonight because supposed to rain tomorrow. All I can say is wow! It looks amazing and fits absolutely perfectly. Don't even have to trim the corner board. Needed to put a cloth under on the brick to get slightly more slope for water to run but totally invisible. I cannot thank you enough for helping to solve our problem with such a beautiful solution and for a reasonable price. Please feel free to post this on your site as a review and I am happy to say more about the process of working with you if helpful. That process was absolutely seamless as well! Thank you again and hope your new year is off to a great start! Vicky.
From: "Glenn Schoener" <gschoener@comcast.n*t>
Subject: Re: Chimney Cap
Date: Mon, 28 Dec 2015


Hi David:
I hope that you and your family had a Merry Christmas. Thank you for sending the pictures. The quality and craftsmanship is simply amazing! I can't wait to see the final product. Sorry for the delay. It's been busy at the Schoener household over the holiday weekend. I'll mail the check in the amount of $1,240.20 tomorrow. It was another Christmas present, seeing that you were able to come in lower than your revised estimate. Also, getting the pictures along the way has really made this a fun process. You're doing it right!

Thanks,
Glenn
From: Michael Zlatkovsky <michael.zlat@gmail.c*m>
Date: Mon, 9 Nov 2015
Subject: Turrets Installed

Hi David,
Thanks again for your hard work on our turret caps – they are very beautiful, and you were completely right. Even though we might have been satisfied with the smaller size we were originally planning on, the larger size looks beautiful, and truly makes the front cap a stunning centerpiece for the front of our house!

We've also attached a few initial pictures of the installed caps, and we promise to send you lots more as our building progresses (it might take us a while to get the pictures to you, but we won't forget!). We'll also be compiling pictures and info about the turret caps for one of our future blog posts (we have an on-going blog about our house-building process at http://blog.michaelzlat.com/). We'll even have a time-lapse video of the installation process. :-). By the way, if you wouldn't mind sending us the pictures of the turrets that you took when we came to pick them up, we'd love to see them (and to use them, and the "in-progress" constructions ones, on the blog, if that's OK with you).

After spending a few hours attempting to install them ourselves, we wisely decided to call in our wonderful framer, who had done an amazing job installing our second floor and roof. He single-handedly managed to carry the larger cap up an extension ladder, and then get the cap installed with the help of only one other guy. We provided all the instructions (and supplies – thanks to your clever inclusion of glue and screws and written instructions!), but it was very impressive to see him manage the installation without a cherry-picker! If you ever need a reference for someone to install caps in our area (he's based in Everett), we have a great contact!

Thanks again for your wonderful work, and for the chance to meet with you and see your shop in person!

Michael & Katrina.

From: "Trapane, Len" <len-trapane@uiowa.e*u>
Subject: Len Trapane - fire pit cover
Date: Wed, 30 Sep 2015


David
Receive the fire pit cover today and everything looks great. Placed it in the opening and it fit perfectly so I think we're good for the final product.

Please see attached picture and I will send updates when it starts to turn colors.
From: Robert Weber <rawebs@aol.c*m>
Date: Thu, 17 Sep 2015
Subject: Installation


Dave,
Looks damn good.

Thanks,
Bob
From: Jennifer Garlick <jennifergarlick@yahoo.c*m>
Date: Sun, 19 Jul 2015
Subject: Tampa,FL fire pit cover


We love it!!!!!
From: Julia Swyers <juliaswyers@gmail.c*m>
Date: Thu, 28 May 2015
Subject: Re: Custom wall mounted mailbox


Hi David,
I just wanted to let you know that the mailbox arrived today and it looks great. I will send you pictures as soon as I get it mounted. Thank you so much for working with me on this, I really appreciated your craftsmanship and your attention to working out all the details with me.

Julia

Date: Thu, 27 Aug 2015

I'm sorry for not getting these to you sooner, but here is a picture of it on my mantle before I put it up and a few in place, already starting to develop a nice patina.

Thank you again, I think it turned out great!
Julia
From: "Jeff Wihtol" <jeff@wihtollawoffice.c*m>
Subject: Wihtol- Copper Vanity
Date: Sun, 14 Jun 2015


Hi David. Attached are two photos of one of the copper vanity tops you crafted for us. There is a little more painting to do on the second bathroom, so I will send photos of that one when the painting is completed. They are beautiful! Thank you.

Here is the second vanity top David. Beautiful! Now, when do you estimate you can install the one new copper downspout for us? Jeff

“I've installed nine leaf catchers fabricated by Copper by Design and will be staying off the roof this fall, winter, spring and summer.  Letting all the leaf blow and debris come through the downspout to the leaf catcher makes keeping gutters clean and not overflowing.  Great product, in a variety of colors.  I have to find our unique house paint to paint our nine Leaf Catchers.”

Larry W.
Larry W.
Date: Thu, 11 Dec 2014
From: Darren Doerr <canadagradea@yaho*.ca>
Subject: Fw: photos


David:
Sorry it took so long to get this off to you. We actually only got it installed about 1 month ago. These pics were taken a few days after installation. As of today, there is already a nice green patina coating about 50% of the cap.

Many compliments on it from neighbours and passers-by. Have handed out your "site" info to some interested people. As well as a few contractors.

The installation went very smoothly. I know the instructions were written so that a 2 year-old or a person that has never handled a screwdriver or a hammer in their life couldn't mess it up.

Roof is now venting nicely.

Thank you again for you craftsmanship, professionalism and patience with our inquiries as to the status of our order.

The only bad experience was the carrier. Hope you never have to deal with them again. I know I never will.

Sylvie and I would like to wish you and Laura a very Merry Christmas and a New Year filled with health, happiness and prosperity.

Merry Christmas,
Darren and Sylvie
From: The Mad Ape <themadape@comcast.n*t>
Date: Tue, 16 Sep 2014
Subject: Re: Painted Aluminum Leaf-Catchers


They were just delivered. They look great! I think I'll put them on this weekend! Seriously man, it was great working with you. A very good experience.

Matt
www.themadape.com
From: Brenda Rice <brendarice1951@att.n*t>
Date: Thu, 14 Aug 2014
Subject: Picture of fire pit cover


David,
Sorry it has taken so long to send you a picture of our fire pit cover. You did a great job and it is beautiful. I have had a lot of good comments on it. Thanks again for all your hard work. I have recommended you to others. It is nice to do business with people of high integrity.

Sincerely,
Brenda Rice
Little Rock, AR

fire-pit cover / pizza oven

From: Cheryl Garland <clg3234@yahoo.c*m>
Date: Sun, 1 Jun 2014
Subject: Re: Gazebo Cap



Hi David,
I just want to forward a couple pictures of our cap. The cap came in perfect shape and is absolutely stunning. We are very pleased with your work and your business ethic. We wish you well in all you achieve as it is obvious you are quite talented. Thank You for the beautiful craftsmanship, we are very happy with your product.

With Regards,
Cheryl Garland

PS: My husband has a T-shirt which says "Integrity is doing the right thing when no one is watching"
From: GREGORY LESKO <glesko@mac.c*m>
Subject: Re: Lesko Pizza Oven Project
Date: Fri, 23 May 2014


Looks great. I had fun working with you on this. I will send check this morning and will email a photo when it's installed.


To see more of this project follow this link:
http://copper-by-design.com/cw/Lesko.htm
From: Eric Tupper <tupperair42@hotmail.c*m>
Subject: RE: Down-spout Filters
Date: Sun, 20 Apr 2014


Hi David,
I just had to tell you how fantastic your DS Filters work. The install went fantastic on our house and they catch and push out the pine needles very well.

thank you for having such a great solution to our gutter debris. I also had the gutter company who installed the DS filters enlarge all of the openings in the gutters to allow the debris to freely travel to the DS filters.

Thank you again,
Eric Tupper

From: George jurkovich <gjurkov44@aol.c*m>
Date: Mon, 7 Apr 2014
Subject: Re: Custom Firepit Cover Fabrication Work

David,
We received our fire pit cover today. Here are a couple pictures of it in Place

WOW......it looks GREAT! Thanks for the good work!

Also feel free to use us as a reference, but I doubt you need anymore!

George

From: Andrew Mercier <skibyak@mac.c*m>
Subject: Mercier follow up
Date: Fri, 15 Nov 2013


Hey Dave,
I've meant to get you a short note for awhile now.

I really like the way our project turned out. It looks great and the added layer of insulation has made a noticeable difference to our comfort as the days have gotten colder. Very noticeable.

Your input into this project was very significant. My original vision of using copper for aesthetic and quality upgrades was certainly realized. I expected you'd provide a superior product at a reasonable cost based on our previously completed remodel work last summer. My expectations were realized. However, I must say I did not anticipate the benefits of your counsel to be as great as they were. We love your suggested shingle product's appearance. It really made the selection of an asphalt product acceptable and aesthetically superior to my original consideration of a metal product. And your suggestion for roof deck insulation is already proving a valuable suggestion in the heating season. I fully expect it will be at least as beneficial in cooling season. And finally, I am very grateful for the "above and beyond" commitment you made to seeing your copper products were properly installed. I think I got about as much out of my roofers as you had led me to believe was possible (not a lot). Having you step up and make time available to properly complete the job was a huge relief and made the whole experience end on a good note.

We're warm and dry, and not a day goes by that I don't look at my roof with pride and satisfaction. Oh, there are a couple of remaining projects such as gutters and some finishing touches, and I'll be seeing you back for those as soon as I've digesting the considerable expense for this phase. And I look forward to having you back. In addition to my satisfaction with the product you've provided I've enjoyed getting to know you personally, and appreciate all that you've shared about construction and your life in the process. Getting to the next phase will allow me to welcome back a friend to the property.

Until then, best wishes in your professional and personal endeavors. I hope you and your family enjoy a healthy and happy holiday period and a prosperous new year. I'll be recommending your services to anybody I encounter with projects to which you could contribute. Feel free to have any prospect contact me for a reference.

with appreciation and gratitude,
Andy Mercier

Copied from social media: Stik 10/21/13

Eight years ago, we forwarded design specifications to Copper by Design for a chimney cap to be used on our new home in Stone Harbor, NJ. Before talking with David we were concerned about impact of time and distance. David assured us that he could do the work in a timely way and ship it across the country with no problems. David sent us pictures throughout the creation process which were a great comfort. Needless to say, David delivered on his commitment! We received our undamaged chimney cap on time. But even more important to us was the outstanding quality of work!!! We strongly recommend Copper By Design with our top score of five stars."
John Berrigan

Back in 2004 I was constructing a one-story fully accessible home. I had a need for two roof caps, one for a "turret" at the entry and another for a cupola on the garage. After much searching I found a small company call "Copper-by-Design." David Rich was accommodating in using stainless steel instead of copper for my home. We worked together mostly via email and came to a design and price. Being his first time using stainless steel, he chose to use a heavier gauge of metal sheet. This caused him to have to do manual cutting versus using his normal powered clippers. Even though he expended much more time to produce the roof caps, he did not increase his price. The roof caps are a work of art and I'm very pleased and grateful for all his efforts."

Skip Cross

I found Copper By Design on the internet, but found out later that we have friends who have worked with them in the past and also had a positive experience. I hired CBD to fabricate a bar countertop with a waterfall edge. David was detail oriented and worked with me to fine-tune my measurements. He offered to come to my property to measure and dry fit, but I was confident in our plan. It took a while for the project to start, but he was up front about the timeline and communicated very well. Once the project began, it moved at light speed and the end product was well worth the wait. It fit like a glove, by the way. I will definitely use them for future projects. Copper By Design are first class craftsmen, knowledgeable, honest, friendly, and helpful.

Grant Feltz

Copied from social media: Stik 9/25/13

David is so much more than a great craftsman. I must describe his work as art. He made a beautiful rooftop turret first and I was quite impressed. Then he made me a rather large, and unbelievably gorgeous, copper chimney. I seriously did consider not installing the big chimney, and instead displaying it as an art sculpture in my Parlor. I did install it of course and it really set off that Victorian house I had.

David Rich has been a real pleasure to work with on four occasions now. He has my highest recommendations.

Jack Willard

fire-pit cover w/brass handle

From: "Joseph Belsito" <Joe@Belsito.c*m>
Subject: pictures
Date: Sun, 18 Aug


Hello David … the firepit cover arrived and we are thrilled with it! You and your team did an incredible job helping us to bring to life the cover in a way that serves its functional purpose, while not dominating the design of the firepit yet still looking gorgeous. I’m sure your reputation speaks for itself but if you ever need a reference both in terms of quality of work and integrity in business please send them my way.

All the best,
Joseph Belsito
Belsito Communications, Inc.

Date: Sat, 14 Sep 2013

Hi David …
Just wanted to let you know we’ve had some time to use the fire pit cover you made for us … including a few pretty good rain storms … and it’s working perfectly. I just wanted to say thanks again for all your help/planning/hard work!

All the best,
Joe
From: Ted Lulich <tedlulich@hotmail.c*m>
Subject: Update, mid section
Date: Wed, 12 Dec 2012


Hi David, its looking great! Its fascinating to get updated photos to see
How its all constructed, what a treat. Boy the two arched sides was a great idea of yours and really makes a difference. Thanks!
Sent from my Windows Phone

Date: Wed, 13 Dec 2012

Good evening David. The renaissance masters work is truly becoming a masterpiece. I have a feeling your be getting many request for this double arch design in the future. Thanks!

Date: Wed, 15 Dec 2012

Hi David, looks great! The eaves are pleasant and match our house nicely. You made so much progress this week. Its amazing how all the complex parts come together and create such a piece of art. Have a great weekend!!


Date: Wed, 15 Dec 2012

Hi David. Just got home from another long day at work so im really tired. If you want I could look at it Sunday morning before the top wrap goes on or just wait till Tuesday, your thoughts,. We will make final payment after installment which is always a good idea was just trying to be helpful. I would prefer to just bring Tuscan pizza and drinks for Tuesdays visit and leave it for you to enjoy before I head down to Eugene and since Diane is working even longer hours and is busy with my kids and all, but thanks. I'm thinking on using your crane service and in fact already budgeted two hundred dollars for it outside of your free installation time etc and cap budget so it's ok with me, would just have to coordinate a time. Its been a great working relationship with you from the moment I went to your web site. We are both detailed, creative individuals and it has been a good and enjoyable fit!. I like and believe in the way you conduct business and relates well to the way i conducted my business for 22 years before i sold it. Thanks!

Date: Wed, 16 Dec 2012

It was a great and relaxing visit to your wonderful shop today David, and you should be proud! I'm wondering if your lift truck will need a street permit which might be a good idea since our street is a little narrow?. We had a neighbor go through this next to us. And i will pay for the permit if needed and as discussed any and all lift truck charges. I will have the driveway and curb cleared of cars to help. Hope your evening was pleasant!

Date: Wed, 17 Dec 2012

Good evening David, it looks beautiful like a newborn baby! (your wife should like that). See you tomorrow, looks great!!

Date: Wed, 17 Dec 2012

The " masterpiece is complete" master!

Date: Wed, 19 Dec 2012

Forgot to tell you when I was in Eugene last evening I showed my older brother the photos, he had to bring up your web site and had the same positive reactions. He lives off of shields street on top of a mountain in Eugene surrounded by rich, second and third generation lumber
Barron's with mansions just ripe for your work. Thanks again, talk later, happy holidays! Ted and Diane.


Date: Wed, 21 Dec 2012

Have a wonderful holiday David, you deserve it. The copper chimney cap could not not have turned out any better! You even got it installed for Xmas...just like you said. We look forward to working with you in the future. Again thank you, and well done.

Date: Wed, 30 Dec 2012

David, not sure if you got any photos of the plaque installed so here are a few, it looks great and the cap is already aging beautifully, its neat to see so many values if color being born. You truly created a perfect copper cap for us!!. Thanks. Ted and Diane. Have a prosperous new year!!

From: Kenneth Palumbo <krpalumbo@yahoo.c*m>
Subject: Palumbo Job
Date: Thu, 6 Dec 2012


Dave,
My new fire pit cover fits perfectly! Great product with Great Service. Good doing business with your company.

Thank you,
KPALUMBO
From: "Bucchioni, Charles A" <Charles.Bucchioni@ge.c*m>
Date: Thu, 25 Nov 2012
Subject: Hurricane Sandy


I very rarely write positive reviews, its much easier to trash someone. I was searching the internet for chimney caps and by accident stumbled across Copper-By-Designs web site. Thankfully I contacted them. This by far is a 1st class operation so much so that I do not believe they have any competition. If you are looking for anything made out of copper there is no other place to go. They will assist you from initial design through installation. Their design knowledge is well above average, craftsmanship outstanding and communication throughout the project excellent. You will be hard pressed to find anyone better.

I live in the Northeast, we just got hit by super storm Sandy. Wind gusts measured in excess of 90mph. Hundreds of thousands of trees were knocked down. Branches flew through the air like arrows. The chimney caps produced by Copper-By-Design came through this disaster unscathed. A real life testament to the quality, design characteristics and installation methodology. Contact them, you wont be disappointed.

Still a very satisfied customer,
Chuck
From: March Young <marchy@comcast.n*t>
Date: Thu, 15 Nov 2012
Subject: Follow-up


Hi David
The Fire Pit dome arrived as scheduled. Nice job on the shipping box. The box was easy to open, and more importantly, absolutely no damage. The dome has met our every expectation in looks, fit and functionality. We will look forward to how it patinas up over the years as we prefer that look. Here are a couple of installed shots. It was a pleasure working with CBD to make the dome a reality.

Once again thanks from the Young's

From: W C Brunner <Clint.Brunner@usd.e*u>
Date: Thu, 07 Jun 2012
Subject: Re: Copper Covered Cupola


David,
Overall, everybody has been quite impressed with all aspects of the design and craftsmanship. As you may be able to tell in the photos, the finial isn't perfectly plumb. It needs to be adjusted, and I haven't climbed up there yet to see if I can adjust the finial downrod, or if I need to adjust the screw placement in the finial cap/piece. In retrospect, I may have stuck with the Bardana-style cap instead of adding more pitch to the slope, but it's almost a toss-up to me. It definitely looked much bigger sitting in the garage than it does sitting on the gazebo roof, but I think the proportions look nice. I really like the way you package everything, and include the install hardware, right down to the correct bit. Several people have asked who did the work, and I refer them to your website. Thanks again!

Clint

From: Kent Kurchak <kent@waresource.c*m>
Date: Fri, 26 May 2012
Subject: RE: complete chimney flashing with cricket

I had my shingle roof replaced, but the roofers (http://www.hproofingllc.com/) failed to properly build a shingled cricket and flash the chimney, so it leaked. They tried three times to fix it with caulk, but it still leaked, and then they quit returning my calls. I knew that there were major problems they refused to address, primarily that the cricket had to be metal and that their shortcut to reuse poorly installed leaking lead flashing from 30 years ago just wouldn't work.

Everyone in Vermont uses lead flashing, so I couldn't find a coppersmith who also knows about solving roofing problems.

I found the Copper By Design web site and their description of unethical roofers was on the mark and their flashing kit/custom copper cricket was just what I needed. So I ordered the full kit (with plywood structure, which I recommend) and it arrived a few weeks later in a sturdy shipping crate. Everything came as promised and I could tell it was expertly crafted.

I sawed out the old grout with a diamond blade in my old circular saw (base plate removed, as suggested) and chiseled out the old lead flashing without problem. In my case I pulled off the shingles around the chimney so I could use sticky membrane to help prevent ice damming. (I had several leftover bundles of shingles.) But otherwise I could see how a retrofit of the step flashing could be done without that extra work.

The installation went smoothly and I am confident that there will be no leaks. The heavy copper will stand the test of time over any other material.

Copper by design met every expectation I had and I am totally pleased with my interaction with them via email and phone and am very happy their hand-crafted product built to my chimney's exact dimensions. It is refreshing to find a company like Copper By Design with excellent workmanship, quality materials, and honest/fair business practices!

Date: Sat, 23 Jun 2012

David -
Thought you may like how I reused the crate...too good for the scrap pile. The two shelves are cut out of the crate base, each with two 1x2's for the weight support. The leftover middle of the base provides the vertical support by the top shelf. Even reused most of the gold drywall screws! It is actually pretty strong for being so light, given the glue and staple construction.

The shelf is in a small walk-in closet off the master BR, where function is more important than looks...previously all that stuff (my wife's, of course!) was on the floor.

So thanks again for solving my leaky chimney and my messy closet problems!
Kent Kurchak

 

From: "Mo, Stan" <stan.mo@intel.c*m>
Subject: RE: Mo post cap project
Date: Wed, 23 May 2012

Hi Dave – Sorry, I didn’t make it back in time yesterday and have been booked today in meetings back-to-back. The copper caps look Fantastic!

It’s such a great finishing point and eye-draw for the deck. I think you were dead on right going lower on the peak of the pyramid – lower was much better than higher to provide the right amount of height interest and distinction without looking like some kind of Gift to the Gods, so to speak. So serendipity worked in our favor.

Also, thanks to you and your helper, the “battery guy” for the deck bolts and strengthening. Much appreciated as our 6 yr old bounces around the deck.

Are you on Angie’s List? We were planning to write a nice note about craftsmanship and quality, just need to know where to post it.

Cheers!
Stan
From: "Nikki Anderson" <nikki@andersonpoolsandspas.c*m>
Subject: pics of fire pit
Date: Mon, 7 May 2012

Mr. Huffman loves it! It fit perfectly also! Awesome Job!
Nikki
From: Don Buhler <dwbuhler@gmail.c*m>
Date: Sat, 26 Nov 2011
Subject: Roof Cap pictures

David,
Here are the pic's of the roof caps as they arrived (in perfect condition), and as they looked installed. They fit the 2 different roof slopes perfectly and the screens fit down nicely on the shingles, even though I was worried about that. As you can see, I used 5/8" thick High Profile Ridge Caps on my shingled roof, so I wondered how pliable the screens would be to fit down around them. But they worked awesome. Your turret roof caps are such a perfect way to achieve attic ventilation and weather-proof the peak of a turret roof at the same time. I do believe that I would like the roof caps even better without the steeple cones as I ordered them, but the cones are fine too. I can just imagine how tough it is to make all those raised corners come together and look good at the top of the cap. Thanks again David. It's been a pleasure dealing with you. Your communication with your customers is absolutely second-to-none. It probably won't be the last time you hear from me, as I am a Construction Project Manager and many people are watching the construction of our home very closely. Most people are quite taken by the roof caps.
--
Don Buhler
Don Buhler Management Services Inc.
Box 2026, Swan River, Mb. Canada R0L 1Z0
Phone 204-734-8506

From: "Meri and Mike" <mmlenio@comcast.n*t>
Subject: Thank You!
Date: Tue, 25 Oct 2011

Hi David,
Thank you for our new deck, pergola, steps and patio. Based on our 100% positive experience working with you in the past, we had every confidence that you would use your exceptional talent and artistry to create something beautiful as well as functional. Even with our confidence and high expectations, we remain blown away by the end result. It is more beautiful than we had ever imagined. In addition, thank you so much for convincing us to move our shed. It really improved the aesthetics of our yard as well as the overall deck size and layout. One of our favorite things about working with you is that you care enough to take the time to think about the optimal approach.

We sincerely appreciate the long hours, thought, creativity, and artistry that you put into this project. It is a reflection of your superior work ethic and attention to detail. Thank you for the many extra courtesies; your kindness and thoughtfulness are greatly appreciated. You are truly an inspiration.

Please let Chris and Benjamin know that we appreciate all of their hard work and long hours. We’re sure they are still recovering from moving all of the gravel and bricks. They are nice additions to your team. It was fun to hear all of the laughter coming out of our back yard.

We remain ever grateful to you for all for all of the work you have done on our home. We look forward to enjoying the deck for years to come. Attached, please find a few pictures we thought you might like. Best Regards,

Meri and Mike

 

From: "Bruce Lawton" <bruton@cox.n*t>
Date: Wed, 25 May
Subject: install complete


Hi David,
Wanted you to know that the caps were installed today. The weather was fine and the fit on both chimneys was absolutely perfect. Nancy and I are very pleased with the look of the caps, and the installers were all impressed with the quality of construction and the ease of installation.

I Will admit that when we opened the crate our reaction was one of 'good grief, what have we done... they look so big!!'. But once installed, the cap proportions are well in keeping with the house shape and the extended cap roof line fits right in with the house roof line. Our conclusion is you get a 10 out of 10 score for looks, design, quality of construction.

Regards, Bruce and Nancy

From: Gary Stensland <garysten@uiuc.e*u>
Date: Tue, 22 Feb 2011
Subject: The Stensland chimney and roof


Hi Dave,
Don't think we ever got back to you on the chimney and roof flashing status. Am sending you the pictures of the fall fiasco - When the weather here finally cooled down in mid Sept we were able to start working on the chimney. You can tell from the time line that I do not rush when I work and I use a lot of scaffolding! Fortunately we had extremely dry weather until on the 25th of October when Gary and I spent about 3 hours waterproofing the roof with plastic. We knew on the 25th we were in trouble and called on our roofer who because of the wild weather that week was able to come and do a smaller job (like ours) on the 27th (a dry beautiful day again). The chimney tuck-pointing was extremely messy and dusty and I can see why the chimney guys would like to just knock the whole thing down and start over but we persevered and the chimney looks great. Filled up the tiny little air holes and one small fracture on the crown and painted it with a thick paint "crown patch repair". Cleaned the brick and mortar and sealed it with a breathable sealant. The two layers of shingles and what seemed like many layers of flashing and gunk were an extreme pain - the top layer of shingles came off easily, but the bottom layer was original and really baked on. Did not want two layers of shingles on again so we had the roofers do the entire hip of the chimney side and replace the bad rafters and joists next to the chimney and the bug infested OSB and moldy plywood. I think they did a really nice job on the copper flashing but I did have them put on a longer counter flashing on the front since the bricks there were bad and the piece that you sent for that was too short. I think I might find a place for that piece on my shed corners somewhere this spring -- if I can even cut it. VERY heavy copper!

We were so happy to have this project done! I was coming down with pneumonia and the weather was turning bad (of course that's because it was heading towards winter). My sister-in-law in Fargo was gravely ill and we wanted to go help my brother take care of her so from the middle of November to just before Christmas we were able to help them without worrying about this roof etc. We have had about 8 inches of snow sitting up on the roof for three weeks now in February and the meltdown occurred without further leaks. The ceilings are repaired inside and we are happy to have a meltdown outside that doesn't involve the inside of the house.

The view from the roof down to the pond and flowers and the changing of the tree colors last fall was really glorious. Didn't get any pictures of that! I think that I will put the ladder up every once in a while just to revisit that view. Of course, the view now is great looking up at the copper flashing on the chimney too!. Wow. Thanks for your help.

Diane and Gary J Stensland
From: "Hellie, David" <davidh@dimage.c*m>
Subject: RE: Custom no-rust sheet metal fabrication
Date: Thu, 4 Nov 2010

Hey David, that's great it's on the way. I did get the check mailed early this morning so its well on the way to you. I would think it'll get there this weekend or Monday. Let me know once you receive it just so I know you're all set. Will email you an update once we get it off the truck and send out some installed photos after that.

Thanks again for the great job and awesome service, for custom work the distance was not an issue at all.

-David

Date: Thu, 11 Nov 2010

Hi David, all set here too, it arrived yesterday intact and all looks great! Unpacked it last night, will get some shots to you over the next few days.
From: Gary Roeder <groeder@embarqmail.c*m>
Subject: Re: Photo - Roeder house
Date: Thu, 4 Nov 2010

Hi David,
Received our package yesterday - all intact and beautiful. Thanks again for adorning our house. We will send you pic's when we have it installed.
Gary and Nancy

From: "Edward Peabody" <peabodye@westelcom.c*m>
Date: Mon, 12 Apr 2010
Subject: Chimney Caps Installation

We had the chimney caps installed today. The large one went great, and the other took some extra effort because the cement cap Had a curve on one side. Glad you sent the spare nut and bolt sets, because the guys dropped several pieces. We think they look terrific. Here are some of the photos I took. Thanks again for the great job.

From: Emil Bardana <bardanae@ohsu.e*u>
Date: Sat, 24 Oct 2009
Subject: Two Chimney caps for the Bardana Residence in LO


Dear David: this is indeed unusual and welcome news. Your integrity is appreciated and will be passed along should anyone ever inquire. If you need to purchase some protective mats to protect the shingles let me know. Also if you could bring some wood to protect my stamped concrete that would be appreciated. The caps look fantastic! Emil

From: Copper-By-Design [mailto:quote@copper-by-design.c*m]
Sent: Saturday, October 24
To: Emil Bardana
Subject: Two Chimney caps for the Bardana Residence in LO


Good morning Emil and Norma,
I have some good news for you. I got some weights this morning of what I have so far without the roof skin on them; the larger one is 250# and the smaller one is 113#. They both used a bit more screens than I had predicted and the wood cost more than I had paid in the past, but I did some calculations of what the roof skins should require and I see the smaller one should be about 5 sq' less and the larger chimney cap will be around 70 sq' less than predicted, so you are looking at over $1k saving off the original bid of $10,071.30, even with the added cost of the crane and our participation with the installation. The balance will be around $2,350, but I will not know for sure until we get the roof skins finished. It may even be less. I imagine you are not use to getting news like this form a contractor?
From: "Daniel Nelson" <DNelson@nelcodevelopment.n*t>
Subject: RE: Working on the first part of this project
Date: Mon, 14 Sep 2009


Good Morning David,
I wanted to report the shipment was receive slightly damaged. Apparently, the fork lift's fork punched the side of the crate approx. 5” from the base of the crate damaging the top of the pan edge about 4” long. Not to worry, my carpenter was able to carefully rubber hammer out the edge, slight ripple is noticeable (if you’re looking for an imperfection). The fabrication dimensions were right on! It Looks ASSUME! Carpenter reports, more trouble uncrating than installing. Fit Like a Glove. I wouldn’t want it any other way. No photos yet. Installing quaderafolds and touch up painting before I send you photos. I want to provide the best images before post on your web site. Great Job! Thanks again.

I have requested $2,500 from accounting to send as a deposit for the bell cap.

Daniel
From: "Matt Yaden" <m.yaden@comcast.n*t>
Date: Wed, 1 Jul 2009
Subject: Dyer Fireplace

Hi David,
Hope your move is going smoothly. Just wanted to let you know the hood arrived in good condition. Great job with crating it too!

We held it up and it sits on the wall nicely, it should be fairly easy to attach to the wall, and we’ll probably use a bead of caulking or clear silicone where it meets the wall, etc. After we mount it, the mantle will placed underneath the hood (anchored to the wall, and shimmed above the top of the façade.

This should work out nicely and I think the client will be pleased. I’ll send digital photos when it’s completed.

Matt
From: "andyob+anitav" <andyob_anitav@verizon.n*t>
Date: Mon, 22 Jun 2009
Subject: Cap has arrived

Hi Rich,
I just took delivery of the crate. The cap is here and is in perfect condition. The crate had one small crack at the top which is fairly typical but it did its job admirably and the cap is in A1 condition. I've unloaded many crates in my time this was an excellent crate. The driver did not show up with a lift gate. I called the local New Penn office they said they would credit you $25. If they don't credit you I will be happy to pay the full $50. Which would you prefer for me to send a check or use pay Pal? My camera just stopped working. I used the new micro video camera my kids gave me for fathers day to take pictures hopefully these came out OK.

Andy

Hey Andy,
Thanks for the heads-up. I am glad to hear it had arrived in good order in a timely manner. I got all 3 e-mails just now with 2 photos in one and 1 of those shots in each of the others. I am not worried about the $25 then, so don't worry about it. You have been a very good client to work with and I really appreciate you sending me some photos of the install.

As I said, feel free to call me if you have any questions about the installation. I will answer my cell if I am able, or call you right back.

From: Jeff Rose <jeffro71@cox.n*t>
Date: Thu, 18 Jun 2009
Subject: Gutters
David,
I installed the section of gutter on my house and it worked out perfect. The water sheds away from the walkway leading to my stoop now.
I will do the one at my Dad's and add the leaf catcher this weekend.
I will let you know the measurements on the chimneys and get some pictures so you can give me a quote on caps.
Thanks Again,
Jeff
From: Harvey Allen <harveya382@gmail.c*m>
Date: Sun, 10 May 2009
Subject: Custom no-rust sheet metal fabrication

Thank you for your professionalism, trust, and generosity. I look forward to recommending your service to others. It is pleasant to work with people with genuine integrity. The products you provided me are of high quality workmanship.
Sincerely
Harvey Allen
Madison, NJ
From: "Carol Entrikin" <carol@ballardbookcase.c*m>
Subject: RE: Your Turret Roof Cap Order
Date: Tue, 28 Apr 2009

Hi David,
It was a pleasure meeting you too! We put the turret cap on our dining room table until it is installed-it is a gigantic center piece! I love having it inside for awhile to enjoy the beauty of it. I contacted the roofing company yesterday, I'm sure in the next week he will be by to install it. I also sent him the instructions for installing-they seem pretty competent so I have no worries. Will be sending pictures as soon as the job is completed.

Thank you again for the beautiful work.
Carol

www.MapleBookcases.com

Date: Tue, 5 May 2009

Hi David,
Thought you would enjoy these photos. Hillside Roofing came back and installed the turret cap on a beautiful sunny day last week...as you can see it looks fantastic! We had a terrific downpour last night with strong winds-I thought about our brave copper piece weathering it's first storm...!!!

Thank you again for the beautiful work.
Carol and David Entrikin
From: Olav Visnapuu <kanamuna@sbcglobal.n*t>
Date: Wed, 4 Mar 2009
Subject: Re: cupola copper roof

David & Tia,
I checked local copper fabricators and found two within 100 miles but did not get a response for my inquiry. The local Metal Supermarkets supplier would cut the metal only without bending for a price little more than your quote. I will mail the $273.38 to start the project. Let me know if you need anything else.

I measured the roof again at the edge or drip edge and it is 24” on two opposite sides and 24 1/16” on two opposite sides. All the ridge measurements were about 19 11/16”. The slope is about 43 degrees (on my sketch I stated 30 degrees). This cupola has not been installed on the roof of a small backyard cabana type structure yet. The cupola roof material is 3/8” plywood. I planned to use 30# felt underlayment. About ¾” below center of the plywood peak is vertical 2 by 2” by 16” long wood structure for installing a weathervane or finial. In the future can I install a finial through the copper roof?

Thanks,
Olav Visnapuu
408-267-2904

From: Andrea Steele <tcctmickey@yahoo.c*m>
Date: Fri, 17 Oct 2008
Subject: Re: Turret Cap

David,
I would be happy to send you some pictures. I will send them in the next few days. We love the turret cap!

Thank You,
Andrea Steele (Meridan, Kansas)

From: Al Palmer <palmeral@comcast.n*t>
Date: Mon, 22 Sep 2008
Subject: Re: Custom copper sheet metal Leaf-catcher fabrication

Dave:
Attached are 5 snapshots of our house, 4 of which show your products. The installer finished the project just before "Hannah" dumped a fair amount of rain on us. In the front, I have temporary drain pipes to get the water away from the house. That will be replaced with an underground drain after which some new landscaping will be done.

I was not 100% pleased with the contractor so I went back and corrected a couple of mistakes myself. But all in all I am pleased with the results. I know I won't have any mildew or moss problems like I used to have with my cedar roof and white aluminum gutters that I just couldn't clean up.

I very much appreciate your products and the info that is available on your web site. If I were ever to move to your part of the country, I would contract with you to install whatever my house needed in the way of gutters and drains.

Stay healthy,
Al Palmer (Brinklow, Maryland)

Leaf-catchers and Leaf screensLeaf-catchers and Leaf screens

He had ordered a set of 6 copper Leaf-catchers and 232' of our hinged leaf screens

Card w/photos mailed to us 9/08
Letter of comliment for the fire pit coverFire pit cover

From: bc11801@optonline.n*t (Hicksville, New York)
From: Robert Holland <bedonia@yahoo.c*m>
Date: Fri, 15 Aug 2008

Subject: Re: Cap for a shed

Folks:
What a nice email and BTW, I work with website designers as an Oracle DBA and yours is a better than textbook excellent. I really enjoyed my browsing experience. I teach Oracle and I am currently studying web marketing and your website has it all. I also wish you health, wealth and prosperity. Unfortunately, the entire shed isn't worth $500.00 so I will pass on the 'beautiful roof cap' but I think you have a really wonderful 'thing' going!
From: Gary Reeves <captnfireeater@sbcglobal.n*t>
Date: Sat, 19 Apr 2008
Subject: Reeves chimney cap photos

Hi David,
I know its been a long time, but we finally installed the chimney cap. The weather has NOT been cooperating here at all this year. Lots of rain. Anyway, your cap looks beautiful sitting atop our chimney.

Thanks again, Gary (Springfield, Illinois)

From: "Tom Simon" <tcsimon@nc.rr.c*m>
Subject: RE: Simon Turret Cap Status
Date: Wed, 16 Apr
 

David,

We finally got the cap installed.  We decided against venting it.  We had the installer set the cap in place with the venting blocks installed and everyone agreed it looked hideous, and should sit flat on the roof.   Given the steep pitch of the roof, when you looked up at it all you could see was the big gap under the cap.  Here’s a picture of it:

As you can see from the picture, we didn’t wear gloves when we handled it.  We had the installer wipe it with denatured alcohol (it was all we had on hand) but it didn’t help.  Would tarn-x have worked?  It’s too late now.  It will even out eventually.   You can also see that we used masking tape to hold the hooks in place once the cap was set down and the chains went slack, they were also zip tied to the rod at the top.  We also zip tied two small levels to the rod to make the installers work easier.  The masking tape was even used to label the front so there was no question as to if it was positioned as we wanted it.

It was quite a show that drew spectators from all around. In all, we are very pleased with the cap.  It completes the house.

 

Thanks again,
Tom Simon (Cary, North Carolina)

From: ISOFields@aol.c*m
Date: Thu, 6 Mar 2008
Subject: Re: Request for Quote

 
Thank you so much David. I will inform you of its arrival and be most happy to send you the digital photos once it is installed. We were so pleased at the pictures you sent that we are positive that it will be even better when we see the "real thing". After not being successful finding a local manufacturer, I thought this process would be much more difficult than it was with a questionable outcome. Thank you for proving me completely wrong! The duct cover you made looks even better than I had hoped for and you made the entire process a pleasant one.
 
Date: Fri, 7 Mar 2008

Hi David,
We received the beautiful duct cover yesterday (Thursday) and it is installed today! It was a near-perfect fit with only slight trimming required. My husband was amazed and so thrilled with the work you did. I would love to recommend you to others that are building in our area should the need arise. You are one talented individual and we thank you.
 
Regards,
Marie Fields (Cave Creek, Arizona)

From: "bentzd" <bentzd*avella.k12.pa.us>
Subject: RE: Your Project's Progress
Date: Thu, 3 Jan 2008

Good Morning,

We rec’d our package yesterday and love the tops for our turrets!  They are beautiful!  Thank you again.  Whenever spring arrives and the building progresses with our home, we’ll send you a picture.

May you and your family be blessed with a healthy and happy New Year!

Sincerely,
Drew & Debbie Bentz (Avella, Pensylvania)

From: StateniLand@aol.c*m
Date: Sat, 29 Dec 2007
Subject: Re: Last Chimney Cap Photos

Hi Dave
Pics came through just fine and it looks grand. The columns look Regal! Perfect! It came out beautiful! Just hope they can get it up to its final resting place. I will have your final check sent out this morning Sat. 12/29/07. Thank you for everything. I will take pictures as it is installed for your website. Any suggestions (as you asked) for any problems that may arise.

Date: Mon, 21 Jan 2008
 

Well, its up!  Was kinda hard with 2 men and no lift or crane but mission accomplished. Worst part was trying to get that protective plastic off the roof. The cold made it an hours job with 3 of us picking at it and using a small butane torch to warm it.

My roofer said to mention to you that it would have been easier to attach the flue extension if your rivets on the flue were put on inside facing out instead of the opposite way. The extension kept getting caught up on the rivets as they attempted to lower the cap down, but they did it and it looks real nice.

My roofer who has been doing slate and copper all his life (learned from his Dad who did it all his life) was impressed with your work. he said "You got enough rivets to build a Battle ship!".. and he liked your "bends".

I took plenty of pics and will be sending shortly for your webpage if you like.

Thanks again Dave,

Joe & Mary T. McLaughlin (Staten Island, New York)

From: Gina Matury <gentuink@yahoo.c*m>
Date: Tue, 11 Dec 2007
Subject: Matury Project - Finally Photos!

Dear David:

We finally got the chimney up a few weeks ago and I am finally getting around to sending you some photos. If there hadn't been an ice storm here today that is keeping me at home I wouldn't have had time yet!

I hope these photos are helpful. I will try to get some better ones in the future. It really is beautiful and I appreciate your work so much. Thanks again for all you've done.

Hope all is well with you and yours and that you have a Merry Christmas, a happy holiday season and a great new year!

Sincerely
Gina Matury (Munster, Indiana)

From: Karina5400@aol.c*m
Subject: Re: 703 Kilpatrick row
Date: Sun, 2 Dec 2007

I must say, the caps are quite delightful and the acorns added the needed whimsy I was looking for. We plan on stripping the exterior of the house next spring and she will become a repainted lady in the near future We are hoping to restore her to a stately, whimsical, wonderful manse when all is said and done. It is going to be a long haul but kudos to you and your staff for reminding us that there are folks, though few and far in-between, who, like you, are there to help accomplish such endeavors in the manner in which you have. Thank you so much for your seemingly endless wealth of knowledge and superb, over the top craftsmanship. You are so appreciated in an era where getting anything of quality seems such a difficult task.

We have of course, already considered you for the chimney caps and will probably be ready for that within the next 2 to 5 years. You can bet we will call you when we are ready.

Warmest regards to you and yours,

Karina (Bridgeport, Alabama)

From: jonnathan17@aol.c*m
Subject: photos of turret cap
Date: Mon, 20 Aug 2007

Hi David,
Because I could not get up high enough to mount the finial after the cap was mounted, I mounted it onto the cap first, which worked out fine. Instead of using electrical tape around the finial mounting bar, I wrapped it with aluminum sheet metal (like aluminum flashing) which helped the finial fit nice and tight in the cap, and will last longer.

Thank you for the prompt service and great quality of the turret cap. It fit great! I will recommend you to anyone else.

Jonnathan Bartel (Fair Grove, Missouri)

From: "Pat Marry" <pat.marry@fireflymobile.c*m>
Date: Wed, 8 Aug 2007

David & Tia,
I received the copper cap for my gazebo on Tuesday. It’s a beautiful piece of craftsmanship. Everyone here at work wanted to see it. They were all impressed. I’ll definitely Email you a few pictures once my construction is complete.

Thanks,
Patrick Marry (Lincolnshire, Illinois)
CEO Firefly Mobile Inc.
www.fireflymobile.com

From: 4bud9@comcast.n*t
Date: Tue, 07 Aug 2007

Hi David.
I got the cap Tuesday. I have already installed it. I sent you pictures in case you want to use it on your web site. You can call it the Rhoe roof. You did a wonderful job as I expected. I could not be happier. It looks just great. I will be sending you all my clients. Thanks again for such a great job. Let me know if you got the pictures. Have a great day.

Dan Rhoe (Pleasent Hill, California)

From: Jack Willard <jack_willard@hotmail.c*m>
Subject: Re: Custom Copper Roof Cap
Date: Fri, 02 Mar 2007
 
David,

WOW!  Your work is the best definition of the word "craftsmanship".  The dictionaries should include one of your pictures for illustration.

It's nice to see that you could reuse the More House template, and actually referred to the drawing I made for you.  Not that you needed it.  I'm sure that you DO see the shapes in your dreams at nite! 

Watching you makes me dream of doing such work in our shop building as a rewarding retirement activity.  Copper is such an eye candy.  My projects will certainly include the creation of gingerbread wooden scrollwork pieces for the house.

It snowed here at the house (1,800 feet elevation) a few days ago but it's all gone now.  I got pictures of the house in snow last winter before I got the new exterior painting (50%) done.  Just thinking about what it will look like in snow with the new turret cap and finial is joyful.

Thanks again for the posted Soulmates story.  I can see why you put our story right beneath your own.  Some of the other stories are rather lame. I really like the background music.  Wish it was set to repeat while your on the page though.

I can hardly wait to open the crate and get my gloved hands on your work.

Love and white light to you,

Subject: Turret cap install pictures
Date: Sat, 31 Mar 2007

David,
I finally got my boom lift fixed yesterday morning and installed the turret cap and finial in the afternoon.  Wow it looks incredible!

Here are those pictures I promised you.  I will take some more when I have better sunlight on the house.
Take care,

Jack Willard (Grass Valley, California)

Subject: RE: Cricket installed pictures
Date: Sat, 4 Aug 2007

David,
The cricket flashing fit perfectly! Here are three pictures for you. The first one has my finger blocking the left side a little by accident, but it actually made the picture come out better. The sun glare off the flashing washed out the other close-up ones. The hardest part was cutting out the three layers of shingles to set the cricket in tight to the roof. The flashing fit so nice that I did not use the two extra pieces at the ridge ends. There was no need to. I just sealed the edges against the chimney box with a little caulk. I will now pre-paint and reinstall the trim boards and be done with it.

White light to you,
Jack Willard (Grass Valley, California)

Date: Mon, 6 Aug 2007

David,
I re-installed the pre-painted trim boards yesterday morning. All done now. I took Lynn up in the lift on Friday to show her the installed cricket and copper flashing. All she could say was ooooo.... that looks nice! It's a pity that no one will see it from the ground. Only we know what incredible work we do.

Lynn made a good suggestion awhile back. At some point I should go up in the boom lift with my little electric vibrating engraver tool and engrave our names and the date installed, so that future homeowners will know who to thank for such beautiful work that will last pretty much forever.
Actually, I am really surprised that you are not signing your work. I sure would. You should look into having a hammer stamp made, or a load of little nameplates that you could rivet on somewhere. Your work is certainly art in my mind. And artists always sign their work. It would also be a professional touch.

Thanks again. I could not have made that flashing myself.
Jack Willard

From: "jberrigan" <jberrigan@comcast.n*t>
Subject: Re: Berrigan copper chimney cap
Date: Tue, 5 Jun 2007

David,
I thought you would appreciate pictures of your masterpiece.  Dorothy and I appreciate your workmanship and above all the care you exhibited in keeping us informed, sharing pictures of its creation and making certain the specifications were followed.

 
We think the cap adds considerable value and appeal to our a home we value greatly.  As you can see from the pictures, the cap is weathering nicely.  Since it's installation in April, it has already endured several Atlantic storms and northeasters! 
 
Thank you very much!
John & Dorothy Berrigan (Stone Harbor, New Jersey)
From: "Michael A. Hoag" <hoagster@frontiernet.n*t>
Subject: Roof Cap Installed
Date: Mon, 4 Jun 2007
 
Mr. Rich,
Thank you for your hard work! The cap is installed and looks better than I
imagined. 
 
Thank you
The Hoag's  (Redding, California)
From: "Crane, Daniel" <Daniel.Crane@USPTO.G*V>
Subject: RE: Copper Leaf catcher
Date: Mon, 4 Jun 2007
 
Yes, indeed, I received the parts.  Thanks so much.  They are great!
 
Dan (Alexandria, Virginia)
-----Original Message-----
From: Copper-By-Design
Sent: Thursday, May 31, 2007
To: Crane, Daniel

Greetings Dan,
I wanted to double check with you that you received your parts in good order?

From: "David Lesh" <david@colbachlaw.c*m>
Subject: RE: Copper Finial
Date: Wed, 9 May 2007
 

David,
The finial is awesome.  Totally exceeds my expectations.  Beautiful work.

David (Portland, Oregon)

 

From: ChrisCk@aol.c*m
Subject: More pics - finally!!
Date: Sat, 5 May 2007
 
Good morning David:
Finally got round to fixing the turret properly.  That Gorilla glue is good!!!!!!!!!!  Here are the pics I promised.  Maybe there is a good one of the gazebo in its final painted glory that you can substitute for the one you have.

Thanks, It looks GREAT
Chris (Crozier, Virginia)

From: "S Smith" <slsmith@astound.n*t>
Subject: Emailing: IMG_0693, IMG_0694
Date: Fri, 27 Apr 2007
 
The cap worked out great, looks great. Thanks for the excellent work and easy install. Here's a couple of pictures.

Thanks again
Steve (Walnut Creek, California)

From: "Mark Shaff" <marks@awardmetals.c*m>
Subject: SHEET METAL SUPPLIER IN VANCOUVER
Date: Thu, 22 Feb 2007

 
WOW.
 Our company is a supplier of sheet metal for the construction industry. We are based out of California and have been in the Northwest since 1972.
 
We originally manufactured and sold concrete forming accessories as "Rap-I-Form", later to become Award Metals.
 
Our company has always been involved to some degree in the pre-fabricated-to length gutter supply business in Northern California. It has only been recently that we as a whole began to look at the STEEL "gutter-coil" business. (guttermans).
 
We know nothing about Aluminum, and have never had any education about its use in the gutter line.
 
Why am I telling you this? The president of Award Metals, Brent Taylor ( a Yale graduate) has let every division manager know about your website. He has let us all know that the best information on Aluminum vs steel can be found on "this guy's website" Damn if he isn't right. WOW
 
I will be reviewing all of the information on your website with my sales crew, so that they can talk intelligently in the market about guttercoil.  Many, many Thanks
 
Mark Shaff
From: Maarav@aol.c*m
Subject: Re: Gross chimney caps

Date: Sat, 20 Jan 2007
 
Can't wait to send you the pictures!!! What an ending - literally the icing on top of the cake!! Thank you doesn't come close to the expression of gratitude I have for your talent and artistry. I'm sending you some pics of my family and home. SWEET!!!!!!!!!!

Thank you again,
Brenda (Chester, New Jersey)

From: "Matovich Scott" <smatovich@qmiteam.c*m>
Subject: RE: Scott - balance has been transferred
Date: Fri, 24 Nov 2006

David - I will certainly send you some photos, after install.  It has been a pleasure to work with you - thanks for all the good communication and support. I trust the install should go well and we can contact you if any questions....
 
Take care....Scott

Date: Fri, 19 Jan 2007

Hello David,
They are finally installed and look great.  Their were a few small "bumps in the road" during install, but the GC resolved them quickly.  I will get a few photos and send to you, as we just finished some of the stone and trim work, so all is done.
 
Scott  (Setauket, New Jersey)

From: "Matt Eastaff" <lea_construction@charterinternet.c*m>
Subject: RE: Quote for custom no-rust sheet metal fabrication
Date: Wed, 15 Mar 2006
 
Thanks for the quick quote.  Even with the shipping, you came in at $700 lower then our local metal worker. I’m sure with your attention to detail, your work would be much nicer then theirs.  I will run this by my boss and get back to you ASAP.  I go to Portland a few times a year to visit friends, could probably just pick them up there and save even more money.

Matt (Brookings, Oregon)

From: "Teresa S. Trainor" <tstrainor@bellsouth.n*t>
Subject: YEA!!! We have installed the chimney cap!!! - 4 Pics
Date: Fri, 3 Mar 2006

Yes! We got the cap installed today!!! It looks fantastic – everyone is raving about the work you did. One of the guys on site doing a custom ceiling in my family room said it was the finest copper fabrication he had ever seen in his life, and he is a seasoned craftsman. Attached are the installation pics.  We ended up using a lift truck as a crane.  The whole thing went very smoothly! It was very exciting. I cannot tell you how happy we are  with the end results of all of this.  You are truly to be commended! Thank you for a wonderful piece of architectural art.

Teresa (Fairhope, Alabama)

From: "James Farrell" <jafarrel@cisco.c*m>
Date: Thu, 23 Feb 2006

 
David,
Thank you for all detailed information. I am planning to send you pictures of the installation and final result when my house is complete.
 
I can tell you that the market here in Texas would be a gold mine for you. Since I have found your web site and roof caps I have looked for quality roof caps on many homes in the area and to date have not found one that compares to yours.  Only very cheap and poor quality type final roof caps.
 
To get a better idea of the types of house the custom builders build check out this web site: http://grisak.com/SubdivisionsInWhichWeSpecialize/HomePage.htm .  The most common newer style home built here is Country French and at least 50% of the newly homes built have a turret of some type.
 
Here is a listing of builder in the area http://www.town-mall.net/community/builders.html - there are many Ultra custom builders
 
I moved to Texas from California last summer for the fabulous school systems here (compared to California). It has been an adjustment for my entire family but well worth it. The homes they build here are like no other place I seen, Breathtaking to say the least. So for your business - copper - worth your time to market your web site here.
If I can help let me know.
 
Looking forward to getting my roof caps...thanks very much.

James (Allen Texas)

From: "St. George, Charles \(GE Energy, Non GE\)" <charles.stgeorge@ge.c*m>
Date: Mon, 9 Jan 2006

Hello,
Yes, they just have the one 3.5" size at $7. each in cast bronze.  I just mounted my new turret cap with 8 of them and they look very nice, perhaps just a touch small at such a distance, but classy as all get out.  One fleur for every other side of this 16 sided cap was perfect.  I do not have the photos with me and am on the road in OK for the week.  Still, the combo of the cap and fleurs looks really great - my wife loves it.  The gilded Gabriel also arrived, so all I have to do is mount the tellurium stones and I will get the photos to you.  The cap is just right in that it does not draw TOO much attention to itself and is, therefore, a proper foundation to the gilded angel weathervane which will ride on top.   Can't wait to get photos of that to you!  Should be pretty wowsers for your website.  I will send mostly 1.1 meg pics so you can enlarge and crop as you like.
 
All the best and thanks for the great deal -- even the packing was like I've never seen for quality.  Wish all things were done this way!  The world would be a better place.
 
Charles
From: "Danny  Bassett" <doc9@cox.n*t>
Date: Fri, 6 Jan 2006
 
Hi My name is Daniel Bassett and I live in Conn.
I was surfing the net for a source of 4'x10' copper sheets. when I came across your website. I just wanted to tell you that as a vocational schooled for 4 years and then local union #40 of the sheet metal workers international union  schooled for another 4 years and then these past 17 years in Copper roofing that I am indeed impressed with your website and the craftsmanship of your products. (at the time I am writing this I had only gone through your chimney caps section, but I will go through the whole site) I am going to put your site as one of my favorites and I will steer people to your site when I can't do the work myself. You are the only site that I feel that I can do this with.  I'm sure your shop is much more than my operation which consists of me in my shed with a workbench for the type of work that you are performing. I usually just do copper roofs and windows, not to many chimney caps but a few. I am a lone worker that picks up these jobs when I'm laid off from my various union shops here in Conn.
 
 This is turning into more than I had planned, I just wanted to tell you that I thought your work was superb and I will pass on your web address to any clients I feel I can't accommodate (this may not be many but there are times when I'm working for an employer that I can't spare the time to do some of the customers needs. Keeping in mind that I am a one man operation).

I am wondering though how you got your sheet metal skills. Are you or were you in a local union? This is my guess. Because most times when I see a quality piece of sheet metal such as yours; the persons responsible are or were trained by the Sheet Metal Workers International Union.

 
 Any ways, good work and keep it up. Its inspiring to the rest of us "hacks". 
 Dan Bassett
 Meriden,Conn.

Reply:
That is very nice of you to say and I do appreciate you taking the time to write us. We have put a lot into our web site over the years, as you can see. It has literally taken me thousands of hours. It is a cheap way to advertise and reaches a better clientele, but it does take a rather large personal investment. Most other small companies farm out their web work, but they end up getting too frustrated trying to get the webmaster to do as they want and they loose steam and the web site never gets fully developed.

I appreciate the referrals. If you contact me with an e-mail stating how a certain person is going to contact us for some custom work, I will send you a referral fee if I happen to make the sale.

It is funny that you have thought this way about my training history. I talk about my past on a couple web pages:
http://dmr-gutters.com/pg/history.htm and http://dmr-gutters.com/fs/FSbio.htm
I was never trained in this at all. At only 18 years old I was became an auto mechanic without any training as well, and soon had the 3 local Honda dealerships sending clients to me. I was all self taught. Some people just have the gift for designing projects and thinking outside the box, where others cannot even follow written instructions. I love being creative and to solve problems.

Like you, I am only one person, and could never hope to service all the people out there who has need for this type of work, so instead of being selfish with my experience, I freely share this with the world and future generations of fabricators. I can only hope they put the care into what they do, like I have. Too many people out there just don't give a shit.

From: "Natelli, Michael" <Michael.Natelli@acs-inc.c*m>
Date: Thu, 5 Jan 2006


I will drop a check for $300 in the mail tomorrow and confirm sent.  You were very patient and accommodating.

From: Jak Alof <jakalof@yahoo.c*m>
Date: Sat, 10 Dec 2005

David,
Thanks for the holiday greetings.  I promised you some pictures and here are some.  I am very happy with the fascia and scuppers that you made for me.  Here are some pics showing the installation etc.  I have had a lot of good compliments on the fascia system that you built.  It really looks nice and it was very easy to install (with 3 people that is).  I was amazed at the crates you put together for shipping.  Those were a piece of work!

Take care and happy holidays.
John
From: "Richard & Mary-Alice" <ratiyeh@comcast.n*t>
Subject: Thanks For Everything
Date: Mon, 5 Dec 2005

We are so happy with the gutters  you installed on our home several years ago. Your work is outstanding and you are very precise in your operation. If any of my friends or relatives need any gutter work I most certainly will recommend you.

Thank you for all your efforts in my behalf.

 
Richard Atiyeh

From: "Pietzold, Alfred" <APietzol@harris.c*m>
Subject: Thanks for the leaf screens
Date: Mon, 31 Oct 2005

David and Tia,

     This past weekend I finally finished installing the leaf screens I purchased from you.  They are definitely the best ones I've seen.  Besides their nice appearance I really liked how I could shape them to fit the unusual spots.  We have 45 degree inside and outside corners on some of our gutters, plus 90 degree.  I was able to cut the screens for a nice "no gap" joint in the corners and mold them to fit snugly at the hip areas of the roof.  I'm hoping these hold up to the snow and ice this winter.  If they do then in the spring I plan on buying more to do my parents house. 

Thanks for providing such a fine product!

Al Pietzold
Rochester NY (south shore of Lake Ontario)

From: "Mark Antry" <mark.antry@xmission.c*m>
Date: Fri, 30 Sep 2005
 
Thanks David,
I'll look over the web instructions, yes you included a bunch of rivets and cleats so that should work out GREAT.  I have a chop saw with carbide blade so that will work out great.  I'll review the instructions on the web before I start.  I'm still so happy with my leaf screens, they are performing great.  I'll let you know how I make out on the leaf catchers.  Not sure where it is on the Honey-Do list, so don't know when I'll get to it.
 
Mark
by the way you run a very nice business.  I'm glad I found it!
From: "George C." <gnosiswithinu@hotmail.c*m>
Subject: Thank you...
Date: Mon, 19 Sep 2005
 

Dear Mr. Rich,
You know something? I'm on the internet trying to find info on how to apply stucco on an old basement wall and how to replace two of the old basement widows but along the way, I found your web site. So I just had to tell you that your work is admirable! I thank you for providing the Chimney & Flashing Photo Page. It is very informative and the photos clearly illustrate what flashing entails. I am a great admirer of skilled workers like yourself who take great pride it their work and willing to share your knowledge with others. I have yet to show your website to my lady who needs her chimney flashed but has no idea why or how its done properly.

Anyway, thanks again for your web site

Sincerely, George Carenzo
Philadelphia, Pa.

From: "C. A." <cacichelly@hotmail.c*m>
Subject: mitering
Date: Sat, 10 Sep 2005

Dear Sir, my name is Christopher and I work as a carpenter/contractor in Winnipeg, Manitoba.  I have really enjoyed your website and I think that you do beautiful work.   Not wanting to waste your time with compliments (but I can if you want ) I was wondering if you could tell me how I should/could mite inside and outside corners for K style 5 inch eavestrough.  I have extensive experience with fabricating aluminum shapes  from flat stock to finished shape to applying (specifically window cladding and soffit/ fascia) but alas, I have never observed anyone in the process of making a seamless miter on aluminum eavestrough.  You seem to be a very approachable person and this is the main reason why I am asking you and judging from your work I would be wise to take your advice.  A family friend has asked me to redo their eavestrough and I do not want to look like a hack.
respectfully,
Christopher

Greetings Christopher,
Thank you for this inquiry. Yes, we should be able to help you. I am not familiar with the term 'eavestrough'. Is that the term you are using for the K-5 gutter? I am sorry I was not successful in making our web site easier and more logical for you to navigate. We would love to hear you ideas on how to make it better. You can see a detailed step-by-step process of making that sort of corner on our web site on the Kistler pages:
http://dmr-gutters.com/pg/Kistler3.htm and http://dmr-gutters.com/pg/Kistler4.htm . If you feel that you need more information you can read over our Gutter Contractors Schooling at:
http://dmr-gutters.com/gm/gm1.htm

Good luck.

Date: 11 September 2005

Thank you very much for your reply. I did not see that link on your site to those pages.  Eavestrough is actually the 'Canadian' term for gutter.  So if you are ever a spy for the U.S. government in Canada. Don't say gutter because you will give yourself away LOL.  What  can I say except you saved my butt and your business ethos and craftsmanship should be emulated by everyone.  Old fashioned values and old, old fashioned craftsmanship.

take care
Christopher

From: "Kristin Bassett" <kristinbensen@earthlink.n*t>
Subject: RE: Gutter Replacement
Date: Sat, 27 Aug 2005

Hi David,
Thank you so much for the information.  I really appreciate the time, effort and quality you put into your work, which is why we could only go with you for this job.  Please don't cut more than 1/2 inch from rafter tails if needed; using any existing slope is preferable in all cases.  Of course the gutters need to slope so placing the porch downspouts on the columns is fine if necessary.  For any less than ideal downspout placement, we will dig out the side yards and pipe the runoff to the front yard.  I'd like to keep horizontal/sloping downspouts off the sides of the house if possible, too.  This is just the first of many projects on this house and as you quote, "Conform, go crazy or become an artist." sounds like an appropriate theme!  I'm going to try to strike a balance between the three.

Take good care and thank you again for the extra time,
Kristin

Date: 31 August 2005

David,
First, thank you so much.  The check is going out tomorrow.  We're the kind of people who get excited about things like gutters (and rafter tails) and we've walked around the house a couple of times to check them out and admire them.  The best part is knowing that the job has been done well.  That just doesn't happen often at all.  Very, very few professionals can provide that peace of mind.  We will be sending your contact info to our friends. 
 
Thank you for the pictures, that is way above and beyond.  Not minding your business is just fine with me!  I'll be calling the chimney guys for sure.  I would love the rest of the pictures you have, thanks.  Is this even counter flashing?  It doesn't look like anything goes into the mortar.  I asked for counter flashing but...?  Also, the piece you removed was up there on purpose, which is worse than its having been forgotten. 
 
Take good care,
 
Kristin and Stuart
 
Here's another quote/saying: You never really own an old house, you belong to it.

Date: 1 September 2005

Hi again,
I forwarded your first email to my dad and this was his reply.  I thought he had good questions.  We would want you to do the flashing, but not if it has to be torn up again with the new roof (in a few years).  And then when we do get a new roof, I'd like to hire you to observe the roofers to make sure they do it right if you would do that sort of work.

[Her Father] That is so sad, Folks like that shouldn’t be allowed to work on anything. Don’t they have licensing laws up there? I hope you are going to let the copper guys do it. I liked their presentation anyone who would go that much trouble would probably go to the same amount of trouble to do the job. Just have them take pictures of the new work. Ask them if when the roof is replaced how will the new shingles match up with the copper they put in? Will it have to be done again? How does that work?

[Kristin Bassett] They put that scrap piece up there on purpose to further divert water.  At least they said the put some extra up there for that purpose.  By this I mean that if you can just pluck it off the roof as if it were a forgotten scrap then it means their work is literally garbage.  Anyway, no big hurry on this but we'll be calling you for more work in the future.  Have a great weekend and thanks again.  Kristin and Stuart.

From: Tom Bromann <tombromann@bookletbinding.c*m> 
Subject: Thanks for everything
Date: Wed, 24 Aug 2005

David and Tia,
I received by gazebo cap yesterday and already have it installed.  It really classes up the look of the roof.  Thanks very much for your quality workmanship and constant communication during the manufacturing process.

Tom

From: CaitrionasPetals@aol.c*m 
Subject: An Cailleach Shron
Date: Wed, 3 Aug 2005

Good evening David and Tia :)

I want you to know, clearly, David, that I have more than faith in your business flow....I have watched carefully how you work, how you sit in it, how you treat your materials and tools, the reverence within which you move, into your work. The energy that you, and Tia have added to it all is welcome and wonderful. Party on~ This means more to me than I can say, embarking on the kind of project this has been for us, and will continue, to be.....I appreciate you~smile~ thank you.

Hope all is well, bright and busy

Cait

From: CharlesTpne@aol.c*m
Subject: Gazebo Roof
Date: Fri, 22 Jul 2005

David,
The roof looks fantastic!   Just got home and went out and stared....now I am going to bed...lol...
Looking forward to seeing you tomorrow...
Charlie

From: Robert L Alspaw <rlapanda@sbcglobal.n*t> 
Date: Mon, 25 Apr 2005

Hey David,
How are you guy's? Yes you can have pictures of the scupper work we did with your product. It turned out beautiful and the customers really love it. They are a little freaked though; they say everybody in the neighborhood keeps walking by staring at their house. I still need to take those pictures. You have motivated me to do it soon. Well got to go. Talk to you soon.

Robert - Advanced Gutter Systems, Sacramento, California

From: Michael Wilder <mwilder61@ameritech.n*t>
Date: Wed, 8 Dec 2004

David and Tia:

We received the cap in great condition and it has been installed on our turret.  It looks absolutely beautiful.  I have to tell you how the roofing company raved about the quality gauged material used and the fine craftsmanship practiced to make such a beautiful piece.  They suspected I paid 3 times the amount I did to get this done.

 

Thank you very much for your piece of artwork.  I will send you a picture of the final installed product in a couple of days.

 
Regards,
Mike Wilder, Arlington Heights, Illinois
From: "Jean Russo" <j.russo1@cox.n*t
Subject: roof caps
Date: Tue, 7 Dec 2004
 
David and Tia
The roof caps have arrived and yesterday the weather broke enough for the roofing people to install them.  They look great.  They are bright and shiny now but I know soon they will have the weathered look.
 
Thanks for a great job.
Jean Russo, Rhode Island, New York

From: "Bill and Nancy Rank" <WJRtheBest@aol.c*m >
Date: 5 Aug 2004

Hi David and Tia,
Thanks for the reply.  There is certainly no need to rush and take up your weekends. I would be much happier knowing that both of you were able to have some "relaxing" time rather than jammed up working around the clock on this cap.  It is quite evident that you take extreme pride in your work and I don't want to turn this project into a chore for you.  So, enjoy your weekends and I will mail a check for $600 off to you so that I can be put onto your schedule.

Thanks again. I'm not used to such prompt responses - especially with such a concern for detail. We've been dealing with a lot of suppliers for kitchen cabinets, plumbing fixtures, etc... We usually have to chase them down for answers after waiting long past their promised response date.  Thanks for a refreshing experience!

Have a great weekend,
Bill Rank, Orlando, Florida

Date: Thu, 23 Sep 2004

Hi David and Tia,
Sorry for the delay in emailing you, but we received the cap on Monday. I cut only one side open to look at it and it looks terrific - that's an understatement! I don't want to take it out of the crate yet because I've had some problems in contacting my builder and I don't want it unprotected until it is ready to be installed.

Wow, you did a great job. I can't wait to see it on my home. The care and pride in your work is very evident - not only in the product but in an equally impressive packing job. The DHL man had it laying on its side in his truck. I was a bit concerned about this until I cut open one side and saw that an eggshell would have been 100% protected in that crate.

Thanks for your hard work and attention to detail.

I'll be emailing pictures as soon as it is installed.

Thanks again,

Nancy and Bill Rank
, Orlando, Florida

From: "Alan Rachlin" <AlanRRachlin@aol.c*m>
Subject: Eureka!
Date: Fri, 18 Jun 2004

Hi Mr. Rich,

Thank you very much for taking so much time to respond to my email. I can't believe that you wrote such a comprehensive reply. I'm sorry that I've been so slow to get back to you. I appreciate your expert advice on what to do about my drain issue. I've already yanked the strainer out and will definitely put in a Leaf-catcher in that and other problem downspouts (I need three -- can I order online?).

Date: Mon, 9 Aug 2004

Hi David,

Well, the copper funnel, downspout, and Leaf-catcher are up. I took ten times longer to do it than you would've, but at least I did it one-tenth as well as you would've. Fortunately, with the instructions in your emails and at your website, it was hard for me to mess up, though I tried my best. As you knew, the hardest part was installing the funnel, but eventually I got it in (with a flange as you suggested) and caulked everything -- twice. The copper looked beautiful, but we still went ahead and painted it white to match the other gutters and downspouts. I'm not really done because I first have to do some re-grading of the ground and then install the underground drainpipe -- which probably won't get done until late next month. (I'll email you a photo when it's totally done.) But I feel like the most important part is done -- thanks to you. Now, I'm just waiting for a deluge so I can test the system. I have no doubt that the funnel will make a huge difference -- the opening at the bottom of the built-in gutter is now 24 square inches instead of the mere 4 square inches it used to be. Thank you so much for all you've done. I truly appreciate everything: your brilliant plan, numerous emails, patience with my ignorance, meticulous instructions, turnkey package, product quality, responsiveness, and kindness. Across over 3000 miles you solved my problem and did so by guiding a total novice -- me. You're the master!

Thanks,
Alan Rachlin, Great Falls, Virginia

From: "Doug Szakacsy" <donacci@yahoo.c*m>
Subject: Re: Summer Project
Date: 4 July 2004

Hi David,
We got the picture, it looks great! Hannah and I will see you tomorrow. Been very busy with other house repairs, hope you didn't need any further assistance before we come. See you soon and thanks, Doug

Date: 12 July 2004

Hi David,
Thanks for the pics! We enjoyed meeting you folks and appreciated your dinner company. We love the copper. It will probably still be a while before I put it up. It's the icing on the cake and the cake's still in the oven.

Seems as though the shake roof was nailed directly into what one roofer called a "false-roof"? He said he'll need to put down some plywood after stripping off the old shingles and felt? This is why my estimate for the moderate comp roof was double what was originally estimated by our house inspector (a former roofer). Ah., California.

Let me know if you need a little postage compensation when it comes time to send out the second grille.

Thanks, Doug

Date: 26 July 2004

I really appreciate your thoroughness/attention to detail and customer service. You guys are the best!

Doug Szakacsy, Oxnard, California

From: "Jim Wilson" <jimwilson3@charter.n*t>
Subject: Thank you.
Date: 19 Jun 2004

Good Morning,
I live in Manistee, Michigan and have been slowly replacing our roof. Our home was build within a year or two of 1890. When stripping the shingles I found three layers of asphalt and one of cedar shake. Although I have spent two summers working with roofing crews. I am no expert. I would like to due right by the original builders and return the roof to the original condition. The flashing has been an issue until I found your website. I found the original chimney flashing and can see how I should replace it. I just was not sure if re-flashing in the same original method is still the best way?

Thank you for confirming my thoughts in re-flashing and counter-flashing.

Sincerely,
Jim Wilson, Manistee, Minnesota

From: "Paul A Hubanks" <paul@mindstar.c*m>
Subject: RE: Custom Chimney Cap
Date: 28 April 2004

Thanks, for helping me out with this project!

Date: 29 April 2004

Looks great! This is a big improvement over my current too small (and flat) lid that doesn't completely cover my chimney hole. I doubt very many metal workers could have pulled off this difficult design. Nice Job!

Thanks again for all your help.

Date: 4 May 2004

Just wanted to let you know that I got the caps late last week and just installed the smaller one on my chimney today. It fit perfectly!!! Thanks for doing such a fantastic job.

I am keeping the bigger one as a spare. This was a tough project and you executed it beautifully.

Paul Hubanks, Bowie, Maryland

From: "Tom and Ram Giberson" <tgiberson@charter.n*t>
Subject: RE: Turret Roof Cap Custom Work for Tom and Ram Giberson
Date: 19 Apr 2004

David ,
I am stunned! The cap is looking better than my wife and I could have imagined. Our renovation project has taken over one year of unrelenting work to this date and still has a ways to go before the completion of this first phase of our overall renovation plan. I am a physician and have the privilege of working with dedicated, gifted people in my day to day activities. During this renovation I have been extremely impressed with the talent, skill level, creativity, and integrity of those who have been part of this project. The renovation was intended to turn a house into something that was our home. What we have found is that our home is not just rooms and projects, but stories of the people who worked to transform a concept into reality. It has not always been “fun”, as we have been living in our home throughout, but it has been a pleasure to interact with you and with so many others who are unique and talented artisans. For that, as well as the beautiful cap, we thank you.

Tom and Ram Giberson, Athens, Georgia

Date: 8 June2004

We finally got the roof cap and weathervane up. To say that it is spectacular would be a little understated. I have asked our contractor to take some digital pictures and send them to you. We have seen your work on the cap on your web page. That is so cool! Thanks for everything.

Tom and Ram Giberson, Athens, Georgia

From: "Larry Hodge" <hodgel@bellsouth.n*t>
Subject: RE: Turret Roof Cap Custom Work for Tom and Ram Giberson

Date: 16 Apr 2004

 

David,
The work looks great. We cut the check yesterday with our check run and it is being mailed today. If you do not receive it by Tues. let me know. 
Thanks,

Larry Hodge CR
Larry Hodge Construction Inc. Watkinsville, GA

From: "Jim&Connie Huffmon" <jimconie@msn.c*m>
Subject: Copper cap

Date: 24 Feb 2004

 

David,
Enclosed are a couple of pictures of the copper cap that you fabricated for me. I thought you might like to see it installed. It fit very well and installed simply. I was very pleased with the quality of the cap and construction. All of our dealings to order and build the cap went well. I would recommend you to all.

Thank you,
Jim Huffmon, California

From: "Richard Atiyeh" <RAtiyeh@aol.c*m>
Subject: Gutters
Date: Thu, 20 Nov 2003

I want to thank you for coming out last night and unplugging our gutters. We are sorry that it was such a miserable night and how uncomfortable you must have been doing the work. We couldn't sleep for 2 nights because of the constant dripping noise. I hope the problem has been taken care of. You take good care of your customers and we appreciate it.

Richard Atiyeh, Portland, Oregon

From: "Sherry Block" <johnandsherryblock@sbcglobal.n*t>
Subject: Re: Gutter screen

Date: 16 Nov 2003

 

David,
Thanks for your help I appreciate it,

Erik Block, Hadlyme, Connecticut

From: "David M. Siegler" <david@Siegler.c*m>
Subject: Gazebo Cap Arrived

Date: 21 Oct 2003

 

David,
The cap arrived yesterday. Looks great and like it will last forever. Thanks for including the copper nails, they were on my list to buy. I will put it up top tomorrow so I'll know about the fit then.

Thanks!
David Siegler, Mid Valley, California

From: "Gagnon, Neal" <Neal.Gagnon@bellsouth.c*m>
Subject: RE: Gutter Parts Delivery for Homeowners

Date: 17 Oct 2003

 

The units are beautiful, and well built. Not installed yet...hopefully this weekend.
Take care, Neal Gagnon, Raleigh, North Carolina

From: "Nell & Sean" <seannell@theofficenet.c*m>
Subject: Copper Gazebo Cap Installed

Date: 30 Sep 2003

 

Dave,
This morning I attached the top. I am very pleased with the quality of workmanship.  It fits perfectly! The corner braces just clear the corners of my octagon walls and are visible from below. I really struggled trying to install the last side of metal roofing and trim...ouch! My legs are cramped. Anyway, you know roofs pretty well.

Peace to you and Tia..
Sean, Eastern Washington

PS...I have enjoyed working with you and hope we can do more business in the future. I also want to say that your personal information on your website is really, well, quite extensive to say the least. Not many people would be brave enough to share that with the public. Kudos to you!

 

 

From: "Todd Huegli" <todd.huegli@prodigy.n*t>
Subject: RE: The Copper Gazebo Cap That You Ordered

Date: 30 June 2003

 

David,
We received the copper cap. It looks great on the gazebo. Thanks again. I believe you spoke to my carpenter when he told you we'd send pictures. I have some, but not in digital format. If you'd like me to send some of them, please forward your address again.

I do have one question. Why do you change the pitch slightly from what is given. Does this help ensure the lip stays tighter against the shakes?

Thanks for your quality workmanship.

Todd
Archadeck of Des Moines, Iowa

Date: 2 Jul 2003

I did get the original e-mail and the pictures and instructions were very helpful. I hope we can do business again in the future. It's nice to work with suppliers like yourself who work hard at quality and customer service. Keep up the good work.

I didn't see much info on gazebo caps on your web site-we have about 80 offices around the country and  thought you may want me to forward some info about the services you provide. I could just post your web site to the other offices, but it focused mainly on gutters. Let me know.

Todd Huegli
Archadeck of Des Moines, Iowa

Date: 2 Jul 2003

David,
I just posted your web link on the Archadeck bulletin board. I hope you get some business. As a national company, we do a lot of gazebos each year.

Todd

From: "Jeffrey Baker" <jbaker@biznet.n*t>
Subject: Re: Gazebo Work Bid

Date: 22 Apr 2003

 

BTW... Gail loves it :)

Jeff & Gail Baker, Glen Allen, Virginia

From: "James" <james@wcci.b*z>
Subject: Re: Gutter Work

Date: 28 Mar 2003

 

David - Just wanted to let you know that I am very please with how the gutters turned out. They look fantastic! THANK YOU! THANK YOU! THANK YOU!

James, Portland, Oregon

From: "Dale Yocum" <dale@yocum.c*m>
Subject: Copper Gutter Work

Date: 18 Mar 2003

 

David,
I’m glad to see on your web site that you’ve been keeping busy! It’s nice to see that your attention to quality is paying off in more business. So far our copper gutters you installed last summer have been working great.

Thanks for your help,
Dale Yocum
4343 SW Fairview , Portland, Oregon

Date: 26 Mar 2003

Thanks for all your efforts and going beyond the call of duty. I didn't really expect you to do that for free...what a nice gesture on your part!

Thanks again,
Dale

 

From: "Bob Morgan" <Bob@6string.us>
Subject: Your Gutter Work

Date: 13 Jan 2003
 

David,
Susan and I appreciate the professional job you did on our gutters. If you wish to use us as a reference, please feel free to do so.

Bob Morgan, Portland, Oregon

 


 

Other Helpful Roofing Information
For some valuable advice with regards to roofing and rain management issues check out our:

(a) Gutter Installation
(b) Gutter Debris Protection Options
(c) Roofing Quality Standards
(d) Chimney Flashing
(e) Moss Control & Treatment

web pages for answers and solutions that could save you thousands of $ and a great deal of anguish.

If you do find this information very helpful, feel free to send us a $ tip for the assistance we so freely have published on the web here for your benefit, like you might tip a waitress.  Heck, send us a gift certificate for a candle lit dinner for two. <LOL>

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