What
We Do, or Cannot Do:
I specialize in building the best rain management
products you will find for clients across the country at a reasonable
price, which seems to be less than most shops from what we have heard
from our clients. Whether you are a local client or on the other side
of the Country we are very dependant on the info you can provide to
make your dream come true with the least amount of complications.
I am a licensed contractor, but I am not licensed to do roofing related
installation work in or outside the State of Oregon, so you will need
to have another roofing contractor for the installation if you are not
able to do it yourself. We have links to
Angie's List to help in this
process. I do my best to supply all the stainless steel fasteners with
detailed installation instructions. I (David)
am happy to talk on the phone personally to answer questions
and talk over different option. I answer the phone personally whenever
possible. However I do not quote prices over the phone for the sole
reason that neither of us would have a record of what was said or agreed
upon, besides the fact that it often takes hours to diagram and work
out the math to write up a quote. I need you to send me an e-mail with
your contact info, preferably with photos and or diagrams to request
a quote for the custom work needed.
E-mail Us for a Quote
To e-mail us just click on our copper mailbox above and it will automatically
launch your e-mail program with our e-mail address in place and subject
line typed in. Or you can use the form below. Write us an e-mail with a description of the work needed
and perhaps what sort of budget limits you might have, along with any
relevant digital photos or diagrams (scanned in
as a jpg image file) that you can provide, along with your contact
info and phone# in case we have some question for you, so we can respond
with a quote for your consideration.
This may take a few e-mails back and forth to work out all the
details with you, but we do check our e-mail at least twice a day,
even on weekends. I will respond to you with a personalized e-mail within 24 hours.
If we have not responded soon after, write us again, or call to see
that we received your message (there's always
the chance your letter got stopped by spam filtering).
Sending Digital Photos:
Modern cameras do take very large photos for better
clarity when printing and allow for better photo editing; like cropping
down to the relevant part of the photo and such. I do get lots of large
images sent in that are much bigger than the screen of my monitor. The
main problem is how long they take to upload and download, but fortunately
we have broadband service here, so that is not a big problem. I have
an image viewer that will also show me the photo automatically reduced
to just the screen size. Feel free to send photos as is. Some times
it is good to get large image files to be able to zoom in for a better
look.
For this web site I reduce the photos down to only 1,000
pixels wide for a near full screen image on most monitor settings. You
probably already have a simple photo editing program on your PC to do
the most basic types of editing like this, but I have found a program
called ACDSee 10 for only $50 that
seems the most user friendly for doing these sort of viewing sorting
and photo editing, although they do not have a Mac version still.
Can I
Fax You Forms or a
Diagram? Our printer/scanner is also a fax machine, but we
had dropped our land lines several years ago. We recently had to get
DSL, so we do have a land line now, but our printer is not normally
connected, since it is so rarely used. You can contact us to connect
it and get that phone #, but I am trying to do my part to encourage
the business community to abandon faxes all together. They have not
changed that technology much in the last 2 decades. A simple scanned
'jpg' image file, Word 'doc' files, or 'pdf' files are by far much more
clear than any fax. We prefer just a standard 'jpg' image file. Don't
worry about reducing the image size for a smaller file. We like images
that are at least 1,000 pixels wide for a near full screen view.
Local Clients:
We have done work for clients on the coast and as far South as Corvallis.
If you are local to us in the Portland Oregon metro area or can drive
here to pick up the items look over our
Latest News web page
for an idea of what our current lead-time is for custom copper work,
but I can often whip out simple flashing orders within a few days if
I do not already have the material. Go to
http://dmr-gutters.com/news.htm
to see what our time-line for gutter replacement. We should be able
to work out a preliminary bid on-line, but if you need us to drive out
to your house to get measurements I will provide a free detailed estimate,
as long as you are within 30 miles or so from Eagle Creek Oregon. For
those further away we would need to charge an extra transportation cost.
Within a couple work days time I should be able to provide you with
a bid. I will try to call you before driving out there, but if you do
not hear back from us within 24 hours with a confirmation e-mail, we
may not have received your e-mail for some reason, so call me directly.
Even though I make the best rain management parts you will find I
am still not able to do any roofing related installation work in the
future, because I cannot afford to carry the very expensive roofer's
liability insurance, as it costs 500% more than any other types of construction.
I have just a small business with no employees to crank out the volume
of work required to pay that much in insurance premiums. I am licensed
in Oregon to do Sheet Metal Fabrication and Gutter replacement. I am
not licensed to perform any work outside the State of Oregon.
Non-locals: Most
of our work over the last few years has been for clients all across
the Nation and a few outside the USA. Look over our
Latest News web page
for an idea of what our current lead-time is for custom copper work.
We prefer to handle the details through e-mail, so we both have a written
record of these details and price negotiations, so there is no chance
for a dispute from memory recall. I assure you that I am very disciplined
to respond quickly to each client's e-mail within 24 hours, so this
should go relatively quickly, but you are welcome to call to brainstorm
ideas with me. You are welcome to call our toll free number if
you want to check if I received your e-mail, but I do not quote prices
over the phone for the reason stated above.
Calls: David
most always will answer the phone personally if he is able, but if you
cannot work through e-mail correspondence that would make this very
difficult and slow to share photos and diagrams through the mail, but
you may call our mobile phone at:
(503) 351-7082.
If you do not have free long distance on your cell phone or home phone
then you can call us toll free at
1-866-372-3585.
It rings the same mobile phone, so I am easy to reach at nearly all
hours. I am still a hands-on contractor, so I may need to call you back
when I am in a better place to talk
(hands free
pulled off to the side of the road, or down off my ladder), so
in case he is not able to answer; please leave us your contact name
and phone number.
Payments and Wait Time:
I can only begin work with receipt of your full payment or the appropriate
deposit. For work over $500 I only need a half down deposit to
get things started, and the rest upon completion. For orders of
over $2k a 1/3 deposit is fine, with the second 1/3 due when I have
started on your project. You will see this through the digital photos
I provided of the progress for your approval
(as
seen on this web site). I will then need the balance before shipping.
Expedite: If you feel confident
that we will be able to work out a reasonable contract; you can expedite
your getting on my schedule by mailing a $200 reservation down payment
to get your project set in my cue as soon as possible. this takes the
pressure off of having to make a hasty decision about the details of
your project. As listed above all but $100 for holding that spot
in my schedule open is refundable if we are not able to work out an
arrangement that suits your needs and budget.
Cancellations:
We know life is some times unpredictable, so if you find yourself needing
to cancel the contract for any reason; all but $100 is refundable up
until the time I have started to build your project. At that point when
I have cut and bent copper for your project the deposit is not refundable,
such as the standard policy of most other custom shops.
Client
Satisfaction:
I cannot guarantee your project will be flawless or perfect. I will
guarantee it will fit the specification you provided and will be built
as well as I know how, given the limitations of your budget. In the
case of an issue arising from the client being unsatisfied with a project
before it ships; I will normally bend over backwards to make things
right. Fortunately this has only been a problem with one client
(2/08) where we were not able to resolve
our differences, so it could happen. I cannot possibly cover all possible
issues here, but if a clients aesthetic concerns conflicts with design
quality; I will not compromise my standards, even if that client is
fine that it would void the warranty.
All but $100 is refundable before I have started physically building
your project. The deposit paid will not be refunded after I have begun
cutting and bending metal.
Credit Card Payments:
Most clients simply pay us by mailing a personal check, but if your
order needs to be paid by credit card you can use PayPal by clicking
on this button below, but it will still take several days for us to
receive your payment. And they will collect a substantial fee out of
that payment for that service, so that is not our preferred method of
payment. It is just as fast and we would receive all of your payment
that way.
Shipping Charges:
The prices for small items like roof caps usually
include the cost of the custom shipping crate and the shipping charges
with FedEx Ground or Roadrunner/Dawes truck shipping in the continental
USA. Larger items like chimney caps will have itemized charges and receive
final cost discounts if the unit weighs in at less than anticipated
in the original quote. You will need to tell us if you need 2nd day
express delivery or foreign shipping, so we can quote you the price
for that very expensive delivery service.
Consultation Service
For consultation services; it is true that this web site demonstrates
how I (David Rich) have an extraordinary
ability in mechanical comprehension and spatial arrangement, as well
as the last 15 years experience specializing in rain management, so
I may be able to assist you to evaluate situations better than most
experienced contractors and even inspectors, be they unbiased and honest
or not. If you have an existing issue or a up-coming issue about
construction work regarding many aspects of construction, we offer a
Quality Control Standards Consultation Service for a fee.
We would love to be able to help everyone for free, but in the real
world this is simply not possible; or I would be on the phone 24/7,
and you would still have trouble getting your call in to me. I
am still an active construction contractor, using the daylight hours
to get our paying work done, be it in the shop or out at a work site.
Not to mention having to do local bids in the evening and paper work
at night. That is not counting having a life outside of work
(when I am up on a roof, that is not a good time
to chat for a half an hour about your problems caused by some other
contractor 3,000 miles away).
Before calling us for consultation service's we need you to send us
an informational e-mail first. Present your situation in detail,
send digital photos, and your contact information with convenient times
to be reached. We will send you a response e-mail within 24 hours
to arrange the cost, and set up a time to go over your issues.
Please follow these guide lines, or we will not be able to help you.
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