What You Do, or Cannot Do?
I specialize in building the best rain management products you're likely to find for clients across the Nation at a reasonable cost, which is less than most shops from what I've heard. I'm very clever, but my mind reading skills are limited, so I have to depend on the accurate information provide by you in order to make your dreams come true with the least amount of complications possible. I will do my best to ask the right questions, so these products will go on without a hitch to the point of being annoying at times.

I'm an Oregon Licensed Gutter Contractor, but I'm not licensed to do roofing related installation work, so even if you happen to be local to us you may still need to hire a Roofing Contractor to install some of the roofing products we make, if you are not able to do it yourself. I do what I can to make the installation as simple as possible. I even supply all the copper or stainless steel fasteners along with detailed installation instructions. There are several on-line consumer referral web sites to use in order to find good local Roofing Contractors, but you would do well to reference my Roofing Specifications web page to help you interview local Contactors.

Phone Calls:
I answer my cell phone personally nearly all hours to discuss the details of your project, but it is best to have the quote in writing through e-mail. If you cannot work through e-mail that would make this very slow and difficult to share photos and diagrams through the Postal Service, but I will work with you as swiftly as possible. I am still a hands-on contractor, so I may need to call you back when I am in a better place to talk (hands free pulled off to the side of the road, or down off my ladder), so in case I'm not able to answer; please leave us your contact name and phone number, so I can call you back. I had a toll free phone number for several years, but it did not get used much, so I discontinued it early 2009.

I'm happy to talk over the phone personally to answer your questions and discuss different option, but it is always best to have a quote in writing with the final details listed, so we have more than just our memory to rely on.  I refrain from quoting prices over the phone for this reason, besides the fact that it often takes hours to diagram and work out the math in order to write up a firm quote. I need you to send me an e-mail with your contact info, preferably with photos and or diagrams with your request for a quote.

This may take a few e-mails back and forth to work out all the details with you, but I do check e-mail at least twice a day, even on weekends if possible. I will respond to you with a personalized e-mail within 24 hours. If I have not responded soon after, write us again, or call to see that we received your message (there's always the chance your letter got stopped by spam filtering).

E-mail CBD for a Quote
To e-mail us just click on our copper mailbox above and it should automatically launch your e-mail program with our e-mail address in place and subject line typed in.  Write us an e-mail with a description of the work needed and perhaps what sort of budget limits you might have, along with any relevant digital photos or diagrams (please scan diagrams in as jpg image file) that you can provide, along with your contact info and phone# in case we have some question for you, so I can respond with a quote for your consideration.

This may take a several e-mails back and forth to work out all these details with you, but I check e-mail at least twice a day, even on weekends when possible. I normally respond with a personalized e-mail within 24 hours.  If I have not responded soon after, write us again, or call to see that we received your message (there's always the chance your letter got stopped by spam filtering).

Can I Fax You Forms or a Diagram?
Our printer/scanner is also a fax machine, but we dropped our land lines back in 2004, so it is not even connected. I'm trying to do my part to encourage the business community to abandon faxes all together, in that they have not changed that technology much in the last 2 decades. A scanned 'jpg' image file, Word 'doc' files, or 'pdf' are by far much clearer than a fax. We prefer just a standard 'jpg' image file. Don't worry about reducing the image size for a smaller file. I like images that are at least 1,280 pixels wide to get a decent look.

If you do still need to fax us a document we have a ph# you can use that will send it over to my Wife's e-mail: 971-216-4999. Be sure to send me an e-mail as well; letting me know to have her forward that to my computer, or I may never see it.

Sending Us Digital Photos:
Fortunately these days most everyone has a digital camera on their cell phone if nothing else, and we know how to e-mail those pictures to our friends and family, so this has worked out much better as of late. Modern digital cameras take very large photos for better clarity when printing and allow for better photo editing; like cropping down to the relevant part of the photo and such. Feel free to send us photos as is. We have a broadband connection, so large image files has not a problem. Some times it is good to get these large image files to be able to zoom in for a better look at your situation.

For this web site I reduce the photos down to 1,280 up to 1,600 pixels wide for a more full screen look on most common monitor settings. You probably already have a simple photo editing program on your PC to do the most basic types of editing like this, but I have found a program called ACDSee for only $70 that seems very user friendly for viewing, sorting, and photo editing. Although they are still working on a beta Mac version.

Local Clients:
I've done on-site work within a 150 mile radius and I could travel further, but I have to charge for travel time and boarding for job sites outside the Portland, Oregon Metro area. I am not licensed to work out side Oregon, so if you are that far away I cannot help you with the installation. I can often whip out simple flashing orders or gutter part run-outs within a week. We should be able to work out a preliminary bid on-line, but if you need me to drive out to your house to get measurements I will provide a free detailed estimate as long as you are within 20 miles of Down Town Portland, Oregon. Within a couple work days time I should be able to provide you with a bid. I will try to call you before driving out to the job site, but if you do not hear back from me within 24 hours with a personal e-mail, I may not have received your e-mail for some reason, so call me directly.

Non-locals:
Most of our custom copper work over the last several years has been for clients back East and a few outside the USA. Look over our Latest News web page for an idea of what our current lead-time is for custom copper work. I prefer to handle the details through e-mail, so we both have a written record of these details and price negotiation. That way there should be no chance of a dispute. I assure you that I'm very disciplined to respond swiftly to each client's e-mail within 24 hours, so this should go relatively quickly, but you are welcome to call to brainstorm ideas with me.  Please call me if you had not receive a reply within 24 hours.

Payments and Wait Time:
I can only begin work with receipt of your full payment or the appropriate deposit.  For work over $500 I only need a 1/2 deposit, and the rest upon completion.  For orders of over $2k 1/3 deposit is fine, with the second 1/3 due when I have started on your project. You will see it's progress through several digital photos for your approval (as seen on this web site). I will then need the balance before shipping.

Expedited Work:
If you feel confident that we will be able to work out a reasonable contract you can expedite this process by getting on my schedule after mailing a $200 reservation down payment. This takes the pressure off of having to make a hasty decision about the details of your project and have a firm ceiling cost set before I begin. All but $100 of that reservation fee is refundable if we are not able to work out an arrangement that suits your needs and budget. This is not a ploy to scam $100 from people. I will do my best to provide you with a reasonable quote that meets your need. I am far to busy to mess with people like that.

Cancellations:
We know life is some times unpredictable, so if you find yourself needing to cancel the contract for any reason; all but $100 is refundable up until the time I have started to build your project. At that point when I have cut and bent copper for your project the deposit is not refundable, such as the standard policy of most any other custom shop.

Client Satisfaction:
I cannot guarantee your project will be perfect or just exactly what you had pictured in your mind. I will guarantee it will fit the specification you provided, built as well as I know how given the limitations of your budget, and it will not be damaged when you first get it.

In the event of an issue arising from a client being unsatisfied with a project before it ships; I will normally bend over backwards to make things right. Fortunately this has only been a problem with one client (2/08) where we were not able to resolve our differences, so it could happen. I cannot possibly cover all possible issues here, but if a clients aesthetic concerns conflicts with design quality, I will not compromise my standards, even if that client is fine that it would void the warranty.

If you were to not approve the fabrication I built before it ships from review of the photos I've sent; you can refuse that project and not be obligated for any more cost. The deposit would not be refundable unless I manage to sell it to some other client.

After you had taken delivery it can be returned for the amount less the deposit, but I would not cover the return shipping cost. Some deposit may be refundable if I manage to sell it to another client.

Shipping Charges:
Our quoted prices for smaller items like roof caps usually include the cost of the custom shipping crate and the delivery cost with FedEx Ground or Roadrunner truck freight within the continental USA. Larger items like chimney caps will have itemized charges and receive final cost discounts if the unit weighs less than anticipated in the original quote. You will need to tell us if you require 2nd day, express delivery, or foreign shipping, so I can quote you the price for those very expensive delivery services. Most price examples on this web site show the price they paid with shipping included, so you have a more ralistic idea of what a project like your's would cost.